Strong Recommend for KnowBe4
Use Cases and Deployment Scope
I'm the lead admin in my school for KnowBe4. I assign training to new staff and run an automated quarterly phishing test that goes to all of our 160+ staff. Those who fail the phishing test are automatically added to a group that has required remediation training. Since we've been using KnowBe4, our phishing prone score has improved and many staff have been able to successfully avoid phishing scams.
Pros
- Automated testing of enrolled staff-we have a quarterly phishing test automated.
- Huge library of resources in various formats are available in their library.
- Allows multiple ways to create/sync user accounts.
Cons
- Many items in the library aren't applicable to our use case, and it's sometimes difficult to filter out what I'm looking for.
- I don't love the training dashboard, but maybe that's just a "me" thing.
- Setting up groups can be tedious.
Return on Investment
- We've had several phishing attempts that were "emergencies" to update banking information that users didn't fall for, so that has saved potentially thousands of dollars.
- I don't have specific-hard numbers, but I do believe KnowBe4 has been very valuable to us.
Usability
Other Software Used
CrowdStrike Falcon, Zscaler Internet Access









