SAP Commerce Cloud Professional, Scientific, and Technical Services Reviews & Insights

We use SAP Commerce as our main B2B and B2C digital commerce initiative. It's scalable with omnichannel and helps our target users display products with ease, across different geographies and business units. The business problem that Commerce cloud helps to eradicate was on a single source of truth for managing product information catalog, SAP PCM (product content management) helped to improve and centralize one source of truth with regard to different products, and hence increasing search, etc in accuracy. Slow time to go to market - This issue was mainly during the launch of a new set of products and services, with the rollout of promotional localized storefronts, which helped to shorten the cycle, making storefronts faster, quicker, and seamless with headless architecture. Disconnected experiences- It was difficult to provide a unified expertise with different channels (web, mobile portals). SAP Commerce Cloud helped to unify the channel management with consistent data, pricing, and product catalog management. Integration with SAP S/4 HANA with having the same source of truth helping it to idealize the flow of data and help on end to end order to cash flow with order fulfillment and billing and invoice generation integration and feeding back the information of the fulfilment back to commerce cloud with accurate status on order and helped commerce user track their end to end B2B & B2C deliveries.

well suited in handling complex B2B sales scenarios with SAP S/4 Integration less suited in handling mid size organization and managing aglie work environment with API only & microservices, Merchandising with real-time personalization

We run our B2B E-Commerce platform on SAP Commerce Cloud (CCV2). Business employees are our customers and they log into our Storefront which is built out of Composable Storefront and transact. SAP Commerce Cloud forms the core of our services as it is the only platform that we expose to our customers.

SAP Commerce Cloud is well suited for enterprises that need a scalable e-comm website up and running quickly. It scales well to multiple geo locations and launching multiple store sites is a breeze.

SAP Commerce Cloud struggles when the traffic is high. The platform hardware resource utilization is high, especially memory. So it may not be ideal for a very large e-comm site without spinning up large number of API nodes.

SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

1. Multiple store over ecommerce platform or retail across various location can be managed in one place.
2. Managing inventory and tracking is much easier f we have everything in one place.
3. Managing order in one place across all the stores in one place gives better analytics and visibility for business to understand customer as well.

I use SAP Commerce Cloud for medicine ordering by customers. No specific problems.

I give SAP Commerce Cloud a nine out of ten for their customer service (product ordering)

We use SAP Commerce Cloud for all centralised data management in our organisation. We get to know in a timely manner about our regulatory changes and management of complex supply chains. The real time data processing is super helpful too!

SAP Commerce Cloud is suitable for B2B large complex operations for maintaining processes and streamlining the customer success. It offers scalability and very high reliability. It is not appropriate when an org is looking to shift from a legacy software as migrations are not proper and add up significant work.

Mainly as an e-commerce solution: product content management, order management, catalog management, management of marketing campaigns/discounts. In our case we are using it to B2B e-commerce management. Especially useful for managing stocks and variety of products. On top of that we are using it extensively for marketing campaigns management and analytics.

Really well suitable for big enterprises and for multi-chanel retailers - there are more than enough features necessary to manage extensive product catalogs and high transaction volumes. Moreover, if you have an extensive catalog of products and digital channels like including web, mobile, social media - it's a good choice. Also consider integration and hiring professionals to make the best out of the tool.
Not appropriate for small business or e-commerce business with very limited needs (only sell, send).

We are a GCP Reseller company. We use SAP for managing our customers, and it creates a smooth journey for our customers. It has loads of pre-loaded features, including automated payment solutions, delivery and order processing, and promotions. One of the major defining factors of SAP is its integration with other products. It can be easily configured with GCP Billing.

It is a great ERP Solution. It automatically generates invoices for our multiple customers which is one of the best use cases.

We use a highly customized version of the CC. It is the core system of our e-commerce platform and basically functions as a backend for our B2C webshop, being the central hub for all products-, users- (both internal & external), and order-data management. We use a separate front end for our B2C customers.

Well suited if you want an all-in-one solution for setting up a simple webshop. Less suitable if you plan to perform major customization.

I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.

SAP Commerce Cloud is an excellent choice for eCommerce for companies and organizations that already have SAP as their back office ERP order management, fulfillment and financial system.

The solution designed was powered by SAP Cx suite of applications and led to a complete front office transformation through – SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design and backed by SAP S4/HANA to implement the desired digital transformation. The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers & sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the company engages with its customers and dealers. The first Spartacus implementation in India and first in construction equipment industry. Helped in automating the manual processes and reducing the overall turn around time. Post implementation there has been a significant increase in the number of customer registrations. First mover advantage in construction equipment industry with single platform for all requirements Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.

In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable.
In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching.
B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.