A cutting edge tool for Collaboration
Updated March 13, 2025

A cutting edge tool for Collaboration

Leonardo Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We have been working with Webex Calling for about four years so far, it is a robust and flexible solution which was just what we were looking for. Having one single app to do meetings, messaging, and video/phone calls is incredible and everything is managed through the Control Hub Portal which gives us all the privileges needed to complete and configure everything in our Webex Calling environment, features such as Hunt groups, Auto Attendant, Call Pickup, IVR and so forth.

Pros

  • Features like Auto Attendant, Call Pickup, Hunt Pilot and voicemail
  • Having recording integrated with the Control Hub portal
  • Integration with MS Azure to import user base

Cons

  • More friendly API interaction interface would be nice
  • More calling PSTN provider options for Latam market
  • Control about the Webex App version deployed in the Org ID
  • Replacement of old ISR routers
  • We got rid of old physical IP phones
  • People can work anywhere

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Calling is a completely advanced solution for your Collaboration environment, it has all the integrations that we can imagine and also provides a huge security and compliance layer for your Org ID, there is no other solution like that in the market so far. Messaging, Meetings, Calls, and Surveys all in a single place with one button enablement is something else.

Webex Calling Feature Ratings

7.5
Hosted PBX
8
Directory of employee names
7
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Voicemail Transcription
8
8.0
Mobile app for iOS
8
Mobile app for Android
8
10.0
High quality audio
10
High quality video
10
9.7
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
10.0
Desktop sharing
10
10.0
Live chat
10
8.0
User authentication
8
Participant roles & permissions
8
8.0
Centralized communications management
8
Team messaging
8
Team document sharing
8
Call and meeting analytics
8

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