KnowBe4 Security Awareness Training Reviews & Insights

Score9.4 out of 10

1,089 Reviews and Ratings

Community insights

TrustRadius Insights for KnowBe4 Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Notifications for Assigned Trainings: Users have appreciated the helpful notifications for assigned trainings, finding them valuable in tracking required modules and staying up-to-date on essential learning tasks. These timely reminders ensure users do not miss important training deadlines.

Interactive Learning Experience: Reviewers have highlighted the interactive elements of KnowBe4's training as engaging and memorable, enhancing user retention of crucial cybersecurity concepts and best practices. The interactive features make the training sessions more enjoyable and effective.

Comprehensive Content Coverage: Customers have praised KnowBe4 for offering comprehensive content on a wide range of cybersecurity threats like phishing attacks, social engineering tactics, and malware risks, demonstrating a commitment to thorough security education. The detailed coverage helps users understand various threats comprehensively.

KnowBe4 Security Awareness Training Reviews

419 Reviews

Mid-sized Companies (51-1,000 employees)

Videos

KnowBe4 Security Awareness Training a worthwhile investment

Rating: 8 out of 10

Incentivized

October 7, 2025

Use Cases and Deployment Scope

We were using the phish alert training modules after simulated phishing campaigns. Users who failed too many consecutive times were enrolled in additional learning. Phishing remains one of the biggest methods employed by hackers to try to gain access, and people who were not learning how to identify a phish email needed the additional training.

Pros

Quality: Their videos have well recorded audio and a polished look in their animations. I have seen larger orgs use less professional looking learning
Accuracy: I found no fault in the information they had in their training. It's clear that knowledgeable people were involved with the creation of their content
Accessible: Information security can be a very complex topic. They have made easily understood content, making it easier for the users to understand what they need to do

Cons

Some videos were clearly stitched together from other videos. Those lacked the cohesive feel the individual videos had.
Some videos could have brought in some additional points and information to cover a wider variety of user best practices
Some of the live actor segments felt a little cheesy

Likelihood to Recommend

The way you can automate the enrollment to a course for people who fail simulated phishing campaigns is awesome. The content is also super relevant for this purpose. People are still unlikely to migrate their eLearning platform to KnowBe4 Security Awareness Training. Some specialized learning is needed based on organization and more generalized learning available might have superior competing content on another platform. You might consider making a way for organizations create their own content and load it in for their own use.

Verified User

Analyst in Information Technology (Food Production company, 501-1000 employees)

Vetted Review

5 years of experience

KnowBe4 Provides Effective Accessible Training for a Wide Range of Employees

Rating: 9 out of 10

Incentivized

September 26, 2025

Use Cases and Deployment Scope

My organization primarily uses KnowBe4 Security Awareness Training to train employees on cybersecurity, mostly how to mitigate or avoid phishing attacks, and what to do when we receive a suspicious email. We also have done some training based on general online literacy and guidance on how phishing can cause major issues within the organization that take both time and money to fix.

Pros

Trainings feel accessible to all ages/easy to understand.
Videos are short enough that they keep your attention, but also provide enough information.
Real world examples are used, making the lessons feel more directly applicable to our work environment.

Cons

There could be additional topics included in videos, shifting focus away from just cybersecurity.
Remedial videos could be more directly applicable based on phishing situation.
Videos about AI usage in the workplace partially promote AI, which we aren’t even allowed to use. Would prefer a bit more of a critical viewpoint.

Likelihood to Recommend

The KnowBe4 Security Awareness Training excels at providing information about how to avoid phishing scams, the potential impact of phishing scams, and general tips for online literacy. The trainings are well done, concise, accessible to a variety of age groups, and use examples that feel realistic and that can easily apply to our daily interactions with emails and other places suspicious links may appear.

Verified User

Employee in Corporate (Pharmaceuticals company, 51-200 employees)

Vetted Review

1 year of experience

Effective and Scalable Security Awareness Platform

Rating: 8 out of 10

Incentivized

September 19, 2025

Use Cases and Deployment Scope

We leverage the platform's security awareness training library for our annual security awareness campaigns. KnowBe4 addresses our needs to ensure that all our employees are equipped and informed about the latest security threats.

Pros

Diverse training content library
Easy-to-use UI

Cons

Data reporting could be better
API integrated approach with metrics
Quality vs Quantity training content

Likelihood to Recommend

It suits our needs and meets our requirements for company-wide security awareness training.

Verified User

Manager in Information Technology (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Strong Recommend for KnowBe4

Rating: 9 out of 10

Incentivized

September 15, 2025

Use Cases and Deployment Scope

I'm the lead admin in my school for KnowBe4. I assign training to new staff and run an automated quarterly phishing test that goes to all of our 160+ staff. Those who fail the phishing test are automatically added to a group that has required remediation training. Since we've been using KnowBe4, our phishing prone score has improved and many staff have been able to successfully avoid phishing scams.

Pros

Automated testing of enrolled staff-we have a quarterly phishing test automated.
Huge library of resources in various formats are available in their library.
Allows multiple ways to create/sync user accounts.

Cons

Many items in the library aren't applicable to our use case, and it's sometimes difficult to filter out what I'm looking for.
I don't love the training dashboard, but maybe that's just a "me" thing.
Setting up groups can be tedious.

