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Outreach

Score8.5 out of 10

912 Reviews and Ratings

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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Categories & Use Cases

Media

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.
Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.
Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

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Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.

Who Buys & Uses Outreach

Outreach Reviews

What users are saying about Outreach.
View all Outreach reviews

Outreach a 360 tool for enhancing sales productivity

Incentivized
Mayank Singh SamantView profile
Account Manager Expansion Sales in Sales at Freshworks (5001-10,000 employees)

Use Cases and Deployment Scope

Outreach is our primary tool for talking to our customers. The software helps us write emails, put prospects in sequences, and make calls to customers. This is highly beneficial, as everything I need for my Outreach as a sales rep can be handled by a single tool. Before Outreach, our team faced challenges in maintaining proper structured follow-ups and aligning messaging across multiple stakeholders. Everyone in [...] uses Outreach, from SDR to AE in hunting sales to AMs focusing on renewal and upsells.

Pros

  • Outreach allows our sales teams to create personalised sequences, something that can scaled across to hundreds of similar prospects,
  • Great integration with our CRM, Salesforce, interactions with prospects are automatically logged in CRM, prevent from manually adding data
  • the dialer is really helpful, it helps us to reachout to the prospect easily, the recorder feature is really helpful in revisiting the conversation later

Cons

  • analytics sometimes feel quite rigid, customising reports is quite difficult. We often rely on other tools for reporting
  • UI is complex for the first time user, features like task views, sequence editing and call logs are not always intuitive at first glance
  • Outreach mobile app feature is still quite limited, travelling sales rep find it hard to complete the task or make calls

Return on Investment

  • Outreach has increased our outbound efforts, SDR can reachout to avg 30-40% more accounts than before
  • Manual follow ups are difficult to account for, Outreach helps us to reachout to prospects easily, Reminders are great.
  • Unified communication has imporved handoff between SDR, AE and AMs

Usability

Alternatives Considered

Freshsales

Other Software Used

Salesforce CRM Analytics, DealHub.io, Freshsales, Freshdesk, Chargebee

Great prospecting tool for Sales Reps

Incentivized
Cooper VandeWalleView profile
Enterprise Account Manager in Sales at Matillion (201-500 employees)

Use Cases and Deployment Scope

Outreach is used mainly as a prospecting tool across our organization. It allows you to set up sequences with prospects to stay organized as well as create efficiency in sending out emails to customers using templates. It also allows you to track emails and open rates, link clicks, etc. which is helpful in seeing how prospects are interacting with your email.

Pros

  • Allows Sales Reps to stay organized with prospecting efforts
  • Allows Sales Reps to use pre-built templates with customization available per prospect
  • Provides insight into email open rates, link clicks, etc. to see how prospects are interacting with your Outreach attempts

Cons

  • Being able to remove prospects from certain sequences can be difficult
  • Outreach has the same problem Salesforce does with outdated contacts, emails, numbers that you need to manually change/delete. This is mainly a Sales Rep problem but could be done more efficiently if an email bounces that the platform marks that

Return on Investment

  • Outreach saves Sales Reps a ton of time with outbound prospecting by using templates, tracking open rates, and having targeted lists put together where you can send out mass emails in a few clicks
  • Outreach allows you to proactively track your tasks and make sure you stay up to date with your outbound efforts and minimizes tasks slipping through the cracks

Usability

Other Software Used

Salesforce CMS, Gong

Scalable Outreach with AI-Driven Efficiency for Customer Success

Verified User
Account Manager (51-200 employees)

Use Cases and Deployment Scope

As a CSM, I use Outreach to manage customer communications while leveraging Kaia’s AI features for real-time call insights and summaries. Together, they help me stay organized, save time on note-taking, and ensure no action items are missed—ultimately driving better adoption, renewals, and retention.

Pros

  • Automates sequences and reminders, ensuring consistent and timely customer engagement.
  • Provides clear analytics on opens, clicks, and replies to refine outreach strategy.
  • Kaia AI captures real-time meeting notes and action items, saving time and preventing missed details.

Cons

  • Kaia is helpful, but the AI could be more advanced in summarizing calls and surfacing insights proactively.
  • A more consolidated dashboard to view all accounts with their latest engagements would make it easier to prioritize.
  • Instead of using AI insights only at the individual account level, having a broader, consolidated view across accounts would be more impactful.

Return on Investment

  • Kaia’s AI reduces post-call note-taking, freeing up time for strategic customer work.
  • Automated sequences and reminders ensure consistent outreach, leading to higher adoption and stronger account health.
  • Easy communication tracking.

Usability

Alternatives Considered

Gong and Outplay

Other Software Used

Salesforce CRM Analytics

Outreach Review

Incentivized
Verified User
Representative in Sales (201-500 employees)

Use Cases and Deployment Scope

I am an SDR. Outreach organizes and keeps all my prospects in sequence for me, and links to the other tools we use.

Pros

  • Organziation
  • UI is easy to understand
  • Quick and responsive

Cons

  • I think there could be native integrations
  • Doesn’t always sign me in first time
  • Has had downtime over the 18 months

Return on Investment

  • Manual dialing is tough, so we use Nooks, there is integration though.
  • It keeps everything in one place saving me a ton of time
  • The learning curve was very quick.

Usability

Other Software Used

Salesforce CRM Analytics, Nooks, 6sense

Good product

Incentivized
Verified User
Contributor in Sales (501-1000 employees)

Use Cases and Deployment Scope

For outbounding new opportunities. Mostly people using legacy recruiting technology, wanting more AI in their hiring process, or are currently doing everything manually.

They are often coming up toward the end of their contract for their current recruiting solution and are exploring which areas of their process they could improve.

I use the platform to reach out to prospects by calling, emailing, and linkedin by leveraging the sequences in Outreach.

Pros

  • Building custom sequences
  • Creating snippets
  • Organizing content

Cons

  • Having information properly flowing from other platforms and populating fields in Outreach
  • Building conditions within sequences and templates for specific use cases to have Outreach be more personalized.
  • Building out the calling capabilities and automating more tasks like calling and linkedin tasks

Return on Investment

  • Inbound follow up
  • Nurturing leads
  • Souring outbound opportunities
  • Event follow up

Usability

Alternatives Considered

HubSpot CRM and Apollo.io

Other Software Used

ZoomInfo Sales, Salesforce CMS, LinkedIn Sales Navigator

Outreach Alternatives

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