This assessment synthesizes insights from 7 recent reviews of ISL Light to provide a balanced perspective on its strengths and weaknesses. ISL Light is primarily used for providing remote support, with reviewers frequently praising its ease of use and quick connectivity. File transfer capabilities are also a noted strength. The software addresses business problems related to remote access and support, enabling users to efficiently monitor servers and PCs, both attended and unattended. However, some users have reported difficulties with client setup, particularly on MacOS, and challenges with the elevation service on certain systems. Despite these issues, ISL Light is credited with improving efficiency and reducing support costs by minimizing the need for on-site visits and streamlining remote connections. Specifically, 2 of 7 reviewers mentioned improved efficiency and another 2 of 7 cited reduced support costs.
Pros
Easy to use interface and quick connectivity for remote support.
Robust file transfer capabilities, facilitating efficient data exchange during remote sessions.
Reduces the need for on-site visits, leading to lower support costs.
Enables efficient remote monitoring of servers and PCs in both attended and unattended modes.
Cons
Client setup process can be problematic, especially on MacOS, requiring clearer documentation.
Elevation service can be tricky to use on some systems, potentially hindering seamless remote control.
Remote Support
4 mentions
Positive reviews by 100% of reviewers
Why it matters:
A significant portion of reviewers, specifically 4 out of 7, use ISL Light for remote support. Reviewers appreciate its responsiveness and the ability to quickly provide support to their business network. The software facilitates ad hoc remote support by allowing end-users to download a client, granting the support team access to their machines.
“Remote Support is now a breeze for our technical staff, lower latencies make it truly responsive.”
Ease of Use
3 mentions
Positive reviews by 100% of reviewers
Why it matters:
Ease of use is a frequently cited benefit, mentioned by 3 of the 7 reviewers. ISL Light is described as simple and straightforward, making it accessible even to users with limited technical expertise. This ease of use extends to monitoring and managing servers and PCs, where its quick and easy connection is valued.
“ISL worked and is really a what you see is what you get software.”
File transfers
3 mentions
Positive reviews by 100% of reviewers
Why it matters:
File transfer capabilities are a frequently praised aspect of ISL Light, with 3 of 7 reviewers mentioning this feature. Reviewers appreciate the ease with which files can be transferred to and from connected machines, streamlining the remote support process.
“File Transfers”
What positive or negative impact (i.e. Return on Investment or ROI) has ISL Light had on your overall business objectives?
From 7 reviews
Summary
This report analyzes 7 recent reviews to assess the return on investment (ROI) of ISL Light, based on user-reported experiences. Reviewers most frequently cited improvements in efficiency and reduced support costs. Specifically, 2 of 7 reviewers mentioned that ISL Light improved efficiency by reducing the need for travel and streamlining remote connections, especially to unfamiliar servers. Echoing this, another 2 of 7 reviewers credited ISL Light with cutting support costs by enabling remote support capabilities. These capabilities reduced the necessity for on-site visits, allowing for the resolution of issues remotely.
“Cutting down costs for support by doing it remotely with ease”
Improved Efficiency
“It is always an asset for us, technical staff do not have to travel as often anymore.”
Describe how you use ISL Light in your organization. What are the business problems the product addresses and what is the scope of your use case?
From 7 reviews
Summary
This report synthesizes 7 recent reviews to understand how organizations are using ISL Light and the business problems it addresses. A primary use case is providing remote support, mentioned by 4 of the 7 reviewers. Many reviewers appreciate the product's ease of use, with 3 reviewers highlighting its simplicity and quick connectivity. These factors contribute to its utility in both attended and unattended scenarios, such as monitoring servers and PCs.
“Remote Support is now a breeze for our technical staff, lower latencies make it truly responsive.”
Ease of Use
“ISL worked and is really a what you see is what you get software.”
Please provide some detailed examples of areas where ISL Light has room for improvement.
From 7 reviews
Summary
This report analyzes 7 recent reviews to identify areas for improvement in ISL Light. Several reviewers highlighted difficulties related to client setup and elevation service. Specifically, 2 of 7 reviewers mentioned issues with the client setup process, particularly on MacOS, and suggested the need for clearer documentation to guide users. Another 2 of 7 reviewers noted challenges with the elevation service, describing it as tricky on some systems, though one acknowledged recent improvements. These issues indicate potential areas where ISL Light could enhance user experience and streamline operational processes.
“It would be useful to have documentation showing what the user is likely to be seeing so that they can be guided through the client setup process with a bit more confidence.”
