Adobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing…
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SAP Commerce Cloud
Score 7.8 out of 10
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SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Pricing
Adobe Commerce
SAP Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe Commerce
SAP Commerce Cloud
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Must contact sales team for pricing.
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More Pricing Information
Community Pulse
Adobe Commerce
SAP Commerce Cloud
Features
Adobe Commerce
SAP Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Adobe Commerce
7.7
Ratings
2% below category average
SAP Commerce Cloud
7.8
Ratings
0% below category average
Product catalog & listings
8.30 Ratings
8.20 Ratings
Product management
9.00 Ratings
7.80 Ratings
Bulk product upload
8.70 Ratings
7.50 Ratings
Branding
6.10 Ratings
8.40 Ratings
Mobile storefront
5.30 Ratings
7.30 Ratings
Product variations
7.10 Ratings
7.60 Ratings
Website integration
9.10 Ratings
7.70 Ratings
Visual customization
9.00 Ratings
8.30 Ratings
CMS
6.10 Ratings
7.60 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Adobe Commerce
6.2
Ratings
21% below category average
SAP Commerce Cloud
8.1
Ratings
5% above category average
Abandoned cart recovery
5.30 Ratings
8.00 Ratings
Checkout user experience
7.10 Ratings
8.20 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Adobe Commerce
6.4
Ratings
26% below category average
SAP Commerce Cloud
6.8
Ratings
20% below category average
eCommerce security
6.40 Ratings
6.80 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Adobe Commerce
7.4
Ratings
4% below category average
SAP Commerce Cloud
7.3
Ratings
5% below category average
Promotions & discounts
7.40 Ratings
7.50 Ratings
Personalized recommendations
8.10 Ratings
7.10 Ratings
SEO
6.60 Ratings
7.20 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
We need to do a lot of quotes, and sometimes customers call and want to pay. Adobe Commerce (Magento) did not let you keep saved quotes, so you had to put people on hold whilst you started making the order from scratch rather than just taking payment, which was very annoying.
For a straight forward B2B shop with a simple frontend the whole SAP Commerce Suite is pretty robust yet fairly expensive. It is still not a true and full blown headless solution so if your enterprise is on a MACH strategy then this product would not be the foundation for it. If a company wants to build rich CX frontend experiences, then Spartacus is probably not the best and a custom frontend would be recommended, in that case you compromise on the advantages of a full blown solution from one vendor
Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to Payment or ERP systems. Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
As an experienced user of Adobe Commerce platform, i found the platform complex for beginners yet very flexible to customize as per the client requirements be it a integration with third party system, implementing any payment gateway, managing multiple stores or customising the Adobe Commerce default functionalities, we did not experience issue with it.
Besides SmartEdit and Product Catalog, the rest of the application is very good. Including the customer support in case of a need. There are 3rd party offerings for a better content management or Product Management but these not only require additional expensive licensing, they also bring additional development efforts and dependencies to external companies
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
Open source nature of Magento was a key consideration, particularly when launching in new markets. Cost is another key factor here and the GMV model is an important enabler for us as we continue to grow. Adobe Commerce is highly extensible and advanced customization and flexibility built in meaning that we can shape the product into exactly what we require.
We selected SAP Commerce Cloud over Spryker because SAP Commerce Cloud offers more robust and comprehensive capabilities that align with our business needs.We already had a team who was skilled in hybris (old SAP Commerce) and experience with hybris in the past was good
Its easy to update my catalog and inventory. I have added more SKUs and expanded to international shipping. My items resonate to worldwide markets and I now have the opportunity to sell to them. SAP Commerce Cloud should allow me to scale the company and really touch worldwide. I may also add other products to the portfolio.
When we first went LIVE with Adobe Commerce our SEO / Organic traffic plummeted and so did our conversion so our initial take of Adobe Commerce wasn't great. This was partly to do with business decisions but also to do with out of box functionality not being as expected.
Fast forward and we basically did a redesign on the platform and partnered with a fantastic SEO partner and improved results and now are doing extremely well on the Magento platform. Much improved!
Order value has increased, sales volume has increased, and IT costs have been greatly decreased.
Infrastructure costs are decreased since human work is eliminated, saving time and energy; order values are also raised as a result of smooth and effective storefront administration.
