#1 most frequent
United States of America
40.4%302 installations of 748
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Categories & Use Cases
Media
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Screenshot of the Product Cockpit for managing catalogs, categories and product content
Top Performing Features
Branding
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
Category average: 7.8
Shipping
Includes tools or integrations for order fulfillment of physical products.
Category average: 7.8
Visual customization
Users can customize the look & feel of the storefront; storefront is visually attractive.
Category average: 7.9
Areas for Improvement
SEO
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.7
Personalized recommendations
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
Category average: 7
eCommerce security
Security measures are in place to prevent a breach of sensitive payment information.
Category average: 8.3
Who Buys & Uses SAP Commerce Cloud
#2 most frequent
Germany
12.7%95 installations of 748
#3 most frequent
India
7.6%57 installations of 748
Pros
- Comprehensive e-commerce features for product, customer, and order management
- Robust data management and seamless integration with ERP systems
- Scalability to support complex B2B and B2B2C business models
Cons
- High resource intensity impacting performance, especially with complex promotions
- Significant cost and pricing concerns for the solution
- Complex and time-consuming customization and integration processes
Get set GO make your business online
Use Cases and Deployment Scope
SAP Commerce Cloud is the one stop solution for taking the business online very quickly. No need to built it from scratch , just modify according to the business process and you are ready to go. The analytics is awesome where we can get the customer interest as well as the behavior where we can see the how customers are interacting with the cart, the Wishlist. Also targeted notification and user specific notifications can also be sent to attract more traffic and more engagement.
Pros
- Enhanced analytics for understanding user engagement
- ready to go system with 0 downtime
- targeted notification as well as user specific notification for more engagement
Cons
- costly system
- complicated system for creating master data, migrating master data
- the learning curve is so low for the complicated system when it's about backend
Return on Investment
- Ready to go, so that less time in SDLC cycle
- well integrated to legacy systems and SAP ecosystems
- Single source truth of master data, in S/4 HANA server where accessing single source data makes the analytical data more specific and accurate
Usability
Other Software Used
IntelliJ IDEA
A solid eCommerce Solution for B2B online presence
Use Cases and Deployment Scope
We use SAP Commerce Cloud for our B2B customer portal. Customers can register on the portal, browse through the product catalog, place an order utilizing their special priceing (in any) and payment conditions. The product catalog includes a variety of over 100K products.
The portal offers standard online shop features, like adding new address, creating purchase lists, reordering of previous carts, and initiate returns. In addition to order placing, customers can track the status of their order, download documents like invoices, quotations and technical datasheets.
The portal offers standard online shop features, like adding new address, creating purchase lists, reordering of previous carts, and initiate returns. In addition to order placing, customers can track the status of their order, download documents like invoices, quotations and technical datasheets.
Pros
- Quartely Updates with some new features
- Customer Support
- Reliable Cloud infrastructure
- Easy connection to other SAP Solutions through CPI
Cons
- Product Catalog very old, hasnt been improved in last couple years
- SmartEdit (the conent editor manager) lacks a lot of basic features
Return on Investment
- Use of one license for 5 stores in different regios/countries
- customisazion of regional shops
Usability
Alternatives Considered
Oracle Cloud Platform, Adobe Commerce and commercetools
Other Software Used
Adcore Marketing Cloud, SAP S/4HANA Cloud, SAP Sales Cloud
The best Commerce Cloud review
Use Cases and Deployment Scope
We leverage SAP Commerce Cloud to support our Digital online web experiences and commerce self-services. Which is critical for our customer base.
Pros
- Business functionality and solutions to enable complex customer transactions
- OOTB functionality to avoid over customization
- Integrations and standards
Cons
- Not yet Composable
- Search Engine and Product Information Management
Return on Investment
- Supporting the scale of our businesses has produced great ROI and customer experience
Usability
SAP Commerce - A front end with no limits
Use Cases and Deployment Scope
We use SAP Commerce as our main B2B and B2C digital commerce initiative. It's scalable with omnichannel and helps our target users display products with ease, across different geographies and business units. The business problem that Commerce cloud helps to eradicate was on a single source of truth for managing product information catalog, SAP PCM (product content management) helped to improve and centralize one source of truth with regard to different products, and hence increasing search, etc in accuracy. Slow time to go to market - This issue was mainly during the launch of a new set of products and services, with the rollout of promotional localized storefronts, which helped to shorten the cycle, making storefronts faster, quicker, and seamless with headless architecture. Disconnected experiences- It was difficult to provide a unified expertise with different channels (web, mobile portals). SAP Commerce Cloud helped to unify the channel management with consistent data, pricing, and product catalog management. Integration with SAP S/4 HANA with having the same source of truth helping it to idealize the flow of data and help on end to end order to cash flow with order fulfillment and billing and invoice generation integration and feeding back the information of the fulfilment back to commerce cloud with accurate status on order and helped commerce user track their end to end B2B & B2C deliveries.
Pros
- Catalog and pricing management
- Single source of data
- Approval and workflows
- product & catalog managment
- omni channel experience
Cons
- easing the customization process
- slowness in back office operations
- LImited reporting
- less down the complexity
- High cost of ownership
- missing AI/ML features on Out of the box functionality
Return on Investment
- positive impact- revenue grow through different channels
- positive impact- faster time to market
- postive impact- operational quickness & cost saving
- negative impact- less AI/ML capable on Out of the box
- negative impact- more complex solution and heaviness at backend
Usability
Alternatives Considered
Salesforce Commerce Cloud, Shopify, Adobe Commerce and HCL Commerce Cloud
Other Software Used
SAP Sales Cloud, SAP Service Cloud, SAP Emarsys, SAP S/4HANA Cloud
SAP Commerce Cloud
Use Cases and Deployment Scope
We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC
Pros
- Building out Classifications
- Mass changes to our facets
- Easily see the images tied to the products
Cons
- The interface can be a little snappier
- More versatility in the Solr index
- Cleaner hierarchy to the classification
Return on Investment
- It made it easier to know what each of our stores have in stock
- Realtime pricing for our customers
- Ease of recognizing products for our customers
