Dixa

Dixa is customer service software that aims to enable brands to improve the experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in a single platform to enable brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have context they can use to provide more effective customer service.

With customer recognition features, Dixa makes it possible to know customers the second they reach out. It displays each customer's conversation history with a business in a timeline as well as their order history. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

According to Dixa, users pay for what they need and scale up or down without additional costs or effort.

All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa boasts a simplified interface and setup to help enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with tools to deliver better customer service, to drive a stronger bonds between brands and customers.