An Ode to NinjaOne
September 27, 2024
An Ode to NinjaOne
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Endpoint Management
- Patch Management
- Remote Access
Overall Satisfaction with NinjaOne
We utilize Ninja as an RMM - Endpoint Management, Patch Management, Remote Access, and Software Deployment. This tool allows us to run scripts against various endpoints, deploy antivirus and other various software against our entire scope, ensure that Windows and 3rd party patching are up to date, and login and resolve issues as needed. NinjaOne has empowered our IT team with the tools needed to maintain a secure, efficient, and reliable IT environment.
Pros
- Patch Management
- Script Deployment
- API Access
- Endpoint Management
Cons
- Backups
- Script Management
- More Granular User Permissions
- Less time spent on maintenance
- Increase awareness of failed patching
NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those requests into the roadmap to be developed.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NinjaOne go as expected?
I wasn't involved with the implementation phase
Would you buy NinjaOne again?
Yes
Comments
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