Webex Calling FAQ Detail
408 Reviews and Ratings
How does Webex Calling compare to Zoom Phone?
53 citations from LLM engines
According to TrustRadius reviews, Webex Calling and Zoom Phone are considered alternatives in the unified communications market. While reviewers do not provide direct, side-by-side comparisons, they focus on the specific strengths of Webex Calling. The most frequently mentioned attribute is security, with users highlighting end-to-end encryption, default security settings, and the reliability that comes with the Cisco brand. Reviewers also value that it is a managed service where Cisco handles updates and security patches, and that it integrates well with other enterprise solutions.
Prompt Questions
what are the key differences in features and pricing between webex calling and zoom phone
how does webex calling compare head-to-head with zoom phone for a company needing a robust unified communications platform
Strong Security and Encryption
4 mentions▼Reviewers frequently praise Webex Calling for its strong security features. They note that calls and meetings are end-t…
Reviewers frequently praise Webex Calling for its strong security features. They note that calls and meetings are end-to-end protected and that security features are enabled by default. Users also mention call encryption and the overall secure environment for collaboration.
“The calls and meetings are end-to-end protected, so its really great.”
“One of the things I appreciate most is that the security features are enabled by default.”
“Internal and external calls are encrypted since we have our LGW integrated with certificate-based authentication.”
“Webex Calling works well in terms of providing a secure collaborative space, meeting, and call.”
Market Alternatives
2 mentions▼TrustRadius reviewers identify Zoom Phone and Zoom Workplace as alternatives to Webex Calling, often listing them along…
TrustRadius reviewers identify Zoom Phone and Zoom Workplace as alternatives to Webex Calling, often listing them alongside other unified communications platforms like Microsoft Teams and RingCentral Contact Center.
“RingCentral Contact Center, Zoom Phone and Microsoft Teams”
“Microsoft Teams, Google Meet, Zoom Workplace, Skype (discontinued), WhatsApp Business, Telegram and Discord”
Managed Service and Integrations
3 mentions▼According to reviews, a key benefit of Webex Calling is that it is a managed solution, with Cisco handling all maintena…
According to reviews, a key benefit of Webex Calling is that it is a managed solution, with Cisco handling all maintenance and security patches. Reviewers also report that it integrates seamlessly with other business tools, including video conferencing, contact center solutions, and Microsoft Azure.
“It works well as a collaboration solution on our laptop, integrates seamlessly with our Video Conferencing solution and our contact center solution.”
“Enterprises need not to worry about managing Webex Calling as all the maintenance and security patches will be applied by Cisco without customer intervention.”
“Integration with MS Azure is also encrypted through TLS secure handshake step.”
Performance and Feature Gaps
1 mention▼One reviewer expresses concerns about Webex Calling's performance, noting high PC resource usage. This same review sugg…
One reviewer expresses concerns about Webex Calling's performance, noting high PC resource usage. This same review suggests the platform is less safe than alternatives and lacks certain features, such as channels or an antivirus for file transfers.
“it uses all of the PC's resources, it's not really as safe as other platforms, it doesn't allow you to have channels, doesn't have an antivirus for when u transfer files...we're not quite there yet”
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