Likelihood to Recommend

I don't have any frame of reference for comparison, but the training that I have used has proved impactful for my staff. Since starting KnowBe4 training, we've seen a great increase in the number of phishing attempts, but also a great increase in the number of attempts that have been recognized by staff, and we have thus not been the victim of phishing or other cyberattact vectors.

Daven Hunsicker

Technology Director in Information Technology at IC Imagine (Education Management, 51-200 employees)

Vetted Review

7 years of experience

Click Happens, KnowBe4 Makes Sure It's the Right One

Rating: 10 out of 10

Incentivized

September 11, 2025

Use Cases and Deployment Scope

We use KnowBe4's Security Awareness Training to help engage our staff in cyber security training. We aim to educate the employee and test them by sending "fake" emails to try and trick them into clicking on the links in the email. We also have used their video content to send over Paylocity to train individuals on what to look out for on these types of emails.

Pros

Extensive library content for training including; videos, training tools, and poster downloads.
They keep things simple in an easy to use platform.
Keeps historical data so that you can give extra training to individuals that need extra help identifying spam or phishing.

Cons

It would be great if their library had more options for training videos
The integrations piece into active directory is not the easiest
Creating a campaign could be a bit easier to understand

Likelihood to Recommend

KnowBe4's Security Awareness Training is perfect for a small office or large. We have over 300 employees and our phishing test result's have drastically gone down since we started to train our employees. If you are looking for a product to send emails and test your staff to see how vulnerable they are, then this is it. It help prevent issues in the future. They say a trained employee is best when coming to cyber security awareness.

Verified User

Engineer in Information Technology (Food & Beverages company, 201-500 employees)

Vetted Review

5 years of experience

KnowBe4's products are crucial to our organization.

Rating: 9 out of 10

Incentivized

August 18, 2025

Use Cases and Deployment Scope

To increase user knowledge of phishing attempts from hackers. Basic training once a year, then extra training for phishing failures. All of our employees must go through the training.

Pros

Makes organization safer
Trains users
Alerts admins of tendencies

Cons

Reporting, more info logged on campaigns

Likelihood to Recommend

Critical info being provided for users that helps keep the organization safe.

Dario Roas

Systems Analyst in Information Technology at Martin County BOCC (Government Administration, 501-1000 employees)

Vetted Review

5 years of experience

Great product

Rating: 8 out of 10

Incentivized

August 18, 2025

Use Cases and Deployment Scope

We use KnowBe4 Security Awareness Training to continually educate employees on how to identify legitimate email senders and content vs one that contain phishing.

Pros

content
administration
reliability of platform
customer engagement

Cons

AI as a standard and not an add-on
Email attachment being identified as a trojan

Likelihood to Recommend

KnowBe4 Security Awareness Training is very suitable in organizations that are faced with an ever increasing threat for business email compromise.

Verified User

Director in Information Technology (Health, Wellness and Fitness company, 501-1000 employees)

Vetted Review

5 years of experience

KnowBe4 for IT Training

Rating: 9 out of 10

Incentivized

August 18, 2025

Use Cases and Deployment Scope

We use KnowBe4 to train all users to address the growing concern of IT security issues hitting businesses. This system educates every computer user in the organization on many subjects including but not limited to email compromises, business email compromise and all-around good IT posture. Users from hourly to executive are required to take any training that is selected by the team.

Pros

End User Training
Videos for Training
Reporting for Training

Cons

None that we are aware of.

Likelihood to Recommend

KnowBe4 allows customization for each organization and allows the administrator to select relevant course material to push to all users.

Verified User

Employee in Information Technology (Machinery company, 51-200 employees)

Vetted Review

2 years of experience

Lets go Phishing

Rating: 8 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

My organization used KnowBe4 Security Awareness Training internally for our staff and contractors. We also are a reseller of KnowBe4's Security Awareness Training and use this as a tool to help train and test our client's staff. We have tried other platforms but unfortunately my firm works with a lot of INGO's and they require multiple languages.

Pros

Multiple Languages
Pre-built templates
Quick and easy support options

Cons

New content throughout the year
The training is very high level
No options for technical training for administrator or power users.

Likelihood to Recommend

KnowBe4 is very useful for organizations to help automate the cyber awareness journey. You can select from pre-built templates for phishing simulations. It does not require a lot of technical skill to run a cyber awareness program via KnowBe4. It also is useful to have multiple tenants and setup clients and report their metrics.

Verified User

Manager in Information Technology (Financial Services company, 201-500 employees)

Vetted Review

Reseller

10 years of experience

KnowBe4 has a ton of value

Rating: 10 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

We were having alot of phishing emails that acted as our owner/CEO. This training helped our employees with identifying emails that our phishing. We also do bi monthly training for all employees.

Pros

Educate users
Easy to deploy
Clear interface

Cons

We don't really have any complaints

Likelihood to Recommend

It's been very good for our employees to understand the security risks through email and giving out certain data. After the training we have seen much more response on marking things that are security risks from employees.

Verified User

Supervisor in Information Technology (E-Learning company, 501-1000 employees)

Vetted Review

3 years of experience

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