KnowBe4 Security Awareness Training Reviews & Insights

Score9.3 out of 10

1,089 Reviews and Ratings

Community insights

TrustRadius Insights for KnowBe4 Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Notifications for Assigned Trainings: Users have appreciated the helpful notifications for assigned trainings, finding them valuable in tracking required modules and staying up-to-date on essential learning tasks. These timely reminders ensure users do not miss important training deadlines.

Interactive Learning Experience: Reviewers have highlighted the interactive elements of KnowBe4's training as engaging and memorable, enhancing user retention of crucial cybersecurity concepts and best practices. The interactive features make the training sessions more enjoyable and effective.

Comprehensive Content Coverage: Customers have praised KnowBe4 for offering comprehensive content on a wide range of cybersecurity threats like phishing attacks, social engineering tactics, and malware risks, demonstrating a commitment to thorough security education. The detailed coverage helps users understand various threats comprehensively.

Reviews

709 Reviews

Lets go Phishing

Rating: 8 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

My organization used KnowBe4 Security Awareness Training internally for our staff and contractors. We also are a reseller of KnowBe4's Security Awareness Training and use this as a tool to help train and test our client's staff. We have tried other platforms but unfortunately my firm works with a lot of INGO's and they require multiple languages.

Pros

Multiple Languages
Pre-built templates
Quick and easy support options

Cons

New content throughout the year
The training is very high level
No options for technical training for administrator or power users.

Likelihood to Recommend

KnowBe4 is very useful for organizations to help automate the cyber awareness journey. You can select from pre-built templates for phishing simulations. It does not require a lot of technical skill to run a cyber awareness program via KnowBe4. It also is useful to have multiple tenants and setup clients and report their metrics.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

Reseller

10 years of experience

Great tool and application.

Rating: 6 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

We use it to undertand if our current applicaitons and tools are enough to keep us in the clear for future potential attacks.

Pros

Easy to read
Great UI
Cusomizable to the reading

Cons

More details
More examples and specific use cases
More uniformity to the page

Likelihood to Recommend

When looking into current practivces and protocol and if we need to enhance what we have in place.

Steven Sabey

IT Program Manager in Information Technology at Optum (10,001+ employees)

Vetted Review

10 years of experience

KnowBe4 has a ton of value

Rating: 10 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

We were having alot of phishing emails that acted as our owner/CEO. This training helped our employees with identifying emails that our phishing. We also do bi monthly training for all employees.

Pros

Educate users
Easy to deploy
Clear interface

Cons

We don't really have any complaints

Likelihood to Recommend

It's been very good for our employees to understand the security risks through email and giving out certain data. After the training we have seen much more response on marking things that are security risks from employees.

Verified User

Supervisor in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Fantastic Product

Rating: 9 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

KnowBe4 Security Awareness Training has been essential to my organization's ongoing efforts to make security and Cybersecurity something that is at the forefront of all employee's minds. It is invaluable to us in that regard. The weekly training and simulations ensure all employees are engaged and keeping their eye out for anything that might be a threat.

Pros

Simulations
Training
Engagement

Cons

Shorter videos

Likelihood to Recommend

Every scenario I have used KnowBe4 Security Awareness Training has seemed well suited for the topic at hand. The kinda that were movie based and not animation based resonated better for me, but others could feel differently.

Jeff Huelskamp

IT Manager - Application Development and Business Intelligence in Information Technology at Dolese Bros. Co. (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Not really much to think about. KnowBe4 Security Awareness Training is just the best security awareness training platform and phishing attack simulation platform there is Just go for it

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

We use KnowBe4 Security Awareness to make phishing attack simulations and to deploy training to all our users that have internet access. We use the provided reports to document the achieved improvements on the current status. We also intend to use the reports to cover the relevant need for documentation on our upcoming ISO 27001 certification.

Pros

Phishing attack simulations
Security Awareness trainings
Reports on both the above

Cons

The provided templates for phishing simulations are mainly available in English. There are also some templates available in our native language, but their number is small. We have seen other platforms offer way more phishing simulation templates in our language.
Although there is a really huge number of training videos available, some of them are outdated and no longer have much to offer. Some cleaning up could help in this direction.
Although there a some games / puzzle like trainings available, we have seen other platforms offer more and better ones (on the other platforms had they had almost no videos at all...). It would help significantly to also invest in enriching the provided puzzles / games.
We have seen other platforms offer games, where, for example, employees of the company can compete against each other while working together in groups to achieve a common goal (e.g., eliminate a fictional security threat that has "hit" the company. Plan the steps needed to be taken, take the steps one after another and have a chance to see the impact each action has. At the end the team that has suffered the least cost to end the threat is the one that wins. Just an example. The point is to make this challenging, using gamification and to make the employees part of the prevention force of the company against cybersecurity threats.

Likelihood to Recommend

KnowBe4 Security Awareness Trainings are suited for every company. We have tested really a lot of those platforms out there and we can say that there are other platforms that are better at the one or the other feature, but as it is always in life nothing is perfect. However, having tested all those platforms, we can with great certainty say the KnowBe4 Security Awareness Training platform is overall the best one there is out there at this time!

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Fortify your email and secure your users with Knowbe4.

Rating: 9 out of 10

Incentivized

March 30, 2025

Use Cases and Deployment Scope

We are a healthcare company, so being targeted by phishing emails and other malicious attacks is very common. With KnowBe4, we can train our users to look out for these emails better. We have also given them the Phish ER button in Outlook to report anything that could happen to get through.

Pros

User Trainings.
Phishing Test.
Automation.

Cons

Needs some disability options for training.
Would like to see more up to date trainings.
Setup is a little difficult if you have existing email filter.

