NinjaOne

NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.

• Sales use to determine client upgrades is essential.

RepairShopr

RepairShopr, CYRISMA

I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.

• Time Savings Is Huge
• Onboarding Made Easy
• Backup Hassle Free
• Remote Management With Click Of Button
• Scripting and Automation Simple

Atera, Syncro and Microsoft Intune

Microsoft 365, DX Spectrum, Parallels Desktop for Mac, Xcode

We use NinjaOne to manage our PCs and servers. We brought in NinjaOne to help automate software installations, patch management and generally the ability to manage our PCs and servers. We currently have NinjaOne deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. We have our PCs to auto patch windows updates and we are making use of the built in software patching of other products as well. We have some of the servers auto patching that are not as critical. We have also written a number of scripts to make changes to the PCs or add software as the need has arised.

• Windows patching as we cannot get employees to do it themselve so that alone is making an impact
• having data about our pcs all the time which we did not have before
• remote access to pcs in a variety of ways vs hoping remote desktop would work

Microsoft Intune, ManageEngine Patch Manager Plus and N-able N-central

ThreatLocker, Rapid7 InsightVM, SolarWinds Observability

I use NinjaOne to connect remotely to our clients' individual workstations and servers. NinjaOne allows me to diagnose and fix issues that are not hardware related. I am able to provide admin credentials when software is needed to be installed. It's a great tool to have. We can also use it for the clients to connect to their offsite machines while at home, thus eliminating the need for a VPN.

• Time Saving
• Able to reset passwords quietly
• Increased Remote Productivity
• Increased Ability To Perform Crucial Patches or Updates

Datto Autotask PSA, Datto Endpoint Backup, Cove Data Protection

We use NinjaOne as a ticketing solution for our HelpDesk as well as a remote access platform and remote monitoring. We also use the patching and backup functionality.

• We saved on having to have multiple 3rd party vendors by using NinjaOne's different solutions
• We save time on writing scripts with built in automations

Datto Autotask PSA

Adobe Acrobat, DocuSign, Microsoft 365