Solvemate

Solvemate is a customer service automation platform that utilizes smart conversational AI to create personalized chatbot conversations at scale. The Solvemate approach enables companies to guide their customers with an easily integratable, contextual conversation engine designed for quick resolution time averaging about 12.4 seconds. With dedicated industry-specific support, brands can customize questions, colors, images, and forms resulting in a highly personalized self-service experience that boosts customer satisfaction while reducing costs.

Not only does Solvemate offer actionable customer service insights through its business analytics dashboard, but it also provides continuous improvements in precision and recall using proactive training recommendations. Companies can integrate difficult cases into existing workflows for escalation leading to lower repetition rates of requests and faster resolution times all around. Trusted by clients such as On Running and egym, Solvemate has shown itself capable of leading innovative growing companies towards better customer experiences every day.