Atera

Score8.7 out of 10

195 Reviews and Ratings

What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

Atera has shifted focus from automation to AI-powered autonomy in IT. With Atera's AI agents, IT teams can offload repetitive tasks, resolve issues faster, and focus on strategy rather than fix/break or firefighting. Atera states they maintain responsible AI frameworks, ensuring their AI agents can be a trusted extension of any IT team.

IT Autopilot is Atera’s patented always-on AI agent that acts as a 24/7/365 IT technician. It cuts down on IT workload and acts like a personal AI technician for every employee. It offers an enterprise-grade, personalized and secure IT service desk support, not just responding to, but autonomously resolving their IT issues. Plus, Atera states its early-adopters have said it’s also quite polite.

Atera boasts users among over 13K customers in 120+ countries.

To learn more about Atera: www.atera.com

Categories & Use Cases

Media

Screenshot of Atera’s AI-powered solution.

Screenshot of Atera's process automation.

Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.

Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

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Screenshot of Atera’s AI-powered solution.

Virtualization monitoring
Allows for monitoring of virtual applications and servers
Category average: 7.2
IT Asset Discovery
Discovery of hardware and software assets on the network
Category average: 7.5
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 7.8

Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.4
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 4.5
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 4

martin chicoine

helpdesk technician in Professional Services at Premier computer solutions (1-10 employees employees)

Use Cases and Deployment Scope

Our msp uses Atera to track and resolve support cases for 3rd party contract clients that are having computer, email, network, and website issues. We track and note all cases and use Ateras time feature to invoice customers on an hourly basis. We also utilize their product and expense utility to track hardware and software we use for each of our tickets.

Pros

the product and expense utility keeps great track of hardware and software used during tickets and is easy to adjust pricing in case someone needs to quote or invoice something.
the ai feature has helped a ton when coming up with commands to solve some of our cases including changing passwords and forcing updates in case the computer is not allowing us to do it on the front end.
the management tools are extremely useful in tracking what clients have what equipment and can easily run reports on clients who have outdated hardware or are missing critical updates.

Cons

the ui changes recently have been a bit jarring. I feel the product and expense category can be moved out of a submenu and onto the main page of a ticket. This will assist in not forgetting to add products to tickets
make scheduling a ticket a bit easier, I don't think using ai to generate a scheduled ticket is particularly useful when I know what the ticket should be. Make the manual ticket scheduling the default.
Allow me to move the subcategories when searching tickets so I can see the full name of the ticket. I cannot move the small ai generation category in order to see the full ticket names when searching

Return on Investment

our business has increase in scale by about 20 percent since I joined and in the time I have been with this company we have had over 1000 tickets in less than a year. Atera makes it simple to manage all of them easily
the ui is much nicer than my previous company (geek squad) and the simplistic nature makes the work much more streamlined
since our integration with Atera. our company has doubled in tickets, we used to use service now but Atera is easily the best way to compile information easily and run reports without having to slog through prompts and submenus to do so.

Usability

Isaac Groenendyk View profile

Technology Coordinator in Information Technology at LADSE (201-500 employees employees)

Use Cases and Deployment Scope

We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.

Pros

Patch Management
AI Scripting
Easy deployment
Mac and Windows support
quick email and chat support

Cons

sometimes the mac agent causing some high cpu
volume app deployment for iOS devices
deeper Mac OS management options, similar to an MDM

Return on Investment

faster deployment of software and patches
quicker turn around times on tickets for issues
savings on the pricing model (technician based instead of endpoint)

Usability

Alternatives Considered

Mosyle, NinjaOne and ConnectWise RMM

Other Software Used

Mosyle, Trend Micro Worry-Free Services Suite, Google Workspace for Education

Randy Bell View profile

Managed IT Services / Owner in Information Technology at Done Right Computer Services (1-10 employees employees)

Use Cases and Deployment Scope

Remote monitoring and intervention.

Pros

Monitor system status.
Run updates on endpoints.
Run custom scripts

Cons

Ticketing system is terrible, in my opinion.
Organizational layout feels nonsensical to me.
Splashtop remote is unreliable, I have to use another software package.

Return on Investment

Good stable agent pricing.
Poor billing of third party integrations apps.

Usability

Alternatives Considered

NinjaOne, Freshdesk, AnyDesk, TeamViewer and Zendesk Suite

Other Software Used

AnyDesk, TeamViewer, Zendesk Suite

Fahad Hossain

IT Executive in Engineering at HAMIDA TRADERS LTD (501-1000 employees employees)

Use Cases and Deployment Scope

We have huge number of technical teams that works countrywide. It's bit hassle for us to manage all those distributed office equipment's and devices. Atera makes it lot easier to keep track of those devices and we don't need to keep manual device inventory as we can easily find them in Atera's dashboard. Our internal IT team can provide support remotely without having any issues. We can easily manage those devices by installing Atera agent. The agent act like a middlemen and can be deployed easily within a minute.

Pros

The dashboard is very neat and clean. Very user friendly too!
Network discovery feature allows us to easily organize the newly added host.
The agent is very light and does not affect the system performance.
Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
Admin console provide great visibility over the entire infrastructure.

Cons

There should be more reporting options like top 10 alerts by low/high category.
In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!

Return on Investment

Time is money and tools like Atera saves your time by centralizing your endpoints.
The overall installation was very easy and we were able to do all the things by ourselves.

Usability

Verified User

Engineer in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Pros

Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
They have hardware and software inventory, but are not good at the asset management field.

Return on Investment

Atera is saving our time in the patching process as it has made our patching process very easy by automating the whole process. From testing the patches to selecting as per your need, and then deployment of the patches to the end point via configuration policies that give the end user control over to reboot process.
With the help of the Network Discovery feature available in Atera, we do not have to look for other costly discovery software such as PDQ.
Atera is good in the report section, as in one place we can find our hardware, OS, and 3rd party applications.
Since Atera is not good in some 3rd party applications, so we need to identify those applications after every patching cycle. This is a difficult task and taking much time.

Usability

Other Software Used

Mimecast Advanced Email Security, Cybereason Managed Detection & Response (MDR), SentinelOne Singularity, Cisco Meraki Dashboard

Atera

What is Atera?

Categories & Use Cases

Media

Key Features

Top Performing Features

Virtualization monitoring

IT Asset Discovery

Attended device access

Areas for Improvement

Policy-based automation

Multiple-display support

Mobile device access

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