#1 most frequent
United States of America
67.4%58 installations of 86
What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.
Categories & Use Cases
Product Demos
Top Performing Features
iFrames
An iFrame is an HTML document embedded inside another HTML document on a website
Category average: 8.1
Multi-User Support (named login)
Named model access means that users have access based on name and password.
Category average: 8.6
Javascript API
A Javascript API is a type of API
Category average: 8.2
Areas for Improvement
Integration with R or other statistical packages
Integration with the open-source R predictive modeling environment.
Category average: 7.9
Themeable User Interface (UI)
A themeable user interface means that a specific visual them can be applied to it
Category average: 7.7
Pattern Recognition and Data Mining
Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.
Category average: 7.6
Who Buys & Uses BrightGauge
#2 most frequent
Australia
9.3%8 installations of 86
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
9.3%8 installations of 86
Your future is Bright when you use Bright Gauge!!
Use Cases and Deployment Scope
Bright Gauge helps us to run our MSP more efficiently. We use it for all 350 clients we help with IT services. It tracks CSAT statistics and tells us which customers are happy with the service and which need more attention. We can also see when tickets are peaking and move technicians to the front lines.
Pros
- Track CSAT ratings.
- Track when a large number of tickets are coming in.
- Notify us when a large number of P1 issues are outstanding.
Cons
- Not all service boards will trigger Bright Gauge which can lead to false data.
- More variety in the UI would be nice to pick from.
- A better mobile experience would be good when looking at stats on the iPhone.
Return on Investment
- We were purchased by a large PE firm because we could easily show CSAT ratings.
- The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
- We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.
Usability
Other Software Used
SAP Crystal
Great Way To Visualize Your Data.
Use Cases and Deployment Scope
We use BrightGauge to gather data and visually review and display that combined data and KPIs in all business aspects.
Pros
- Summarize Data.
- Visualize Data.
- Drill Into Detail.
- Metrics
Cons
- More free data sources.
- Some limitations.
- More templates/canned gauges.
Return on Investment
- Better understanding of our business metrics.
- Track our profitability.
- Track our utilization.
Usability
Alternatives Considered
ConnectWise CPQ and ConnectWise PSA
Other Software Used
ConnectWise PSA, ConnectWise CPQ, QuickBooks Online
Business Analytics with Ease
Use Cases and Deployment Scope
We use BrightGauge companywide to track performance metrics, patch management, and trouble ticket management. The highly customizable gauges and dashboards allow a significant advantage to data analysis and tracking that rivals Microsoft Power Bi. It also lets you provide your clients with insights into their environments and metrics. The time it would take to pull the information together and coalesce it manually into a digestible format would wreck any productivity you might hope to gain from it. BrightGauge lets you put business analytics directly into your hands in near real-time.
Pros
- SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
- The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
- It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.
Cons
- There is a section for Goals that has a very clunky interface. This needs to be enhanced to be more user friendly.
- Support is slow to respond at times. Uptime is very dependable, but when you have a problem, they are not as prompt as I would prefer.
- The platform allows you to set conditional formatting for some types of metrics. The color palate is pretty bland.
Return on Investment
- The performance gauges we have created have helped to increase our teams' performance nearly 20%, due the focus we can apply to follow-up with our clients.
- In our business, it can be very difficult manage large numbers of helpdesk tickets, but BrightGauge helps us to load balance the ticket volume across multiple teams and staff members.
- The insight that our various dashboards provide allows our manager's more time to work with our staff instead manually analyzing their performance. BrightGauge gets our managers out of the command post and onto the battlefield but not micromanaging on the front lines.
Usability
Alternatives Considered
Microsoft Power BI
Other Software Used
ConnectWise PSA, IT Portal, N-able N-central
Works as expected and advertised
Use Cases and Deployment Scope
We use it for all dashboards and KPI display in our public areas. It is connected to our ConnectWise PSA and RMM. It is used for reporting on daily, weekly, and monthly metrics for our service team and project team.
Pros
- Reporting
- Flexibility
- Customization
Cons
- Historical Data
- Trend charts
- ease of creation for new employees to make own gauges
Return on Investment
- Positive impact in allowing us to spot red flags early
- Monitor performance of clients and employees
Usability
Other Software Used
ConnectWise PSA, IT Glue
Supercharge your data!
Use Cases and Deployment Scope
BrightGauge can supercharge your MSP in terms of visualising your KPI performance in real-time, providing automated reporting both for clients and internally, and helping manage your teams on-going performance and targets. BrightGauge removes the challenge out of managing your data, ensuring you get the best from it for your business.
Pros
- Live Dashboards
- Automated, scheduled reporting
- Goal/target performance tracking
- Integrations
- Client sharing ability
Cons
- Could do with some easier options when needing to bulk update boards/gauges.
Return on Investment
- Strategic data analysis
- ROI for clients
Usability
Alternatives Considered
ConnectWise PSA