NinjaOne

Score9.1 out of 10

121 Reviews and Ratings

What is NinjaOne?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Categories & Use Cases

Media

Screenshot of NinjaRMM network monitoring - NetFlow

Screenshot of NinjaRMM virtual machine monitoring

1 / 6

Screenshot of the NinjaRMM dashboard

Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9
Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.4

Activity Monitoring
The product's ability to monitor the activity of individual users, devices, or other entities.
Category average: 8.1
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.5

Anthony Catanzaro

Partner in Sales at AXE Creatives, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.

Pros

Proactive management.
Endpoint assess management.
Back end support.

Cons

Better integration with RepairShopr would be nice.

Return on Investment

Sales use to determine client upgrades is essential.

Alternatives Considered

RepairShopr

Other Software Used

RepairShopr, CYRISMA

Jason Earle View profile

IT Manager in Information Technology at JCL Investments Inc. (201-500 employees employees)

Use Cases and Deployment Scope

I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.

Pros

Device Management
Software Patching
Ticketing
Remote Support
Backup
Reporting

Cons

Nothing

Return on Investment

Time Savings Is Huge
Onboarding Made Easy
Backup Hassle Free
Remote Management With Click Of Button
Scripting and Automation Simple

Alternatives Considered

Atera, Syncro and Microsoft Intune

Other Software Used

Microsoft 365, DX Spectrum, Parallels Desktop for Mac, Xcode

Randall Pierce View profile

IT Manager in Information Technology at Northland Communications (51-200 employees employees)

Use Cases and Deployment Scope

We use NinjaOne to manage our PCs and servers. We brought in NinjaOne to help automate software installations, patch management and generally the ability to manage our PCs and servers. We currently have NinjaOne deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. We have our PCs to auto patch windows updates and we are making use of the built in software patching of other products as well. We have some of the servers auto patching that are not as critical. We have also written a number of scripts to make changes to the PCs or add software as the need has arised.

Pros

Windows Patch management
Generally gaining access to the systems either through cli or splashtop
Script management to be able to address setting configuration items

Cons

They need to continue to expand their library of scripts
They can continue to improve integration like hardware warranty lookup vs us having to try to script it ourselves

Return on Investment

Windows patching as we cannot get employees to do it themselve so that alone is making an impact
having data about our pcs all the time which we did not have before
remote access to pcs in a variety of ways vs hoping remote desktop would work

Alternatives Considered

Microsoft Intune, ManageEngine Patch Manager Plus and N-able N-central

Other Software Used

ThreatLocker, Rapid7 InsightVM, SolarWinds Observability

Kevin Brant View profile

Service Desk Engineer in Information Technology at DNA Solutions (1-10 employees employees)

Use Cases and Deployment Scope

I use NinjaOne to connect remotely to our clients' individual workstations and servers. NinjaOne allows me to diagnose and fix issues that are not hardware related. I am able to provide admin credentials when software is needed to be installed. It's a great tool to have. We can also use it for the clients to connect to their offsite machines while at home, thus eliminating the need for a VPN.

Pros

Connect to remote machines
Allow software installation and removal
Allow tasks to be completed using a command line
Allow scripts to be pushed to machines

Cons

Software removal could be easier
There are sometimes issues connecting to some machines
It does tend to be slow at times

Return on Investment

Time Saving
Able to reset passwords quietly
Increased Remote Productivity
Increased Ability To Perform Crucial Patches or Updates

Other Software Used

Datto Autotask PSA, Datto Endpoint Backup, Cove Data Protection

Usability

J Rio Fultz View profile

CEO in Information Technology at RIO3 Consulting (1-10 employees employees)

Use Cases and Deployment Scope

We used NinjaOne to manage some client end point devices. The client wanted to know what operating systems each machine had as well as other software and versions. They were looking at a centralized way to do software and security patch updates as their staff was not technical. They also were looking at a standardized way to deploy new software tools to select machines based on users.

Pros

Patch management was efficient
The endpoint tools are reliable to audit operating systems and current software assets
remote monitoring is a strong feature

Cons

better reporting features can always enhance a product like NinjaOne
Pricing transparency can be streamlined to determine better ROIs
we had some limitations with managing separate clients in the portal

Return on Investment

NinJaOne had an overall positive impact to our business. We helped smaller clients without large budgets that were comfortable with a per user monthly model.