NinjaOne Reviews & Insights

Score9.1 out of 10

121 Reviews and Ratings

Community insights

TrustRadius Insights for NinjaOne are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: NinjaOne's intuitive interface, simple setup process, and seamless navigation have garnered praise from users for enhancing productivity and ease of operations. The platform's user-friendly design contributes to a positive user experience, allowing for quick adaptation and efficient utilization.

Remote Screen Sharing/Control Feature: Users value the remote screen sharing/control functionality in NinjaOne as it streamlines troubleshooting processes, facilitates immediate connections to client systems, and enables swift resolution of technical issues. This feature not only saves time but also enhances collaboration between users and support teams.

Prompt Support Services: The commendable responsiveness and effectiveness of NinjaOne's support team are consistently highlighted by users who appreciate the timely assistance, expert guidance in issue resolution, and personalized attention provided. The prompt support services contribute significantly to user satisfaction and smooth operational continuity.

Reviews

61 Reviews

Make patch management a thing of that past

Rating: 10 out of 10

Incentivized

March 13, 2025

Use Cases and Deployment Scope

We are using NinjaOne as our RMM and patch deployment software. It has made patching and security upkeep on our devices so much easier. The software that we were using before caused so many headaches that NinjaOne was able to come in a resolve. Deploying to our environment took no time what so ever and configuration was simple and to the point. I can honestly say I have my team come to me and let me know how much they enjoy using this vs what we had and that puts a smile on my face.

Pros

Patching
Remote Management of company assets
Ease of use
Monitoring
MDM

Cons

More application update support/ease of use
More VMware tools
Automated scheduled for their maintenance mode

Likelihood to Recommend

NinjaOne is great with any company honestly. The more machines you have the more daunting the task can become when it comes to patch mgmt, but NinjaOne handles 1 or 1000 machines with ease. I was able to get this deployed out to my fleet within days and everything was up and running. Cant find that with any product these days

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

NinjaOne review

Rating: 8 out of 10

Incentivized

March 10, 2025

Use Cases and Deployment Scope

I have been using NinjaOne for about 4 years now. We appreciate the roadmap for feature and the constant improvements they are working toward. The customer service is solid and we are very happy overall with them as a partner. The up time is great, the options for remote support are varied and the documentation features are handy.

Pros

Update management
Remote support options
Documentation

Cons

Mdm isn’t perfect yet (still new)
AV integrations limited
Cost is not low

Likelihood to Recommend

NinjaOne as well suited for your medium sized manage service providers. It scales real well has lots of options for organization, documentation, even as a helpdesk (although we don’t currently use it). Its email alerts work well. It’s idea for managing Windows and Mac clients. Linux has some distro support.

Justin Mott

CTO in Information Technology at Don’t Panic Consulting (1-10 employees)

Vetted Review

4 years of experience

NinjaOne does it all!

Rating: 10 out of 10

Incentivized

October 2, 2024

Use Cases and Deployment Scope

I use NinjaOne every day for users in the company to submit support tickets so we can resolve issues as well as check PC health and push out updates. The dash board will tell us when things need updating and we can see which computers are updated versus the ones that are not. It is nice to use NinjaOne to do my daily IT tasks and make sure people are taken care of.

Pros

See computer health / updates needed
Ticketing system for users to submit issues
remote connection for helping users out.

Cons

pricing for adding additional users could be lower

Likelihood to Recommend

This works well, deployment is easy and seeing everything in the dashboard has been awesome. Saves lots of time from having to update systems one by one. We can now push updates to specific computers or all of them with a few clicks of the button. We can also deny updates like windows 11 and keep everyone on windows 10. Remote connecting to computers is quick and easy.

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Simple to use and constantly gains new features and integrations

Rating: 9 out of 10

Incentivized

October 2, 2024

Use Cases and Deployment Scope

I manage many devices remotely and love how easy it is to look up a device and find all of its information. I have quick access to task manager, hardware resource usage over the past hour, registry access, file access, services, and remote CMD and Powershell. I often remote to devices across three geographic locations making management much easier. I can run scripts, manage Windows updates, and 3rd party patching with some simple configuration. There is also an audit log of all devices that keeps track of who logs into the computer and when they have been rebooted among many other changes to each device. NinjaOne is always adding new features like the recently added MDM add-on. Now I can manage my Android and iOS devices much easier and there are some nice granular controls in place so that I can make sure that the devices are only used for work.

Pros

Patch management
Device Auditing
Remote Access
Scripting
Scheduled Tasks
Dynamic Groups
Mobile Device Management
Ticketing

Cons

The mobile app. There is much to be desired when it comes to using the mobile app vs the web app

Likelihood to Recommend

This is more geared towards MSPs and less for internal IT. It still works well for internal IT but it's clearly made for MSPs.

Derek Gneiting

Systems Administrator in Information Technology at Elevation Labs (201-500 employees)

Vetted Review

3 years of experience

View profile

An Ode to NinjaOne

Rating: 9 out of 10

Incentivized

September 27, 2024

Use Cases and Deployment Scope

We utilize Ninja as an RMM - Endpoint Management, Patch Management, Remote Access, and Software Deployment. This tool allows us to run scripts against various endpoints, deploy antivirus and other various software against our entire scope, ensure that Windows and 3rd party patching are up to date, and login and resolve issues as needed. NinjaOne has empowered our IT team with the tools needed to maintain a secure, efficient, and reliable IT environment.

