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Webex Calling

Score8.7 out of 10

408 Reviews and Ratings

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

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Categories & Use Cases

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Webex Calling Key Features

Learn about the best (and worst!) features Webex Calling has to offer, as determined by TrustRadius' reviewers.
Based on 408 ratings of Webex Calling's features
View all Webex Calling features

Top Performing Features

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.6

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.4

Areas for Improvement

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9.3

  • Call and meeting analytics

    Analytics and reporting are available about both calls and meetings.

    Category average: 8.3

  • Team document sharing

    Documents can be shared with other team members.

    Category average: 8.5

Who Buys & Uses Webex Calling

Webex Calling Reviews

What users are saying about Webex Calling.
View all Webex Calling reviews

Pros

  • Seamless integration with other Webex tools and third-party applications (e.g., Microsoft Teams, MS Azure)
  • High call quality and reliable performance for clear and uninterrupted audio
  • Robust security features, including end-to-end encryption and compliance

Cons

  • Limited integration with certain directory services and specific third-party platforms like MS Teams
  • User interface and settings area can be confusing or perceived as dated
  • Setup and installation processes are sometimes complex and require specialized expertise

Webex Calling is a Seamless Tool for Unified Communication

Incentivized
Marwa Bouhlel
IT Manager in Information Technology at ITGate (11-50 employees)

Use Cases and Deployment Scope

Webex Calling is our main communication tool with our team members as well as with our clients. It has seamless features like click-to-call option which makes it easier for our clients to reach our offices directly from the web page for any assistance. The mobile application also helps us make calls on the go without any issues. Since we introduced this tool we never miss any information.

Pros

  • It has great integration capability especially with Webex suites which makes it more intuitive.
  • It supports many languages which helps us interact with clients globally.
  • Mobile application is on top notch.

Cons

  • We experience few call drops and I feel this need to be addressed.
  • Its easily affected by slow network which needs some attention to make it perfect.

Return on Investment

  • It is very affordable.
  • No extra cost for hardware purchases.
  • Acts as an all-in-one tool through integration with other tools for unified communication which promotes high productivity.

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

A Reliable and Scalable Business Phone System

Denis Giordano
IT Assistant in Information Technology at Starcredit Srl (51-200 employees)

Use Cases and Deployment Scope

It has been an awesome platform that enhances our teams connectivity and productivity. It achieves this by ensuring smooth communication across all devices (both mobile and web). In addition, the fact that Webex Calling is a cloud based phone system ensures availability and scalability. In addition, thanks to effortless integration with Webex Meetings, all our communication needs are met.

Pros

  • Webex Calling makes communication easy.
  • It simplifies or rather boosts teams connectivity and thus promoting productivity.
  • It works from any devices - no missing communications.
  • Being a cloud phone system, it is always available and scaling is straightforward.

Cons

  • Sometimes calls can drop for no reason.
  • It has echo problems.

Return on Investment

  • It makes internal communications easy.
  • Supports our remote teams to communicate effectively with in house teams.
  • It enhances collaboration

Other Software Used

Webex App, Business Email Security, Cisco Secure Endpoint

Happy with the Webex Calling services.

Incentivized
Kanika RajpalView profile
Technical Architect in Finance and Accounting at EY (1001-5000 employees)

Use Cases and Deployment Scope

Webex Calling is cloud application for doing the international call with superior voice quality. It manages all the calls very efficiently. It has inbuilt lot of features or we can consider as complete package features like auto dailer for priority calls, instant chat or messaging for quick and smooth experience. It well designed and suited for every type of organisation. Well integrate with call management software without any problem.

Pros

  • Dashboard has clear view for managing all the call services.
  • Customised customer support platform.
  • It is transparent and flexible and provider smooth experience.

Cons

  • Mobile app calls getting dropped and facing background noise.
  • Mobile app is also slugy needs to be optimized.

Return on Investment

  • After integrate with other Webex solution it boost performance and productivity.
  • Saves money as well as time in international calls.

Other Software Used

Webex Events (formerly Socio)

Cloud Telephony Service with Cisco Webex Calling

Incentivized
Verified User
Employee in Engineering (1001-5000 employees)

Use Cases and Deployment Scope

Webex Calling is the telephony service in my organization, with more than 1500 extensions/end users. Now, [...] has the availability of mobility, hybrid work and flexibility in the telephony communications, while integrating with Webex Contact Center and in turn with the ITSM tool of our service desk and our CRM (SAP). Webex Calling it's great! We can also enjoy the latest innovations at zero cost, such as summarization and simultaneous translation.

Pros

  • Connection stability
  • Noise reduction and optimizing the speaker voice
  • Programmability and API's

Cons

  • Pricing
  • Analytics in Webex Control Hub
  • WxC Integration with Third-Party Phone Systems

Return on Investment

  • Reduce on-premises cost
  • Optimize the phone communication
  • Add complementary services to the telephony service

Alternatives Considered

Webex Contact Center, Webex Meetings, Cisco Room Series, Avaya IP Office and Microsoft Teams

Other Software Used

Microsoft Teams, Google Meet, WhatsApp Business

Usability

A great phone system.

Incentivized
Ksikorzak Kondratiuk
Human Resources Assistant in Human Resources at S4GA (11-50 employees)

Use Cases and Deployment Scope

Webex calling is a cloud-based phone system that replaces traditional phone systems by providing effective and reliable call management services. The software has provided us with services such as instant messaging, a call center, and an auto-dialer tool, all in a single system. Deployment of the software is straightforward, and its customization options are virtually unlimited. The product is also an easy-to-integrate call management solution suitable for businesses and organisations of all sizes.

Pros

  • The software offers comprehensive reports and analytics, enabling us to optimize business support and growth strategies.
  • Pricing of the software is very flexible and its UI is very direct no need for training.
  • Webex Calling is a full-featured business phone system with a modern call center and personalized customer support services.

Cons

  • Call quality is good, but it worsens in case of network variations. The software requires a stable network, which is expensive to maintain and operate.
  • There are less functionalities in the mobile version of the software.

Return on Investment

  • The software has enabled us to develop our own customizable call management solutions, which have saved us both time and resources.
  • Webex Calling has enabled us to promote customer engagement by providing us with unlimited communication services across all touchpoints.
  • Through use of Webex Calling we are able to manage calls from any device remotely.

Other Software Used

Sophos Email, Cisco Secure Firewall, UKG Ready

Webex Calling Alternatives

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