#1 most frequent
United States of America
70.6%348 installations of 493
What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Categories & Use Cases
Media
1 / 5
Top Performing Features
Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.6
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.9
Areas for Improvement
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
Team document sharing
Documents can be shared with other team members.
Category average: 8.5
Who Buys & Uses Webex Calling
#1 most frequent
Professional, Scientific, and Technical Services
18.1%89 installations of 493
“MS Teams Integration”
#2 most frequent
Information
14.4%71 installations of 493
“We use Webex Calling for collaboration between different teams internally and also for making calls to the outside world.”
#3 most frequent
Finance and Insurance
12.2%60 installations of 493
#2 most frequent
Canada
4.3%21 installations of 493
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
3.2%16 installations of 493
Pros
- Seamless integration with other Webex tools and third-party applications (e.g., Microsoft Teams, MS Azure)
- High call quality and reliable performance for clear and uninterrupted audio
- Robust security features, including end-to-end encryption and compliance
Cons
- Limited integration with certain directory services and specific third-party platforms like MS Teams
- User interface and settings area can be confusing or perceived as dated
- Setup and installation processes are sometimes complex and require specialized expertise
A great phone system.
Use Cases and Deployment Scope
Webex calling is a cloud-based phone system that replaces traditional phone systems by providing effective and reliable call management services. The software has provided us with services such as instant messaging, a call center, and an auto-dialer tool, all in a single system. Deployment of the software is straightforward, and its customization options are virtually unlimited. The product is also an easy-to-integrate call management solution suitable for businesses and organisations of all sizes.
Pros
- The software offers comprehensive reports and analytics, enabling us to optimize business support and growth strategies.
- Pricing of the software is very flexible and its UI is very direct no need for training.
- Webex Calling is a full-featured business phone system with a modern call center and personalized customer support services.
Cons
- Call quality is good, but it worsens in case of network variations. The software requires a stable network, which is expensive to maintain and operate.
- There are less functionalities in the mobile version of the software.
Return on Investment
- The software has enabled us to develop our own customizable call management solutions, which have saved us both time and resources.
- Webex Calling has enabled us to promote customer engagement by providing us with unlimited communication services across all touchpoints.
- Through use of Webex Calling we are able to manage calls from any device remotely.
Other Software Used
Sophos Email, Cisco Secure Firewall, UKG Ready
Professional teleconferencing.
Use Cases and Deployment Scope
We have deployed Webex calling for both client communication and indoor communication purposes. It blends quite well on both sides of the deployment. The call quality is excellent, and it adjusts automatically with the bandwidth of the broadband services that we currently use. No calldrops have been observed until now. The high-definition audio-video streaming is another reason for deploying this fantastic software.
Pros
- Client communication.
- On site telephony.
- Audio video wavelengths.
- Low call drops.
Cons
- Dashboard needs some improvements.
- Little outdated design.
Return on Investment
- I don't know as I was not involved in the purchase decision.
Other Software Used
Google Chat
Webex Calling is a Seamless Tool for Unified Communication
Use Cases and Deployment Scope
Webex Calling is our main communication tool with our team members as well as with our clients. It has seamless features like click-to-call option which makes it easier for our clients to reach our offices directly from the web page for any assistance. The mobile application also helps us make calls on the go without any issues. Since we introduced this tool we never miss any information.
Pros
- It has great integration capability especially with Webex suites which makes it more intuitive.
- It supports many languages which helps us interact with clients globally.
- Mobile application is on top notch.
Cons
- We experience few call drops and I feel this need to be addressed.
- Its easily affected by slow network which needs some attention to make it perfect.
Return on Investment
- It is very affordable.
- No extra cost for hardware purchases.
- Acts as an all-in-one tool through integration with other tools for unified communication which promotes high productivity.
Alternatives Considered
Microsoft Teams
Other Software Used
Microsoft Teams
A Reliable and Scalable Business Phone System
Use Cases and Deployment Scope
It has been an awesome platform that enhances our teams connectivity and productivity. It achieves this by ensuring smooth communication across all devices (both mobile and web). In addition, the fact that Webex Calling is a cloud based phone system ensures availability and scalability. In addition, thanks to effortless integration with Webex Meetings, all our communication needs are met.
Pros
- Webex Calling makes communication easy.
- It simplifies or rather boosts teams connectivity and thus promoting productivity.
- It works from any devices - no missing communications.
- Being a cloud phone system, it is always available and scaling is straightforward.
Cons
- Sometimes calls can drop for no reason.
- It has echo problems.
Return on Investment
- It makes internal communications easy.
- Supports our remote teams to communicate effectively with in house teams.
- It enhances collaboration
Other Software Used
Webex App, Business Email Security, Cisco Secure Endpoint
Happy with the Webex Calling services.
Use Cases and Deployment Scope
Webex Calling is cloud application for doing the international call with superior voice quality. It manages all the calls very efficiently. It has inbuilt lot of features or we can consider as complete package features like auto dailer for priority calls, instant chat or messaging for quick and smooth experience. It well designed and suited for every type of organisation. Well integrate with call management software without any problem.
Pros
- Dashboard has clear view for managing all the call services.
- Customised customer support platform.
- It is transparent and flexible and provider smooth experience.
Cons
- Mobile app calls getting dropped and facing background noise.
- Mobile app is also slugy needs to be optimized.
Return on Investment
- After integrate with other Webex solution it boost performance and productivity.
- Saves money as well as time in international calls.
Other Software Used
Webex Events (formerly Socio)
