Must Use
Use Cases and Deployment Scope
Test
Pros
- test
Cons
- test
Return on Investment
- three
Usability
Alternatives Considered
Celonis
Other Software Used
Celonis
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
Categories & Use Cases
Media
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Top Performing Features
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 6.7
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.4
Areas for Improvement
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.3
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5
ISL Light review after switching from alternative solutions
Use Cases and Deployment Scope
Our organization uses ISL light to provide remote support to our many customers who rely on fast response times and ease of providing remote assistance. ISL light, with its ISL Light Client and its ISL Always On agent, provides all the necessary features to achieve these goals.
Pros
- Ability to sort customers in their own groups
- ISL always on agent provides seamless connections to customers remote machines with minimal coordination required between a consultant and remote customer
- Seamless switching between various user accounts on a customer machine if necessary
- Ability to establish RDP connections
- One-click silent install for ISL Always On based on pre-determined parameters (customer, group, password).
Cons
- Program is lacking copy-paste functionality for data files, only text clipboard can be copy-pasted between two machines. Integrated file browser and transfer tool is insufficient and a hassle to use.
- Usernames and passwords are not stored for RDP connections, requiring consultant to re-enter them whenever establishing RDP session trough a secure tunnel.
- Passwords for accessing remote machines are stored only locally and not in the user's account. Requires user to enter passwords separately on every machine they want to establish connections from.
- Establishing a connection from a windows to apple machine works as it should, however mouse clicks do not register in a consistent way, sometimes requiring multiple mouse clicks to register a command.
- Mouse 4 and 5 buttons do not work on remote sessions.
- Keyboard strokes have a noticeable delay even on ultra-fast connections, which is annoying in certain situations when lots of text input is required.
Return on Investment
- Ease of use, can provide support to users behind NAT firewalls in seconds
- Much faster response times compared to classic on-site support
Usability
Alternatives Considered
TeamViewer
ISL Light is very reliable and useful.
Use Cases and Deployment Scope
We use ISL Light for remote accessing customer machines, which it is absolutely great for. We rely on it over any other remote access software, as it allows us to seamlessly troubleshoot for customers with no issues, including entering admin usernames and passwords.
Customers also find it easy to connect to, and it can be rolled out via automatic policies to user machines.
Pros
- Remote access with no downsides
- Entering of admin credentials
- Seamless connection
Cons
- Perhaps scaling of the display - some can be quite grainy depending on the auto resolution
- Otherwise, no other issues!
Return on Investment
- Saved a lot of time in comparison to using QuickAssist or AnyDesk, as local install allows access at a moments notice with no user input
- Time also saved in comparison to others as it can be installed via Intune policy, so can be rolled out automatically.
- Very reliable - we previously had an issue entering admin credentials using any other software as the screen will freeze. No such issue with this software allowing us to support remote users.
Usability
ISL Online is amazing
Use Cases and Deployment Scope
We use ISL Light to remotely install software and monitor our customers' systems. Our customers are located throughout the Netherlands. We can now also quickly assist our technicians who encounter problems at customer sites. Normally, we would have to drive there to solve the problem, but now we can do it remotely.
Pros
- keeps good logs that we can show to the customer.
- sharing files is very easy
- Quickly take control of computers with the ISL always on feature
Cons
- I don't think the copy and paste function is working.
- It would be nice to see a summary after disconnecting.
- Being able to quickly deactivate the customer's mouse so that it cannot be used.
Return on Investment
- We can now help our customers within minutes. Sending a technician could take hours or even days.
- We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
- We can now quickly resolve warranty cases, so that it hardly costs us any money.
Usability
Alternatives Considered
TeamViewer
Other Software Used
Microsoft 365, Adobe Acrobat Reader
I can't think of a better program for remote work!
Use Cases and Deployment Scope
I have experience working with ISL Light, and I have experience with all similar programs (TeamViewer, AnyDesk, etc.). But I decided to go with ISL Light! The program is very straightforward and fast: Easy login, and you can already see the desired desktop. What I like most is the uncomplicated and easy transfer of selected files from one computer to another. You grab the file, drop it in a specific location within the rectangle, and it transfers immediately. It couldn't be easier or faster—no competitor has such a simple solution!
Pros
- Quick program startup
- Quick and easy file transfer from one computer to another
- Good quality remote desktop image
Cons
- Switching between multiple computers
Usability
Other Software Used
TeamViewer, AnyDesk, ISL Light
