We started using Lead Forensics at the start of the year, initially to help support lead qualification and generating more enquiries from opportunities at the top of the funnel. The process has worked smoothly on the whole and we found the best value from coordinating with more products and services they offer, such as the prospecting service, integration with our CRM and the chat function.
Pros
Dedicated support team
Efficient product
Data and reporting
Cons
Feature requests in prospecting portal
Client view of product roadmap
Client day to day engagement
Likelihood to Recommend
Lead Forensics suits a business well where there is a dedicated sales and marketing team to maximise the opportunities generated. For busy SMEs you might find more leads are generated than you can handle easily, although that's a good problem to have! We have found response time to opportunities to be really important.