Elevation service
“After the last few updates, it has improved, but was not troublesome”
Please provide some detailed examples of things that ISL Light does particularly well.
From 7 reviews
Summary
This report synthesizes 7 recent reviews to identify aspects of ISL Light that users highlight as particularly effective. Reviewers frequently mention the software's file transfer capabilities, with 3 of 7 reviewers citing this feature. Beyond file transfers, 2 of 7 reviewers specifically noted the software's ease of use. These factors collectively contribute to a straightforward experience for users seeking on-demand remote support.
Within our organization, we use ISL Light for customer support. Through ISL, customers can contact us regarding various questions they have when using our project management system. Then, based on their question, we send them an answer, which can be supplemented with files, various screen captures, etc. We use ISL Light on a daily basis, as our customers also like to use it, as it is only a click away for them. If the questions are more extensive and require more attention for review, then we continue the communication via email. ISL is a great thing, because it also shows us the page our customer is on and guides us in advance to what the customer's question will be related to.
Original Slovakian Text: Znotraj naše organizacije ISL uporabljamo za podporo strankam. Preko ISL nas stranke lahko kontaktirajo glede različnih vprašanj, ki se jim porajajo pri uporabi našega sistema za projektno vodenje. Potem jim mi na podlagi njihovega vprašanja pošljemo odgovor, ki ga lahko dopolnimo z datotekami, različnimi zajemi zaslona ipd. ISL uporabljamo na dnevni bazi, saj se ga rade poslužujejo tudi naše stranke, saj je zanje le en klik stran. V kolikor so vprašanja bolj obsežna in potrebujejo več pozornosti za pregled pa potem komunikacijo nadaljujemo preko emaila. ISL je super zadeva, saj nam prikaže tudi stran, na kateri se naša stranka nahaja in nas že predčasno usmeri na kaj se bo vprašanje stranke navezovalo.
This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
Pros
Prikaz strani na kateri se nahaja uporabnik
Prikaz kontaktov uporabnikov
Zgodovina pogovorov s strankami
Možnost spreminjanja statusa dosegljivosti
Nalaganje datotek, zajemov slik,..
Klepetalnik, ki je enostaven za uporabo
Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
Display the page the user is on
Displaying user contacts
Customer conversation history
Ability to change availability status
Uploading files, capturing images, etc.
An easy-to-use chatbot
Notifies us that we have received a message, even if we are outside the chat room
Cons
Manjša posodobitev izgleda - bolj modernizirana verzija
Poenostavljen način prijave novega uporabnika
Navodila za uporabo - da bi bila bolj ''pri roki''
Minor appearance update - more modernized version
Simplified way to register a new user
Instructions for use - to make it more ''handy''
Likelihood to Recommend
ISL Light is great because it is convenient and easy to use. It shows all the important information in one place - where the customer is located, contact information, we can upload images, various files. It is also great because we can see what the customer types before sending us a question - this way we can prepare for the question more easily and possibly see things in advance. For this reason, ISL would be recommended to everyone. It is also great because it alerts us to a new message from the customer and also to the fact that we still have to respond to them.
ISL je super, ker je priročen, uporaba je enostavna. Prikazuje vse pomembne informacije na enem mestu - torej kje se stranka nahaja, kontaktni podatki, lahko nalagamo slike, razne datoteke. Super je tudi, ker vidimo kaj stranka tipka, preden nam pošlje vprašanje - tako se lahko tudi lažje pripravimo na vprašanje in si morebiti že ogledamo stvari v naprej. Zaradi tega bi ISL priporočala vsakemu. Super je tudi, ker nas opozori na novo sporočilo stranke in tudi na to, da ji še moramo odgovoriti.
This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
We use ISL Light as a fantastic support tool to offer our business network quickly reachable support when it is needed. The tool itself is very simple to use even for those who are let's say a bit challenged in this technologically advanced age. Looking forward to continue using the program in the future.
Pros
Very easy setup
Easy functionality with multiple displays
Possibility of file transfer
Cons
Including possibility of drag and drop files between desktops
Likelihood to Recommend
One scenario is when there is an employee who has any kind of difficulty with general computer usage or specific settings needing to be done but has a lacking knowledge to successfully complete the task by himself or herself. It is also a great way for schooling / introducing new work procedures remotely.
