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Automox

Score9 out of 10

217 Reviews and Ratings

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What is Automox?

Automox is an endpoint management solution used to keep desktops, laptops, and servers updated and ready for users anywhere in the world. Using automation, IT can fix critical vulnerabilities and boost user productivity.

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Categories & Use Cases

Who Buys & Uses Automox

Automox Reviews

What users are saying about Automox.
View all Automox reviews

Pros

  • Streamlined patch management leading to substantial time savings for IT staff
  • Flexible and easily deployable 'worklets' for various system tasks
  • Intuitive user interface with a clear, easy-to-navigate dashboard

Cons

  • Limited customization options for dashboards and reporting widgets
  • Insufficient catalog of pre-built worklets, especially for executable patches
  • Occasional slow initial connection times for remote system management

Automox saves time and money

Incentivized
Seth SorensonView profile
IT in Information Technology at Miron Construction Co., Inc. (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Automox as our primary RMM tool. It handles all of our 3rd party patching on our endpoints and has just recently took the place of WSUS as our server OS patching tool of choice. Automox saves us so much time every day that it has paid for itself in IT hours within the first year of use.

Pros

  • Incredible Dashboards
  • Very fast policy updates
  • Quick to install endpoint
  • Lightweight endpoint
  • Great pre-canned policies available to use out of the box

Cons

  • Can be a bit to learn if you don't start with Automox university
  • Some of the new worklets can be problematic
  • More roadmapping

Return on Investment

  • We were able to get rid of WSUS
  • we No longer use SCCM for end point updates
  • no longer need to import CVEs from our siem and take action on them in intune

Usability

Other Software Used

Microsoft Intune, Varonis Data Security Platform, ScreenConnect

AutoAmazing

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use Automox for patching and remote controlling devices if an issue where to arise. This means we have full control of sending out updates and seeing what issues devices might be having. We also use the dashboard for helpful information into what devices are critical and need updating and patches.

Pros

  • Patching
  • Updates
  • Providing information

Return on Investment

  • Time saving
  • Cost effective
  • Increased effiency

Usability

Automox give you the control and visibility you need.

Incentivized
Nathan BriggsView profile
ICT Manager in Information Technology at Nourish Care (201-500 employees employees)

Use Cases and Deployment Scope

We need a centralized patching and OS patching tool that can also enable us to enhance our vulnerability remediation capabilities. We also wanted a tool that was lightweight and not too intrusive on the user experience. We are a scale-up tech company that requires real-time patching and OS patching, while also having the flexibility to deploy worklets and scripts to support users.

Pros

  • Patching
  • Data is displayed for compliance and health checking.
  • Giving functionality to users through worklets.

Cons

  • So far, we are delighted with how it performs.
  • MacOS documentation for Intune.

Return on Investment

  • Reduced costs - now support is in-house.
  • More effective reporting and visibility of health status.

Usability

Alternatives Considered

Atera

Other Software Used

Rapid7 InsightVM, SentinelOne Vigilance

Automox makes patching easier.

Incentivized
Dan Frazier
Director of Cybersecurity in Information Technology at Artesian Water (201-500 employees employees)

Use Cases and Deployment Scope

Automox is used in our environment primarily as a patch management solution to mitigate security vulnerabilities and keep operating and third-party software up to date. Several maintenance worklets have been deployed to maintain system health. Several worklets targeting security settings and compliance checks have also been deployed. Automox has become the preferred system for quickly remedying vulnerabilities and ensuring endpoints are deployed according to a baseline configuration. If a system is missing required software, such as vulnerability management or endpoint detection and response agents, Automox can automatically remediate the system.

Pros

  • Patching the operating system.
  • Patching third party software.
  • Ensuring required software are installed and healthy.
  • Ensuring baseline security settings are enabled and in effect.
  • Running maintenance tasks on a schedule to clean up temp files or obsolete user profiles.

Cons

  • Server patching orchestration. There is no way to patch and reboot systems in order of importance, such as database servers before application servers.
  • Worklets for patching .net core and similar.
  • Worklets for removing unwanted Java installs or other unwanted software.
  • Integration with Tenable Vulnerability Management.
  • AI script development should be included at no additional cost; GPT or Gemini can be used instead for free and pasted into Automox. Why charge when others are free?
  • Official worklets are slow to be added or updated.

Return on Investment

  • We wanted to like the remote support software, but the experience was poor compared to a solution like BeyondTrust.
  • Development and deployment of worklets is fast for experienced coders.
  • Policy execution and reporting is fast and reliable.
  • The new analytics dashboard excels at reporting Mean Time to Remediation for executive reporting purposes.

Usability

Other Software Used

CrowdStrike Falcon, Tenable Vulnerability Management, BeyondTrust Remote Support

Lightweight quick to implement patching SaaS

Incentivized
Austin FranchinoView profile
Senior Data and Security Engineer in Engineering at Lumos Data (11-50 employees employees)

Use Cases and Deployment Scope

We leverage Automox to stay on top of patching compliance for our Linux servers running in AWS. While a majority of our services are containerized, we have a few persistent workloads that need to run on traditional EC2 hardware. Automox handles the scheduling, application, and reporting for our VMs in the cloud.

Pros

  • Ease of endpoint registration
  • Device group creation, policy definition, and application
  • Ease of reporting for auditors or internal stakeholders

Cons

  • There exists an issue where you register some Amazon AMIs, which in even samples of 4 or 5, sometimes contain a duplicate identifier. Automox has provided a fix document, but it requires manual intervention and digging to discover this. I think they should identify a better way to assign UUIDs to machines, as sometimes registering too many VMs makes others "fall off"
  • Allow for multiple global admins

Return on Investment

  • Being a start up, we have pivoted our strategies a number of times. The pay as you go model has worked very well for us, and has prevented us from overprovisioning
  • The time saved pulling reports to provide to auditors has been well worth our small spend on the solution
  • We have no need to maintain a scanning tool or invest in hardware thanks to the SaaS nature of Automox

Usability

Alternatives Considered

Malwarebytes

Other Software Used

Google Gemini

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