TrustRadius: an HG Insights company

Splashtop

Score8.5 out of 10

699 Reviews and Ratings

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.

Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.

Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.

Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.

Categories & Use Cases

Media

Screenshot of Splashtop Streamer: Used to connect to and remote into computers. Splashtop Business App: Used to connect from and remotely access other computers.
Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.
Screenshot of a view of computer sessions.
Screenshot of where users can transfer files and folders from local and remote computers during a session.
Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.
Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.
Screenshot of 1-to-many actions: Used to instantly execute or schedule tasks to multiple endpoints simultaneously.

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Screenshot of Splashtop Streamer: Used to connect to and remote into computers. Splashtop Business App: Used to connect from and remotely access other computers.

Splashtop Key Features

Learn about the best (and worst!) features Splashtop has to offer, as determined by TrustRadius' reviewers.
Based on 699 ratings of Splashtop's features
View all Splashtop features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.6

Areas for Improvement

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.5

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 6.9

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

Who Buys & Uses Splashtop

Splashtop Reviews

What users are saying about Splashtop.
View all Splashtop reviews

Pros

  • Straightforward and efficient onboarding process
  • Robust security features, including two-factor authentication
  • Enhances business continuity and operational resilience

Cons

  • Limited flexibility in security integration, such as antivirus exclusions
  • Occasional connection stability and speed issues reported
  • Desire for more extensive integrations with third-party XDRs

Family Business Facilitator

Incentivized
Garth Atkinson
President in Information Technology at Publication Partners Limited (1-10 employees)

Use Cases and Deployment Scope

I have a family business. I have several PCs at my home office. My remote users use Splashtop to login from their home to the target PC at my home office. My databases and email accounts are specific to the host PC so the remote user logs on to a specific PC to do a business function. Each PC has a logon so my personal PC is only accessible from me whereas my business PCs are accessible by others. When I am out of the office I often use my cell phone to log into my PC to check on emails or look at a report. Spashtop tells me if someone else is logged in that PC and I decide to bump them or not. Its not practical to do transactions from my cell phone but I can browse with it to see if I need to login from a big screen PC. to take action. I take a small laptop when I travel which lets me check on the business while I'm away. Of course my host PCs at home need to be left on to enable me to login. When power fails occur depending on the length of the outage the host PC may be off so I may need to get someone to restart that PC soo I can login.

Pros

  • can have multiple target PCs
  • Security separate per PC
  • Remote devices can be anything
  • Have control assigning who can login

Cons

  • no sure

Return on Investment

  • Life saver during Covid
  • Enables me as manager to login and conduct business when travelling
  • Staff that have sick children or ill themselves can work from home.
  • Snow days are less intrusive as much business can be conducted remotely.
  • Our telephone answering machine creates an email of the message which can be accessed remotely.

Other Software Used

QuickBooks Online

Usability

Splashtop - A Great Solution

Incentivized
Keil Smith
President in Engineering at Absolute Controls, Inc. (1-10 employees)

Use Cases and Deployment Scope

Our company needed a reliable, cost effective solution which would allow us to provide remote support to our customer's.
After a strong recommendation from one of our trusted colleagues, we decided to give Spashtop a try. We were not disappointed.
Now, after a few years of successful use, we can confidently say that Splashtop is the solution we had been looking for. It has exceeded our expectations for ease of use, capability and reliability.

Pros

  • Splashtop allows us to send a branded link to our customers for installation on their computer.
  • Splashtop provides as much security over the connection as any of our customers has required, giving them more peace of mind.
  • Splashtop has several file sharing features which makes sending or receiving files a simple process.

Cons

  • Finding areas for improvement is difficult. Our use case might be simpler than others and we have not found any missing features or issues which need improvement.

Return on Investment

  • Using Splashtop has saved us thousands of dollars in travel expenses. It has been a great investment.
  • Splashtop has given us a way to quickly connect to a remote computer and evaluate the needs of our customers, similar to being on-site with our own computer on their network. Super helpful.
  • Having Splashtop as an available resource has given us peace of mind because we know we can use it to make a connection anytime we need.

Other Software Used

SyncBackPro, Bitwarden, Brave

Perfect for remote teams!

Incentivized
Ceci Lardizabal
Manager of Human Resources in Human Resources at Daily Transcription (11-50 employees)

Use Cases and Deployment Scope

All of the staff work remotely and Splashtop allows us to access the server. All the departments use it for different purposes. We store big files on a server in California, and before uploading them to the cloud, we have access through Spalshtop.

Pros

  • Fast connection.
  • Doesn't lag
  • Easy set up.

Cons

  • I haven't had any issues using it. It's pretty straight forward. You just click "connect and" that's it.

Return on Investment

  • I don't know.

Other Software Used

SuperSaaS, Teachable, Google Drive, OneSpan Sign

Usability

Making Remote Work Easy

Incentivized
Elise Bugh
Administrator in Professional Services at Sharp Eye Consultants (11-50 employees)

Use Cases and Deployment Scope

It is currently being utilized by our billing department to work remotely, securely.

Pros

  • Multi-user access. I can grant and control which devices my team can have access to from one screen.
  • Hi performance. No lag from any device. I especially like the multi-monitor support. I work with multiple monitors and this feature is indispensable to working efficiently.
  • Multi-device access. I can easily access my remote desktop from both my laptop and Android device.

Cons

  • I am supposed to be able to reboot my computer remotely. However I have experienced some issues with not being able to reconnect after a reboot.
  • There seem to be some issues caused with the new Windows update. They were resolved by uninstalling the update and relaunching Splashtop.
  • There was an issue with a blurry screen once after updating, but Splashtop support was able to resolve it after contacting them.

Return on Investment

  • I don't have any hard numbers to provide, but I can say that productivity has increased. Remote work adds at least an hour a day which our team can be working where before they were commuting.
  • From a recruiting point, we are more attractive to potential candidates when we can offer hybrid positions.
  • Access from anywhere can cut down on the amount of time resolving issues takes, that before would have required someone to travel on site.

Other Software Used

Microsoft Windows

Splashtop Ease of Use

Incentivized
Mary Ann ShepardView profile
Bookkeeper in Finance and Accounting at Hidden Pennies Bookkeeping LLC (1-10 employees)

Use Cases and Deployment Scope

We use Splashtop to remote into our clients computers so even if they have a different version of the accounting software or a whole different software that they prefer to use we can still be of assistance to them by using it via Splashtop to do the work they have requested.

Pros

  • Easy to remote into other computers
  • I use it to enter items for our Sunday morning service without having to be at the church on a Saturday
  • Is very flexible and works well under many situations.

Cons

  • Understanding how to switch monitors when the client you have remoted into has multiple monitors. Its a feature I know how to use but always find myself looking for the location.

Return on Investment

  • Easy of use for myself and client
  • Productivity is more efficient due to cutting out travel and time on site where other distractions often cause the time to be longer.

Other Software Used

QuickBooks Desktop Enterprise, Drake Tax

Usability

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