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ManageEngine Endpoint Central

Score9.3 out of 10

130 Reviews and Ratings

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What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

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ManageEngine Endpoint Central

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Who Buys & Uses ManageEngine Endpoint Central

ManageEngine Endpoint Central Reviews

What users are saying about ManageEngine Endpoint Central.
View all ManageEngine Endpoint Central reviews

Pros

  • Robust patch management for operating systems and third-party applications
  • Efficient remote access and control for troubleshooting
  • Comprehensive hardware and software inventory management

Cons

  • Difficulties with software deployment and lack of clarity on patch failures
  • Limited patching capabilities for Mac OS and Linux applications
  • Inflexible reporting options and unclear error messages

satisfied customer of ManageEngine Endpoint Central

David Smith
Lead, IT Services and Support in Information Technology at Technology Credit Union (201-500 employees employees)

Use Cases and Deployment Scope

We use ManageEngine Endpoint Central to manage our laptop, desktop, and server environment. We use it to push patches, software, image new systems, mitigate vulnerabilities, and manage inventory. Our environment is around a total of 800 systems and about 400 users. We attempted to use the MDM features but struggled with deployment and management.

Pros

  • software deployment
  • Patching
  • imaging
  • remote connections
  • remote console
  • vulnerability reporting

Cons

  • mobile device management
  • user portal for scripts
  • on system messaging control

Return on Investment

  • we have a much better patch management result now
  • we have much better ability to directly help our users remotely
  • software deployment and removal is much quicker and more dependable

Usability

Alternatives Considered

Ivanti LANDESK Service Desk (discontinued) and Microsoft Intune

Other Software Used

ManageEngine ADManager Plus, Microsoft Intune

ManageEngine Endpoint Central Review

Adam Bandarkar
IT Engineer in Information Technology at Community Gateway Association (201-500 employees employees)

Use Cases and Deployment Scope

I use ManageEngine Endpoint Central for multiple reasons in my organisation. Some examples are: software deployment, troubleshooting support and real time insights/reporting on our devices. Previously, when supporting our customers, this was a challenge as we had to use multiple tools and applications which was time consuming and difficult. ManageEngine Endpoint Central has resolved this by giving us all the tools we need such as remote control and troubleshooting features, all in one centralised area. Overall this has really improved our customer service.

Pros

  • It provides a professional remote control feature that allows you to connect to devices and remotely support. This also includes useful features such as: being able to screen record or use command prompt all within the same session.
  • The software deployment feature is seamless and provides silent installing which means user's dont require any significant downtime. This along with being able to do this via groups makes it very easy to push out any software that is needed and saves us a lot of time.
  • ManageEngine Endpoint Central allows us to maintain and manage our stock of mobile devices/phones with ease. Being able to push apps all from one central area makes its very useful when apps are missing from devices. The security features are also extremely helpful. Being able to remotely lock a device if it's lost and needs to be found makes sure it's secure during this period of time. But also, if it cant be found, the remote wipe feature means all customer data is completely wiped and protected from exposure.

Cons

  • When I first started using ManageEngine Endpoint Central, the UI felt very complicated and cluttered up, which means as a new user, it took a lot of time to get used to using it and knowing where certain features are. This was also because specific features aren't obvious to the user, it can take time to find them through multiple routes.
  • When pushing out specifc software to a large number of endpoint devices such as 1500 in my organisation, the deployment fails a lot more meaning some devices dont receive the software and this has to be done manually for them. This can take a lot of time.
  • When an issue is reported about ManageEngine Endpoint Central, for example it constantly crashing when being heavily used. The support was delayed and it took a lot of time for first line support to address the issue and escalate it.

Return on Investment

  • We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
  • The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
  • The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.

Usability

Other Software Used

Microsoft Intune, Microsoft Entra ID, Sophos Intercept X

Endpoint Central is a great product to support your IT ecosystem

Jonathan Bieber
IT Director / CISO in Information Technology at Maya HTT (201-500 employees employees)

Use Cases and Deployment Scope

We leverage almost all features of EndPoint Central to manage our endpoints, all operating systems are supported. The product allows you to deploy patch, packages, a self-service portal is available to the users, you can monitor encryption, manage inventory (software and hardware) as well as application blacklisting/whitelisting. It successfully achieves the goal of controling, operating maintenances and remotely managing our endpoints.