Pros

Patch Management
Script Deployment
API Access
Endpoint Management

Cons

Backups
Script Management
More Granular User Permissions

Likelihood to Recommend

Ninja's patch management has made our lives much easier. After an initial clean up of older devices, we were able to successfully deploy patching on over 93% of our devices only needing manual intervention on the remaining 7%.

We do not use the ticketing system, documentation, or backups at this time. They are still newer features and we feel like are not ready for a partner of our size.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Best RMM

Rating: 10 out of 10

Incentivized

September 26, 2024

Use Cases and Deployment Scope

NinjaOne is our primary means for remote monitoring and management to perform patching and our ability to remotely troubleshoot devices among 40+ clients. It allows us to get detailed asset management reports as well as other reports. We can use it to push new applications and patch other third-party applications beyond the operating system. We like the ability to send alerts on different event log IDs and if the computers are offline.

Pros

Remote connections
Patching
Notifications and alerts

Cons

Automatic Reporting
PSA integration with Quickbooks
Chat without remoting

Likelihood to Recommend

I like the constant development most. We now have MDM for all of the tablets and phones, which is great for a lot of the point of sale devices where they aren't necessarily logged into the device with a M365 account for Intune management. We like the NinjaOne remote tool over Splashtop or other remote software we've seen. It just works and has nice integration for printing, and file access without remoting onto the PC. The same goes for being able to run command line or PowerShell without removing the user from his or her session. It is unobtrusive to the end users.

Scott Brewster

Chief Technology Officer in Information Technology at DNA Solutions and Consulting (11-50 employees)

Vetted Review

1 year of experience

From none to NinjaOne

Rating: 10 out of 10

Incentivized

September 26, 2024

Use Cases and Deployment Scope

We use NinjaOne for all our remote management and monitoring projects. We also have Microsoft Intune, but we pretty much just use it to push out the Ninja Agent because NinjaOne's support, customer community engagement, and ease of use far exceed what we've known from any other product. NinjaOne allows this one-man-team to manage the entire multi-site organization fleet from anywhere in the world, significantly shortening troubleshooting to resolution timelines.

Pros

Community involvement
Scripting automation
Ticketing
Remote connection

Cons

Knowledgebase & documentation
macOS patching
3rd-party platform integration

Likelihood to Recommend

NinjaOne is excellent at remote management. I particularly value the NinjaRemote connection management and automated scripting. They would continue to improve macOS patching and Linux support, but those are already on the product roadmap.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Great RMM!

Rating: 10 out of 10

Incentivized

August 16, 2024

Use Cases and Deployment Scope

We switched to NinjaOne to have our Helpdesk ticketing, MDM, and RMM all in one. We frequestly need to use NinjaOne for remote access to user computers for support. It is also great that we can manage all patching through Ninja.

Pros

Remote Access
MDM
Ticketing
OS and Software Patching

Cons

mobile app could be more functional

Likelihood to Recommend

It is great for most IT departments of all sizes. However, smaller companies with less than 50 endpoints would benefit from other solutions.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

2 years of experience

NinjaOne RMM, a higher level RMM

Rating: 8 out of 10

Incentivized

April 1, 2024

Use Cases and Deployment Scope

We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. We currently have 30+ VMs and 100-150 End user devices that NinjaOne manages patches for us. We also use the built-in ability to remote into those systems as needed. This makes life a lot easier for helpdesk to triage issues for our end users and our higher-level techs to fix any server issues or run maintenance. The dashboard gives you an at a glance view to see any potential issues with your environment. There are built in tools to help you automate tasks or run maintenance via the portals built in "CMD"like tool. We currently use splash top but I believe there are at least 2 other options for remoting into machines.

Pros

Remote Management
Patching
Monitoring
Automation

Cons

Ticketing system
Reporting

Likelihood to Recommend

It is well suited if you want to easily manage your patching for your end points and servers. The remote function is easy and works well. There are more tools in NinjaOne that I have jet to take advantage of like NMS policies, VMware alerts, and other tasks. It is not well suited with its ticketing system. I gave this a try but was lacking functionality that I really need out of my ticketing system. The reporting was or is missing certain KPI data.

Sergio Galvez

IT Manager in Information Technology at Bestbath (201-500 employees)

Vetted Review

5 years of experience

NinjaOne is the number one RMM

Rating: 10 out of 10

Incentivized

March 29, 2024

Use Cases and Deployment Scope

As an service desk member for an MSP, NinjaOne is the primary remote monitoring and connection software we use for client's endpoints and servers. The wide variety of features from remote connection to patching control groups, scheduled tasks, and backend CLI access enables me to efficiently manage hundreds of endpoints on different networks and organisations.

Pros

Remote screen sharing/control
Patch automation and control groups
Automated task scheduling that includes scripts with parameters
Endpoint resource monitoring

Cons

Event log display for endpoint events is often lean or not filterable
Connection errors with no error code/reason given
Easier cancellation of queued events such as scheduled reboots

Likelihood to Recommend

One of our clients has multiple locations across the country, with a variety of user counts, needs, and internet connection types. Ninja One enables us to easily connect remotely to any endpoint to assist a user, maintain automatic updates of applications via patch management, and schedule reboots for endpoints where the user forgets to regularly reboot (often the cause of reported slowness).

An improvement for NinjaOne would be agents/better functionality for Android/Apple tablets, as we are finding that clients are implementing mobility solutions which we can only support by phone call.

Lee Summerville

Consultant in Information Technology at Integrated Solutions Group Queensland (11-50 employees)

Vetted Review

1 year of experience

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