N-able N-sight RMM

Score8.5 out of 10

92 Reviews and Ratings

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

Categories & Use Cases

Media

Screenshot of N-able RMM Dashboard

Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.5
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6

Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.4

#1 most frequent

Professional, Scientific, and Technical Services

39.3%

42 installations of 107

#2 most frequent

Information

9.3%

10 installations of 107

#3 most frequent

Manufacturing

7.5%

8 installations of 107

Matt Relouw

Senior Technical Specialist in Information Technology at Integral ICT (1-10 employees employees)

Use Cases and Deployment Scope

N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.

Pros

Remote Access
Monitoring
Backup monitoring
Backup

Cons

improved performance when switching screens when remoted to a device with multiple screens
Linux and mac support could be better, but are already better than most

Most Important Features

Monitoring/asset tracking
Reporting
Remote access
AV
Backup

Return on Investment

Gives us excellent visibility of issues quickly
Allows our team to access systems with out worrying about firewall rules
allows us to fix client issues often without client interaction

Alternatives Considered

ConnectWise RMM and Datto Autotask PSA

Other Software Used

Microsoft 365, TeamViewer, Microsoft Windows

Les Klassen Hamm View profile

Owner in Information Technology at Bitlink Technology (1-10 employees employees)

Pros

Hardware/inventory information.
Remote access to client systems.
Basic system health monitoring.
Centralized, managed anti-virus.

Cons

Some of SolarWinds best or newest products get released outside the RMM console, so they are not integrated for easy monitoring or single billing. In particular, the choice between managed backup that integrated inside the RMM, and managed backup that exists separately, is unclear and unhelpful and billed separately. It's still smarter to go with the standalone version from the beginning, but that's not made very clear.
The patching engine could be more robust, and simpler (if those two can co-exist).

Return on Investment

Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.

Alternatives Considered

Pulseway and NinjaRMM

Other Software Used

QuickBooks Desktop Pro, Asana, Evernote

Will Singer

Head of Development in Engineering at PDmB (1-10 employees employees)

Use Cases and Deployment Scope

Remote connection and monitoring

Pros

Dashboard
control panel

Cons

Custromer Service
Automated systems
Ease of use and management

Most Important Features

remote connection and support

Return on Investment

Lots of wasted time

Jack Bowling

Computer and Information Systems Manager in Information Technology at BCESC (501-1000 employees employees)

Pros

Support
Functionality
Reliability

Cons

Reporting
Integration
Learning curve

Return on Investment

Lower cost than using multiple software
Easy to manage many devices

Alternatives Considered

ConnectWise Manage

Other Software Used

Google AdSense, Google Authenticator, N-able Backup (formerly Solarwinds Backup)

Usability

Eric King View profile

Owner in Information Technology at Kingsway Computer Consultants (1-10 employees employees)

Pros

Threat detection.
Web protection - limiting the types of websites client computers can access which helps protect from malware.

Cons

Appearance of remote computer screen when using the 'Take Control' function. It is getting better but Teamviewer does it much better.

Return on Investment

Saved numerous hours in not having to go onsite to monitor client systems.
Increased ROI for both ourselves and the client.

Alternatives Considered

Datto Autotask PSA

Other Software Used

Microsoft Office 365

Pulseway

NinjaOne

Atera

N-able N-sight RMM

What is N-able N-sight RMM?

Categories & Use Cases

Media

Key Features

Top Performing Features

Remote monitoring

Network device monitoring

Patch Management

Areas for Improvement

Policy-based automation

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Reviews

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Usability

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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