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SAP Commerce Cloud

Score7.9 out of 10

184 Reviews and Ratings

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Categories & Use Cases

Media

the Product Cockpit for managing catalogs, categories and product content
Order Management Capabilities including sourcing and allocation rules
commerce sites on two different mobile devices
a landing page from an e-commerce site
a web page with product categories and search results from an e-commerce site
headless commerce storefronts

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Key Features

Learn about the best (and worst!) features SAP Commerce Cloud has to offer, as determined by TrustRadius' reviewers.
Based on 184 ratings of SAP Commerce Cloud's features
View all features

Top Performing Features

  • Branding

    Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

    Category average: 7.7

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.7

  • Visual customization

    Users can customize the look & feel of the storefront; storefront is visually attractive.

    Category average: 7.8

Areas for Improvement

  • Personalized recommendations

    Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

    Category average: 7

  • SEO

    The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

    Category average: 7.6

  • eCommerce security

    Security measures are in place to prevent a breach of sensitive payment information.

    Category average: 8.2

Reviews

What users are saying about SAP Commerce Cloud.
View all reviews

The best Commerce Cloud review

Incentivized
Verified User
Manager in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

We leverage SAP Commerce Cloud to support our Digital online web experiences and commerce self-services. Which is critical for our customer base.

Pros

  • Business functionality and solutions to enable complex customer transactions
  • OOTB functionality to avoid over customization
  • Integrations and standards

Cons

  • Not yet Composable
  • Search Engine and Product Information Management

Return on Investment

  • Supporting the scale of our businesses has produced great ROI and customer experience

Usability

Get set GO make your business online

Incentivized
Pranay Patra
Senior Quality Assurance Engineer in Engineering at Dicks Sporting Goods (201-500 employees employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is the one stop solution for taking the business online very quickly. No need to built it from scratch , just modify according to the business process and you are ready to go. The analytics is awesome where we can get the customer interest as well as the behavior where we can see the how customers are interacting with the cart, the Wishlist. Also targeted notification and user specific notifications can also be sent to attract more traffic and more engagement.

Pros

  • Enhanced analytics for understanding user engagement
  • ready to go system with 0 downtime
  • targeted notification as well as user specific notification for more engagement

Cons

  • costly system
  • complicated system for creating master data, migrating master data
  • the learning curve is so low for the complicated system when it's about backend

Return on Investment

  • Ready to go, so that less time in SDLC cycle
  • well integrated to legacy systems and SAP ecosystems
  • Single source truth of master data, in S/4 HANA server where accessing single source data makes the analytical data more specific and accurate

Usability

Other Software Used

IntelliJ IDEA

SAP Commerce Cloud

Incentivized
Adrian Samaniego
IT Director in Information Technology at Van Marcke Trade Supply (51-200 employees employees)

Use Cases and Deployment Scope

We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC

Pros

  • Building out Classifications
  • Mass changes to our facets
  • Easily see the images tied to the products

Cons

  • The interface can be a little snappier
  • More versatility in the Solr index
  • Cleaner hierarchy to the classification

Return on Investment

  • It made it easier to know what each of our stores have in stock
  • Realtime pricing for our customers
  • Ease of recognizing products for our customers

Usability

SAP Commerce Cloud drives easier operation

Incentivized
PRANAY PATRAView profile
SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

Pros

  • it has comprehensive features like product information management, customer segregation, order management and reporting.
  • It can have all the data at one place even if business is operating from online e-commerce store or from retail store.
  • We all know about the innovation, the optimized system , the security and the easiness of integrating any sap product to sap ecosystem.

Cons

  • The advantage is also a room, like we really need sap eco-system for better output. Standalone running SAP product is very hard
  • Obviously costly
  • maintenance and the customization is really tedious job

Return on Investment

  • omnichannel for mobile, web , retail stores solution at one place drives ROI for business to manage it properly
  • advanced integrated analytics for each customer to understand individual customer to show personalized product recomendations
  • operational efficiency by integrating to sap ecosystem helps in scalability.

Usability

A solid eCommerce Solution for B2B online presence

Incentivized
Verified User
Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Commerce Cloud for our B2B customer portal. Customers can register on the portal, browse through the product catalog, place an order utilizing their special priceing (in any) and payment conditions. The product catalog includes a variety of over 100K products.

The portal offers standard online shop features, like adding new address, creating purchase lists, reordering of previous carts, and initiate returns. In addition to order placing, customers can track the status of their order, download documents like invoices, quotations and technical datasheets.

Pros

  • Quartely Updates with some new features
  • Customer Support
  • Reliable Cloud infrastructure
  • Easy connection to other SAP Solutions through CPI

Cons

  • Product Catalog very old, hasnt been improved in last couple years
  • SmartEdit (the conent editor manager) lacks a lot of basic features

Return on Investment

  • Use of one license for 5 stores in different regios/countries
  • customisazion of regional shops

Usability

Alternatives Considered

Oracle Cloud Platform, Adobe Commerce and commercetools

Other Software Used

Adcore Marketing Cloud, SAP S/4HANA Cloud, SAP Sales Cloud

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