Dixa

We have noticed numerous representative benefits in terms of updates and customer service since we first began using the software. We are confident that Dixa will continue to embrace the market with its daily enhancements, allowing us to continue to provide quality service and efficiency to our customers within the organization. In terms of business care, this software represents a complete shift in the demanding responses to customer needs. Programming in Dixa reminds me of programming in Visio; it was very simple because it didn't require a lot of technical expertise to implement a diagram that would show our customers an experience with the desired features.

• When the need to communicate arises, we have everything at our disposal.
• The cost of investment is very manageable for both small and large businesses.
• They provide round-the-clock customer service to handle our complaints, inquiries, and problems.

• We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
• You can be confident that you will achieve the desired results for your users thanks to the platform.

Zendesk Talk

Jira Software, Zoom Phone, Cisco Adaptive Security Appliance (ASA) Software

This tool is allowing us to conveniently and efficiently serve all our customers through different channels, email, chat, and telephone. What I like is that it does not require any installation because it is cloud-based, so we can access the platform at any time and place with an internet connection.

• It has call recording so as not to lose details of customer demands.
• Its intelligent routing allows us to redirect calls to other agents and attend to more urgent calls.
• It has ticket management to expedite customer requests and pass them quickly to the technical department.

• Thanks to this tool we have been able to efficiently serve many more customers through different channels, making them much more satisfied with our services.
• Customer service agents work in a much easier way, we serve the customer better and the calls and demands are resolved quickly.

It has made our job much easier when dealing with customers, either via chat or calls. It has an automatic call distribution system that allows us to respond to our users' requests more efficiently and without making them wait so long.

• A very efficient chatbot that helps us solve common problems faster.
• Call-to-text recording function, so that no detail of the customer's requests is lost.
• Integrates all channels into a single software so that no important information or request is lost.

• We can say that the staff works much better, more efficiently and faster, responding to customer requests and handling a greater number of calls.
• The investment that was used to purchase the software has been worth it, as we have kept more customers happy and more have come through the use of the software.

• Ease of programming. Special project can be programmed, tested, and implemented in under an hour.
• Put your consumers and channel partners in control with the flexibility you have with the tools in Dixa
• The support staff is tremendous. You can give feedback and it is acted upon quickly.

• Improved consumer experience
• Improved channel partner experience
• Agent productivity and lower stress

Zendesk Chat (formerly Zopim), Zendesk Explore, Zendesk Guide, Zendesk Talk, Freshdesk, Salesforce.com, NICE CXone (formerly NICE inContact) and Aspect CXP Pro

Infor M3 (formerly Lawson Intentia), Qlik Analytics Platform, A2 Hosting