TeamViewer

Score8.5 out of 10

2,591 Reviews and Ratings

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of where devices are a few clicks away.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations

1 / 4

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.7
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.6
Session record
Ability to record session for training purposes.
Category average: 8.6

Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.7
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 7.7

Most Frequent Users

Top 3 industries using TeamViewer.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

19.0%

1,779 installations of 9,346

“Easy to connect using numbers”
— IT Service Coördinator, Brightforward

#2 most frequent

Manufacturing

11.4%

1,069 installations of 9,346

“Basically in our education institution we use TeamViewer for performing remote training and other IT related issues,problems and assistance required by faculty as well as students.”
— Purchasing Analyst, Westric

#3 most frequent

Information

8.9%

831 installations of 9,346

“Recording mouse and keyboard movements for later use in app troubleshooting”
— President and Principal Consultant, Demtron, Inc.

Pros

Robust remote access and control for diverse devices
Efficient file transfer between remote and local systems
Broad compatibility across operating systems and mobile devices

Cons

High licensing costs, particularly for smaller organizations
Frequent connection stability issues and disconnections reported
Performance degradation on low-bandwidth or unstable networks

Joshua Patel View profile

Tourism Coordinator in Corporate at American Express Global Business Travel (10,001+ employees)

Use Cases and Deployment Scope

As we are involved in a lot of travel arrangements, we needed a software that can handle remote connectivity and collaboration while on the move. TeamViewer was a perfect choice for us as it allowed us to connect and collaborate in hybrid and remote conditions. The screen sharing and file sharing are some of the most admired features that I personally liked as it facilitates finalisation of travel plans.

Pros

Remote connectivity
Upfront collaboration
Hybrid setup and screensharing

Cons

Must assimilate more with other operational tools

Return on Investment

We are still assessing the impact on ROI

Aayush Mishra View profile

Python developer in Information Technology at Amazin Automation India Private Limited (51-200 employees)

Use Cases and Deployment Scope

We have used TeamViewer to connect with the team while we were working remotely as we are a hybrid work-culture based company and we take TeamViewer connection to get files and easy transfer of codes. As we deal in IT, we require remote access to client laptop system to get our files and coles running, for this we use TeamViewer.

Pros

Remote access to client laptops
File sharing between internal team and external clients.
Session recording and reporting for analysis purposes.

Cons

There is no chat feature while using TeamViewer
Virus scanning is not provided while file sharing makes system vulnerable.
Multi factor authentication is not there, it should be there for more security.

Return on Investment

Increase productivity with client as due to ease of access to client system
Virus scanning while files share is not provided which is a concern as we frequently deploy new applications in client system.
Connection between two teams is easier

Kishore Kunal

Marketing Manager in Marketing at Dorto Design Studio (201-500 employees)

Use Cases and Deployment Scope

TeamViewer is a third party software that helps us in connecting with different type of clients and employees that are working for our business. The software also helps us in communicating with all field staff with the help of audio and video calling, it also help us in give training to them and track their real time work

Pros

Building real time Communications
Multiple audio and video calls through personal devices
Simple and easy screen sharing with the whole team

Cons

Need powerful internet connection for complete collaboration
Does not work with iOS devices as there is no proper application available
The premium plan of this software is very costly and not beneficial for a small companies

Return on Investment

Employees and customer retention has been increased by 53% from last year
The total percentage of our profit has also improved as now we are able to do better profits each financial year increasing compoundly at the rate of 23%
The liability of our website and application has also improved after installing Teamviewer in our company

Alternatives Considered

AnyDesk

Other Software Used

AnyDesk

Diana Esquivel

Consultant in Professional Services at Tarrant County College (1001-5000 employees)

Use Cases and Deployment Scope

With a high rise in the number of students and other staff around the world, there was a need for a remote tool to reduce distance and ensure all services are reached. This is where this tool came in handy to speed up remote services, engagement, troubleshooting, and consultancy for other needs, all of which are possible while sleeping or on desktops/computers.

Pros

Endpoint and network monitoring.
Infrastructure and applications troubleshooting.
Remote team collaboration.

Cons

Although not a particularly difficult situation, a good network connection is essential.

Return on Investment

Time saving, on multiple sessions management.
It's more fast in business with team performance.
Less travelling, less costs.

Other Software Used

Freshdesk, Salesforce CMS, Google Meet

Verified User

Engineer in Information Technology (201-500 employees)

Use Cases and Deployment Scope

As I work in an industry where I need to handle client systems from different cities , TeamViewer has been a game changer as i can directly connect to their system and do the work easily by taking remote access.

Pros

Connecting to system through remote access
Smooth functioning of the server
No quick connection/session timeout

Cons

There is no chat feature
Multiple connections st single time is not possible
UI can be improved more

Return on Investment

Cost savings as clients are at distant locations across the country, connecting with them and having access to their system is boon.
Deployment of modules or codes are as simple as drag and drop functionality that too over different system, it is easy to use
Recording feature is also there so that there be after time sessions to check if the deployment went the way we wanted or not, or we can record the sessions to give trainings to other employees too for the same.