Webex Calling Makes Hybrid Work Easy
April 15, 2025

Webex Calling Makes Hybrid Work Easy

Ishan Manchanda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

In our organization, we use Webex Calling as the core communication platform for voice calling, replacing our on premise PBX systems. We use it across multiple departments and locations to enable seamless internal and external communication via cloud based telephony. We can make and receive calls through desk phones, desktop applications and mobile devices, no matter where they are located.

Pros

  • Reliable call performance with high quality
  • Multi Device Experience
  • Integrated collaboration and calling with other Webex tools
  • Scalable across different locations

Cons

  • User Interface could be more modern
  • Occasional sync issues with devices
  • Whiteboarding export and sharing options could be more
  • Increased our team productivity
  • Great business continuity and reliability
  • Scalable growth without complexity

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

According to my experience where Webex Calling is well suited is for hybrid and remote work environments. Our team includes remote employees and hybrid workers across locations worldwide and Webex Calling works exceptionally well for us. The scenario where Webex Calling is less appropriate is where the team is very small or startups that just need basic calling without any advanced routing.

Webex Calling Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
9.7
Answering rules
10
Call recording
9
Call park
10
Call screening
10
Business SMS/External Messaging
9
Voicemail Transcription
10
9.5
Mobile app for iOS
10
Mobile app for Android
9
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.8
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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