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AnyDesk

Score8.1 out of 10

231 Reviews and Ratings

What is AnyDesk?

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

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Categories & Use Cases

Videos

AnyDesk Key Features

Learn about the best (and worst!) features AnyDesk has to offer, as determined by TrustRadius' reviewers.
Based on 231 ratings of AnyDesk's features
View all AnyDesk features

Top Performing Features

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 6.7

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

Areas for Improvement

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 7.2

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 6.7

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.5

Who Buys & Uses AnyDesk

AnyDesk Reviews

What users are saying about AnyDesk.
View all AnyDesk reviews

Pros

  • Effective remote access and control capabilities for troubleshooting and system maintenance (7 of 11 reviews)
  • Easy file transfer functionality for copying and sharing files (3 of 11 reviews)
  • User-friendly interface, contributing to ease of use (3 of 11 reviews)

Cons

  • Connection reliability issues, including slow connection times, frequent timeouts, and disconnects (5 of 11 reviews)
  • Dependence on internet connectivity impacting speed (3 of 11 reviews)
  • User interface issues, including visibility of the remote address field and setup process for unattended access (3 of 11 reviews)

AnyDesk Review

Incentivized
Anthony CastellanoView profile
Controller in Corporate at Seawind Foods (1-10 employees)

Use Cases and Deployment Scope

I am able to log into my computer remotely and use my office computer just as if I was at my desk in the office. I am able to access all my files and folders just as if I was in the office and able to transfer files from my computer to me desktop.

Pros

  • Ability to transfer files
  • Have access to all my information on my remote computer
  • Easy access to AnyDesk from anywhere.

Cons

  • Saving password for easier access
  • Being able to wake a computer up from sleep mode
  • Have the ability to access 3 computers at one time.

Return on Investment

  • The ability to login in via a web browser
  • Seamlessly working as if I am on my desktop
  • The ability to use multi screen applications

Usability

Alternatives Considered

1Password

Other Software Used

Ingram Micro, Microsoft 365, 1Password

One of the best Remote Desktop Softwares

Incentivized
Pavan Sharma
Project Excellence Manager at Origin Logistics Private Limited (51-200 employees)

Use Cases and Deployment Scope

I am using AnyDesk to provide remote support to my team members for ERP related issues.
It enabled me to resolve ERP related queries by taking remote access of user system instead being physically present there which is saving my lot of time and efforts. It has also helped me to support any user irrespective of their location.

Pros

  • It allow me to support user irrespective of their location
  • It enabled me to support users 24x7
  • It helped me to save valuable time.

Cons

  • Sometimes getting your ID takes longer time.
  • Free version comes with limited features and connections
  • Requires stable internet connection

Return on Investment

  • It helped us to save time.
  • It helped us to improve productivity
  • it allowed us to provide instant support to users

Usability

Alternatives Considered

TeamViewer

Other Software Used

SAP HANA Cloud, Cisco AnyConnect, Vin eRetail

[...] AnyDesk Review

Incentivized
Robin HoggView profile
Founding Owner in Information Technology at Cyber Factory (1-10 employees)

Use Cases and Deployment Scope

I have two use cases where I use AnyDesk. The first is as a secure remote access tool to manage support for my clients. My client(s) pay for the AnyDesk License. In this environment, I use the access control list to only allow certain users to login to users machines via AnyDesk. The second use case is where i use AnyDesk to login to machines in my HomeLab without having to move machines and keyboards around and I can manage an uncluttered workspace.

Pros

  • Secure remote access
  • File transfer
  • AnyDesk local network detection

Cons

  • Can't think of anything at the moment.

Return on Investment

  • I don't have a license. My model os my client purchases the license for their support.

Usability

Alternatives Considered

TeamViewer and Splashtop

Other Software Used

Atera, Microsoft 365, Proton VPN, 7-Zip, Spotify for Podcasters, Calibre

Increase your productivity with this powerful tool

Incentivized
Mayur Sawant
IT Executive in Information Technology at Origin Logistics Pvt. Ltd. (51-200 employees)

Use Cases and Deployment Scope

We are using AnyDesk to provide remote IT support and training to our team. AnyDesk allows you to troubleshoot and fix system issues instantly by accessing user's system remotely. It also enables you to share your screen to give your team presentation or training, and record it for future use. It offers you high frame rates, low latency, and efficient use of bandwidth. It allows you to work across different operating system and devices.

Pros

  • It allows you to troubleshoot and fix system issues remotely
  • It enables you to give online training and presentations to your team and record it for future use.
  • It enhances you remote support experience with advanced tools
  • It offers affordable remote support solution
  • It offers higher availability

Cons

  • It sometimes takes a very long time to connect to the AnyDesk server. In that case, it becomes difficult to troubleshoot the issue. It will be better if AnyDesk team provides a tool to trace it.

Return on Investment

  • It increased our productivity as we can resolve system issues remotely
  • It enabled us to give training on ERP by inviting participants across all branches to our system
  • It enabled us to resolve system issues more quickly

Usability

Alternatives Considered

TeamViewer

Other Software Used

SAP HANA Cloud, Cisco Duo, FortiClient

A software that helps in improving workflow of the organisation.

Incentivized
Swati SapnaView profile
Design Engineer at Dorto Design Studio (201-500 employees)

Use Cases and Deployment Scope

It helps us build a centralized support system for all our staff and teams working in the field, offering various types of car washing and detailing services. Additionally, our customer support team maintains direct contact with our clients. It helps them book appointments with us, all from the comfort of their own homes, using their personal computers and mobile devices.

Pros

  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.

Cons

  • It has no option available to integrate with our social media platforms.
  • The speed of file transfer is slow and laggy and can be improved.
  • There is no option available for multi-monitor support that can improve the workflow more effectively.

Return on Investment

  • It helps us in saving lots of extra time and energy.
  • To access all the features of the tool, we need to buy its subscription plan, which is little costly.
  • Helps in improving the learning process more efficiently.

Usability

Alternatives Considered

Blue Canvas

Other Software Used

Canva

AnyDesk Alternatives

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