Pros

  • Deploying packages and maintaining our software up-to-date
  • Collecting hardware and software inventory
  • Generating reports (OOTB or Custom)
  • Offering tons of features in a single interface

Cons

  • The patching and vulnerability management features provides misconfigurations reports but is not always helpful as of how to fix it
  • The patch management feature doesn't really allow you to exclude and justify why, sometimes products can't be patched but a remmediation exists
  • The dashboard of vulnerabilities take into accounts all machines which create a false sentiment of being behind while some machines might be off for a long time for a reason (only way is to delete them which makes you lose track of the asset in your inventory)
  • The whitelisting feature will find thousands of applications, there is no convenient way to go around and to whitelist them without spending hours and hours on it
  • The encryption/bitlocker feature doesn't allow to encrypt the device remotely

Return on Investment

  • Positive impact in helping IT patch more effectively as well as bring dashboards to oversee the state of the overall IT assets
  • Negative impact is minor as we would want additional features which will help with our user acceptance when patching their environment
  • Another aspect is that Manage Engine doesn't take into account when you have multiple of their products, and this is unfortunate as one might expect discount granted you are a loyal customer and are investing time and money into their products (as well as providing quality feedbacks for them to improve)

Usability

Alternatives Considered

EMCO MSI Package Builder, EMCO Remote Installer and Microsoft System Center

Other Software Used

ManageEngine AssetExplorer, ManageEngine EventLog Analyzer, ManageEngine Log360

Efficient Endpoint Management with Strong Security Benefits

Wasiim GukhoolView profile
Information Security Analyst in Information Technology at Global Servicing Activities Ltd (201-500 employees employees)

Use Cases and Deployment Scope

As a cybersecurity analyst, I primarily use ManageEngine Endpoint Central for patch management and script deployment for security use-cases. The tool allows us to automate the deployment of security updates across endpoints, ensuring systems remain compliant and protected against vulnerabilities. Its centralized dashboard provides visibility into patch status, missing updates and compliance reports.ManageEngine Endpoint Central addresses the challenge of keeping the endpoints consistently updated and secure.

Pros

  • Automates OS and third-party patch management, reducing manual effort.
  • Provides clear dashboards and reports for compliance and audits.
  • Remote management and troubleshooting.

Cons

  • Script setup and configuration can be complex and time-consuming
  • Some features, such as declined list for family applications do not always work properly.
  • User interface could be more intuitive, use of chatbots.

Return on Investment

  • Saved significant time on patch deployment and endpoint maintenance, improved compliance reporting, and reduced vulnerability risks.
  • Initial setup required extra effort, but overall the efficiency gains outweighed this.

Usability

Other Software Used

ThreatDown, powered by Malwarebytes, Darktrace, ManageEngine ADAudit Plus

The Swiss Army knife for IT

Incentivized
Marc-Philippe Bannereau
Architecte Infrastructure et Sécurité in Information Technology at Port Autonome de Strasbourg (51-200 employees employees)

Use Cases and Deployment Scope

We were lacking visibility on the infrastructure, whether internally or remotely. We were looking for a solution that would allow us to have an overall view of our equipment, with the capability to keep it updated easily. Since our fleet also includes smartphones, we wanted to manage our fleet and secure it regardless of where they were located. Additionally, we needed a solution to manage vulnerabilities.

Pros

  • It helps to facilitate the administration of a network of workstations and servers.
  • The deployment of applications and updates is very easy to implement, and greatly facilitates keeping workstations and servers up to date.
  • The commissioning of the solution is very simple, and with the help of the external gateway, it allows for the supervision of all equipment, as long as they have internet access.
  • We can manage multiple mobile fleets, with user smartphones on one side and industrial smartphones with specific missions on the other. The possibility of applying a kiosk mode is not negligible.

Cons

  • The administration console is not the most visually appealing (although very functional)
  • In vulnerability management, there is a lack of a rating system for the compliance status of the inventory.
  • We were unable to use the OS Deployment part. Probably due to lack of time, but also because it was not easy to implement.

Return on Investment

  • We have saved a lot of time in keeping the posts and servers updated (from an hour a day for one person to about 1 hour a week)
  • Endpoint Central includes a remote control tool. This has allowed us to save on other solutions we had (TeamViewer, ...).
  • Having an integrated MDM is a huge plus, and it has also allowed us to reduce our costs.

Usability

Alternatives Considered

Microsoft Intune, Tenable Nessus and Watchguard Endpoint Security

Other Software Used

Silverfort, FortiADC, SentinelOne Singularity

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