Likelihood to Recommend

This software has helped us improve our internal security posture with malicious emails and provides me with monthly training to keep our users sharp. The phishing tests are automated, and we do nothing each month to have them sent out. This software helps us identify who is at risk as a user and works with them to train them on identifying these better. You are only as strong as your weakest employee, as they say.

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

KnowBe4 Rocks.

Rating: 10 out of 10

Incentivized

March 28, 2025

Use Cases and Deployment Scope

I use KnowBe4 Security Awareness Training to enhance our cybersecurity posture and reduce the risk of human error leading to security breaches. The platform addresses social engineering threats and compliance requirements and promotes behavioral change through continuous testing and training. I utilize baseline assessments, various training programs, ongoing simulated phishing attacks, and detailed reporting to build a stronger security culture and reduce cyber threats.

Pros

It simulates phishing attacks to train my employees to recognize and avoid real phishing attempts that reach their inboxes.
The training content is engaging, interactive and keeps my employees interested and informed.
The platform provides detailed analytics and reporting to track progress and effectiveness.

Cons

I love the product. I can't think of any missing functionality.

Likelihood to Recommend

Exceptional training videos are designed to keep users engaged and informed.

Herb S.

Sr Data Protection Engineer in Information Technology at StockX (1001-5000 employees)

Vetted Review

4 years of experience

View profile

High Performing Security Awareness Solution

Rating: 10 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

My company utilizes the KnowBe4 Security Awareness Training solution for awareness training for our end users. This solution helps our end users in identifying phishing type emails or emails that may be malicious. The KnowBe4 Security Awareness Training allows us to easily test all company end users and build benchmarks and trends for reporting purposes.

Pros

KnowBe4 Security Awareness Training is user friendly
Reporting is excellent
Product support is good

Cons

KnowBe4 Security Awareness Training is expensive
Though good, testing results could be more granular
Campaigns could be more customizable

Likelihood to Recommend

The KnowBe4 Security Awareness Training solution is well suited in medium to large companies looking to fully test the end users with decent phishing campaigns. This KnowBe4 Security Awareness Training solution also does a good job if you need to document and report on items and results and utilize the data to build benchmarks and trends.

Verified User

Vice-President in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

Elevate your Security Awareness and Training program!

Rating: 9 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

We originally implemented KnowBe4 Security Awareness Training to replace an existing training and awareness service which was lacking in content and did not include phish testing. KnowBe4 Security Awareness Training allowed us to develop well matured program with automated user onboarding, automated testing, and training as well as a large number of reporting features to monitor success of the program. KnowBe4 Security Awareness Training is continuously adding new features to the product to provide greater value to organizations.

Pros

Automated phishing campaigns with a wide variety of templates
Engaging and up to date training video content
Variety of phishing campaigns including USB based attacks
Strong integration with email providers
Ability to custom brand training material

Cons

Training content is lacking specificity for Canadian Data Privacy
KnowBe4 Security Awareness Training is on the higher end of pricing compared to competitors
There is some inconsistencies between the video player across content. It seems depending on who the content was created by dictates the player. Not a big issue but a UX redesign to maintain consistency would solve this.

Likelihood to Recommend

KnowBe4 Security Awareness Training is a cost effective solution to implement a Security Training and Awareness program and provides many features which allow it to scale as an organization grows and mature the Security program. KnowBe4 Security Awareness Training provides a large number of phish test templates and training content out of the box making it easy to implement. Administration of KnowBe4 Security Awareness Training is fairly simple and the company provides excellent documentation and support.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

KnowBe4 Security Awareness Training- Increasing Vigilance in an Threat filled world.

Rating: 8 out of 10

Incentivized

March 24, 2025

Use Cases and Deployment Scope

KnowBe4 Security Awareness is implemented across the business as a Cyber Security training tool. It empowers users with knowledge & learning on how to stay alert to digital threats. It helps educate users to ensure that any attempted attacks on the business are unsuccessful. Phishing simulation emails are particularly successful learning.

Pros

Simulated Phishing Emails.
Education Videos.
User Testing Process.

Cons

Shorter more concise educational videos.
More simulated attack testing.
Better platform UX.

Likelihood to Recommend

Some of the compulsory videos are skippable, which can prevent learning. This is probably one of the very few issues with the platform. It's very good for keeping vigilance high through its simulated phishing emails. By sending out simulations, everyone is vigilant for emails that they are not expecting. You do not know if the email you have received is a simulation or genuine, so everyone treats it as real.

Verified User

Consultant in Sales (51-200 employees)

Vetted Review

2 years of experience

Loading Reviews List....

Not really much to think about. KnowBe4 Security Awareness Training is just the best security awareness training platform and phishing attack simulation platform there is Just go for it

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

Pros

Phishing attack simulations
Security Awareness trainings
Reports on both the above

Cons

The provided templates for phishing simulations are mainly available in English. There are also some templates available in our native language, but their number is small. We have seen other platforms offer way more phishing simulation templates in our language.
Although there is a really huge number of training videos available, some of them are outdated and no longer have much to offer. Some cleaning up could help in this direction.
Although there a some games / puzzle like trainings available, we have seen other platforms offer more and better ones (on the other platforms had they had almost no videos at all...). It would help significantly to also invest in enriching the provided puzzles / games.
We have seen other platforms offer games, where, for example, employees of the company can compete against each other while working together in groups to achieve a common goal (e.g., eliminate a fictional security threat that has "hit" the company. Plan the steps needed to be taken, take the steps one after another and have a chance to see the impact each action has. At the end the team that has suffered the least cost to end the threat is the one that wins. Just an example. The point is to make this challenging, using gamification and to make the employees part of the prevention force of the company against cybersecurity threats.

Likelihood to Recommend

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

1 year of experience