Zowie

Zowie, according to the vendor, is an AI-powered customer service suite designed to maximize efficiency and generate revenue for brands. It offers a range of features including chatbot automation, email automation, inbox management, personalized shopping experiences, and support-driven growth. Zowie is said to be suitable for businesses of all sizes, from small startups to large enterprises. It is aimed at customer service professionals, ecommerce companies, the retail industry, online businesses, and customer experience managers.

Key Features

Chatbot Automation: According to the vendor, Zowie's chatbot has the capability to resolve up to 95% of customer tickets, providing automated customer service across various chat channels.

Email Automation: The vendor claims that Zowie's email automation feature can reduce resolution times by 6 hours, allowing customers to find real-time solutions to their questions.

Inbox Management: Zowie Inbox provides a centralized hub, as stated by the vendor, for managing all customer communications. It offers advanced features such as auto assignment and smart routing.

Personalized Shopping Experiences: The vendor states that Zowie's Personal Shopper feature offers customers a personalized experience tailored to their needs, leveraging AI-powered product expertise.

Support-Driven Growth: According to the vendor, Zowie's Grow feature helps businesses maximize revenue potential by turning customer support into a new source of revenue.

Zowie X1 Engine: The vendor claims that Zowie's specialized engine, the Zowie X1 Engine, powers its AI capabilities. It is designed to offer effortless onboarding and maintenance.

Enterprise Solution: The vendor states that Zowie for Enterprise provides a turnkey solution for large organizations, with features such as service levels and advanced reporting.

Integrations: According to the vendor, Zowie seamlessly integrates with popular CRM and help desk platforms, streamlining data flow and enhancing productivity.