#1 most frequent
United States of America
63.1%82 installations of 130
What is N-able N-sight RMM?
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
Categories & Use Cases
Media
Screenshot of N-able RMM Dashboard
Top Performing Features
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.5
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Areas for Improvement
Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.4
Who Buys & Uses N-able N-sight RMM
#2 most frequent
Canada
8.5%11 installations of 130
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.6%6 installations of 130
N-Able RMM its good
Use Cases and Deployment Scope
N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.
Pros
- Remote Access
- Monitoring
- Backup monitoring
- Backup
Cons
- improved performance when switching screens when remoted to a device with multiple screens
- Linux and mac support could be better, but are already better than most
Most Important Features
- Monitoring/asset tracking
- Reporting
- Remote access
- AV
- Backup
Return on Investment
- Gives us excellent visibility of issues quickly
- Allows our team to access systems with out worrying about firewall rules
- allows us to fix client issues often without client interaction
Alternatives Considered
ConnectWise RMM and Datto Autotask PSA
Other Software Used
Microsoft 365, TeamViewer, Microsoft Windows
SolarWinds is a solid entry level RMM
Pros
- Hardware/inventory information.
- Remote access to client systems.
- Basic system health monitoring.
- Centralized, managed anti-virus.
Cons
- Some of SolarWinds best or newest products get released outside the RMM console, so they are not integrated for easy monitoring or single billing. In particular, the choice between managed backup that integrated inside the RMM, and managed backup that exists separately, is unclear and unhelpful and billed separately. It's still smarter to go with the standalone version from the beginning, but that's not made very clear.
- The patching engine could be more robust, and simpler (if those two can co-exist).
Return on Investment
- Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
- I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Alternatives Considered
Pulseway and NinjaRMM
Other Software Used
QuickBooks Desktop Pro, Asana, Evernote
Decent product. Horrible service
Use Cases and Deployment Scope
Remote connection and monitoring
Pros
- Dashboard
- control panel
Cons
- Custromer Service
- Automated systems
- Ease of use and management
Most Important Features
- remote connection and support
Return on Investment
- Lots of wasted time
N-able RMM is a low cost option
Pros
- Support
- Functionality
- Reliability
Cons
- Reporting
- Integration
- Learning curve
Return on Investment
- Lower cost than using multiple software
- Easy to manage many devices
Alternatives Considered
ConnectWise Manage
Other Software Used
Google AdSense, Google Authenticator, N-able Backup (formerly Solarwinds Backup)
Usability
SolarWinds - what a beauty
Pros
- Threat detection.
- Web protection - limiting the types of websites client computers can access which helps protect from malware.
Cons
- Appearance of remote computer screen when using the 'Take Control' function. It is getting better but Teamviewer does it much better.
Return on Investment
- Saved numerous hours in not having to go onsite to monitor client systems.
- Increased ROI for both ourselves and the client.
Alternatives Considered
Datto Autotask PSA
Other Software Used
Microsoft Office 365
