Dixa is the best in customer service
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
This tool is allowing us to conveniently and efficiently serve all our customers through different channels, email, chat, and telephone. What I like is that it does not require any installation because it is cloud-based, so we can access the platform at any time and place with an internet connection.
Pros
- It has the advantage of automatically creating new contacts, so we do not waste time creating them.
- It has a very simple interface where you can easily locate customers and no communication is lost through any of the channels.
- Its 14-day free trial has been great, as it had absolutely all the features, which convinced us to purchase the software.
Cons
- I wish it had the option of call transcription so that you don't just have access to the recording.
- We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
- We have also had problems integrating with social networks, we have not yet been able to integrate them.
Likelihood to Recommend
This is software that has increased the performance of customer service employees because they work more comfortably with a simple to use software. There's almost no learning curve and has presented very few problems, so I recommend it.