Item: NinjaOne
Rating: 10
Author: Lee Summerville

Overall Satisfaction with NinjaOne

Use Cases and Deployment Scope

As an service desk member for an MSP, NinjaOne is the primary remote monitoring and connection software we use for client's endpoints and servers. The wide variety of features from remote connection to patching control groups, scheduled tasks, and backend CLI access enables me to efficiently manage hundreds of endpoints on different networks and organisations.

Pros and Cons

Pros

Remote screen sharing/control
Patch automation and control groups
Automated task scheduling that includes scripts with parameters
Endpoint resource monitoring

Cons

Event log display for endpoint events is often lean or not filterable
Connection errors with no error code/reason given
Easier cancellation of queued events such as scheduled reboots

Return on Investment

Increased efficiency in asset management for clients
Reduced time to resolution through increase ease of use and functionality of the agent
Reduced issue reporting through informative alerts which provide proactive monitoring of devices and initiate issue investigations earlier

Alternatives Considered

ConnectWise Automate

NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The functionality of NinjaOne is also superior, from it's organisation of endpoints with an overarching organisation breaking down into locations, and the automation capabilities of NinjaOne.

Key Insights

Do you think NinjaOne delivers good value for the price?

Not sure

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NinjaOne go as expected?

I wasn't involved with the implementation phase

Would you buy NinjaOne again?

Yes

Other Software Used

ConnectWise PSA

Likelihood to Recommend

One of our clients has multiple locations across the country, with a variety of user counts, needs, and internet connection types. Ninja One enables us to easily connect remotely to any endpoint to assist a user, maintain automatic updates of applications via patch management, and schedule reboots for endpoints where the user forgets to regularly reboot (often the cause of reported slowness).

An improvement for NinjaOne would be agents/better functionality for Android/Apple tablets, as we are finding that clients are implementing mobility solutions which we can only support by phone call.

NinjaOne Feature Ratings

Comments

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NinjaOne is the number one RMM

Modules Used