VU
Verified User
Administrative Assistant in Engineering (51-200 employees)
This tool allows us to take control of our users' workstations. The SSO functionality allows us to secure everything thanks to our Azure AD authentication system. I recommend this tool for taking control of remote workstations in a centralized and secure manner. I rate this tool 9/10. best regards
Pros
SSO
Security
Likelihood to Recommend
As part of my IT activity, I needed a tool that allows centralized and secure management of the control on my users' workstations. We have set up the SSO authentication system with our Microsoft Azure AD. This allows us to take control on a daily basis through the local network or the Internet on our workstations. Our users find the solution simple and reliable.
We use ISL Light primarily to provide ad hoc remote support services where the end user downloads the client as required and allows us to connect to their machine. We also use it for monitoring and managing servers and PC's in an unattended state as it offers a quick and easy connection
Pros
Allow unattended access to servers and PC's
Offers a straightforward experience for users wanting on demand remote support
Makes file transfers to and from the connected machine very easy
Cons
It would be useful to have documentation showing what the user is likely to be seeing so that they can be guided through the client setup process with a bit more confidence.
Initial client setup on MacOS is difficult and this would also benefit from some instructions.
Likelihood to Recommend
ISL Light is well suited to provide unattended access to remote PC's and servers as the process for this is very streamlined. It's also very useful for providing unattended access to our own PC's via smartphone or tablets for when we're out of the office.
VU
Verified User
Director in Information Technology (1-10 employees)
In a world full of Cybersecurity threats, every business should be wary of where their traffic is routing through, especially with free remote software alternatives. ISL Online addressed this issue for us with the on-premises solution, and only allowing the countries of interest access via our ISL Online Applicance. Remote Support is now a breeze for our technical staff, lower latencies make it truly responsive.
Pros
Remote Assitance
File Transfers
Restart the remote device, and stay connected even after the restart
Company Branding
Account elevation via domain
Cons
After the last few updates, it has improved, but was not troublesome
Likelihood to Recommend
You need to access that remote server without user or admin intervention? ISL Online AlwaysOn solves this issue. I love the recording feature too; it helps with knowledge sharing and auditing requirements. The on-premise hosted version is quick to update. Setting it up requires a bit of configuration, but once up and running it tends to remind you of a "set and forget" scenario.
We use ISL Light for two main tasks: server administration with AlwaysOn to have fast and secure access to our clients' servers. end-customer support, we connect to our clients' workstations on demand to provide support Additionally, to access our workstation if we're away from the office.
Pros
AlwaysOn in servers
Enable administrator mode
Enable reboot and reconnect
Reboot in safe mode
Cons
copy files from the client to our computer, enable right click copy paste
Works on Android and iOS
It works on macOS, but that's more due to Apple's operating system.
Likelihood to Recommend
Compatible with Windows desktops without problems. For Mac, it is not very practical, due to MAC permissions. For Android and iOS devices, it is also very practical.
Compatible con escritorios Windows sin problemas. Para Mac, no es muy práctico, debido a los permisos de MAC. Para dispositivos Android e iOS, tampoco es muy práctico.
Parts of this review were originally written in Spanish and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
VU
Verified User
Administrator in Information Technology (1-10 employees)
Minimizes downtime by enabling fast remote assistance.
Reduces travel costs and time needed for onsite support.
Increases responsiveness and user satisfaction.
Ensures secure and encrypted connections, which is important for compliance and data protection. Scope: Internal support for employees across departments and locations
Pros
Control panel
Wide variety of features and easy to use interfaces
Anroid "Islalways on" :)
Customer support
Cons
On desktop app to see IP adresses of endpoints (similar to the view of the web interface)
More info of endpoints in dekstop app (corelates to the anwser above)
Before you connect to endpoint a pop up message where you describe why you are connecting for example.
Likelihood to Recommend
for what ISL Light is and intended for it is the best in its class in my opinion and I have tried anydesk, teamviewer, splashtop, zoho etc. The combination of all the features makes it the best along with probably the best customer support.
VU
Verified User
Supervisor in Information Technology (201-500 employees)
In our organization, we use ISL Light primarily for remote access and support. It allows us to remotely access, and help our clients with their IT related issues.
Pros
Fast and easy to use
Good support
A lot of information about the client configuration on the web
Cons
The windows pop-up once i connect to a user could be better
QOL changes
Could be prettier
Likelihood to Recommend
It's very easy for people to install and use, doesn't requires any complicated configuration so it's very user friendly. Same goes as a tool for remote acces works, it's just fast and easy to install.
VU
Verified User
Employee in Information Technology (1-10 employees)
