Managing Director in Corporate at Mountains (11-50 employees employees)

Use Cases and Deployment Scope

We use HubSpot Sales Hub to sell, prospect, quote, and close deals. The power is in the ability to know status, share information, and keep all our data fresh.

By having automation, stages, and deals connected to companies and contacts, the activity location or source is tracked. We are not lost because there are more options, we're better equipped. The ability to share status across our team makes the HubSpot Sales Hub our go-to location for moving our organization forward.

Pros

Track and update status of deals, companies, and contacts all in one place.
Distribute the ability for my team to update and stay connected
Make it easy to be on-the-go and still document our interactions with contacts, companies, and deals
Makes it easy to add activity to deals
Makes is super easy to go from a call to a quote on a deal

Cons

Room for improvement is prospecting
Room for improvement is connecting scoring to activities on lower tiers
Room for improvement is to integrate the design manager into the HubSpot Sales Hub

Return on Investment

It has made our process efficient
We have the freedom to do business where we are when the call comes in or when the idea hits us
We have been able to focus on people and relationships
We get to have more discussions about our business

Usability

Alternatives Considered

monday.com, Bullhorn for Salesforce, Salesforce CMS, Salesloft and Copper

Other Software Used

HubSpot Marketing Hub, HubSpot Service Hub, HubSpot Operations Hub

Eddien Laroya View profile

BUSINESS DEVELOPMENT EXECUTIVE in Marketing at Ripeconcepts,Inc (501-1000 employees employees)

Use Cases and Deployment Scope

I used HubSpot for sales outreach, data entry and lead prospecting. This CRM has helped a lot for tracking leads, revenue monitoring and creating dashboard reporting.

Pros

It determined the open rates when doing cold email outreach.
It generates quality leads.
User friendly in creating Dashboard Reports.
It gives quality leads resulting from doing a lead mine.

Cons

The features for Cold Calling.
It will not give an automatic alternative options to suggest email subject lines.
It doesn't have a capability to synchronize sent LinkedIn messages.

Return on Investment

HubSpot provided a positive impact as it helps our business goal sustainability.
HubSpot helped me understand the concept of data interpretation.
HubSpot really emphasized the number of outreach to those valid and invalid outreached.

Usability

Verified User

Consultant in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We use HubSpot Sales Hub at our organization to manage our prospecting, deal, and customer retention processes. The various tool sets allow us to easily manage our leads, efficiently communicate with them and save time with templated emails and responses, track our pipeline revenue and close rates, and ensure we stay on top of renewal conversations and upsell opportunities by flagging activities.

Pros

Easy to use and customize
Great out of the box reporting
Mobile app that works really well

Cons

MRR reporting
Ability to select a different unique IDs on contacts and companies

Return on Investment

Reduces time to reply to new leads
Saves time prepping for meetings by keeping all information in one place
Increased visibility of team activities

Usability

Alternatives Considered

Salesforce CMS

Verified User

C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We started out on HubSpot's Marketing Hub, as most people do. Then as we grew, our sales process became more complex, and less efficient. Eventually we decided to do a complete audit of our entire sales process with all stakeholders, which resulted in a very well mapped out process that all could agree would work better. Essential to making that function properly and keep everyone on the same page was getting everyone to use HubSpot's Sales Hub. We were already putting all of our contacts into HubSpot's CRM, so HubSpot Sales Hub was the next logical step. We were able to implement our process and improve how effective it was by training everyone on how to use the HubSpot Sales Hub tools, made much easier by custom email templates they just need to customize, assistance in finding highly qualified leads with company info provided by AI, and getting great reporting on deal progress. I feel like everything is finally in one place, and the team communicates much better now as a result. This was a solid investment.

Pros

email templates that our team members can customize rather than starting from scratch.
Deals are easy to set up and all contact / interactions are recorded in one place, so everyone can see if a lead is engaged or not.
The new Breeze tool helps put AI to use to identify new prospects that fit our best client profile, prospects we might not have even been aware of previously.

Cons

The deal pipeline can take some time to set up until you feel you've really gotten it right.
Contact limits are tough to manage, we're always hitting our limit and then the cost increases.
As more functionality is added, the platform is growing in complexity and is harder to get the hang of.

Return on Investment

We've grown our business a solid 35% since implementing HubSpot Sales Hub, but that was only after significant investment in training everyone and getting full buy-in.
Overall turnover in our sales position has dropped significantly now that there is one uniform tool for them to use.

Usability

Alternatives Considered

Constant Contact Lead Gen & CRM

Other Software Used

ClickUp, Seamless.AI, BigCommerce

Verified User

Manager in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

We use HubSpot Sales Hub in combination with HubSpot Marketing Hub as our main CRM for our customers and leads. For starters, we have HubSpot Sales Hub tied to our social media ads, our live chat, google ads, forms, etc so all of our lead information will be auto added into HubSpot Sales Hub. We can then use HubSpot Sales Hub sales hub to send emails, keep track of where leads are coming from, see the email open rate, schedule calls with the customers, add notes, see what they are interested in, create workflows, and so much more.

Pros

Easy to use
Easy to keep track of lead information
Easy to schedule meetings/ calls with leads/ customers
Easy to run reports
Easy to create workflows
Easy to import contacts
Live chat is fast to respond

Cons

The sequences are confusing to use
Sometimes the live chat just sends an article instead of directly helping you
When it comes to actual sales numbers, not the best. But is great for seeing things like email open rate

Return on Investment

This has helped us to knock out about 30% of our dead database by easily removing unsubscribers, low interaction, bad emails, etc.
We have significantly improved our open rate of emails by seeing what subject lines perform better than others with A/B testing.
We have significantly improved our sales by seeing what types of emails perform better than others with A/B testing.

Usability

Alternatives Considered

HubSpot Academy, HubSpot CRM, HubSpot Marketing Hub and Salesforce CMS

Other Software Used

HubSpot CRM, HubSpot Academy, HubSpot Marketing Hub, HubSpot Meeting Scheduler, Salesforce CMS, Salesforce Commerce Cloud

HubSpot Sales Hub

What is HubSpot Sales Hub?

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