ISL Light review after switching from alternative solutions
Use Cases and Deployment Scope
Our organization uses ISL light to provide remote support to our many customers who rely on fast response times and ease of providing remote assistance. ISL light, with its ISL Light Client and its ISL Always On agent, provides all the necessary features to achieve these goals.
Pros
- Ability to sort customers in their own groups
- ISL always on agent provides seamless connections to customers remote machines with minimal coordination required between a consultant and remote customer
- Seamless switching between various user accounts on a customer machine if necessary
- Ability to establish RDP connections
- One-click silent install for ISL Always On based on pre-determined parameters (customer, group, password).
Cons
- Program is lacking copy-paste functionality for data files, only text clipboard can be copy-pasted between two machines. Integrated file browser and transfer tool is insufficient and a hassle to use.
- Usernames and passwords are not stored for RDP connections, requiring consultant to re-enter them whenever establishing RDP session trough a secure tunnel.
- Passwords for accessing remote machines are stored only locally and not in the user's account. Requires user to enter passwords separately on every machine they want to establish connections from.
- Establishing a connection from a windows to apple machine works as it should, however mouse clicks do not register in a consistent way, sometimes requiring multiple mouse clicks to register a command.
- Mouse 4 and 5 buttons do not work on remote sessions.
- Keyboard strokes have a noticeable delay even on ultra-fast connections, which is annoying in certain situations when lots of text input is required.
Return on Investment
- Ease of use, can provide support to users behind NAT firewalls in seconds
- Much faster response times compared to classic on-site support
Usability
Alternatives Considered
TeamViewer
