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SAP Commerce Cloud

Score7.9 out of 10

184 Reviews and Ratings

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Categories & Use Cases

Media

Screenshot of the Product Cockpit for managing catalogs, categories and product content
Screenshot of Order Management Capabilities including sourcing and allocation rules
Screenshot of commerce sites on two different mobile devices
Screenshot of a landing page from an e-commerce site
Screenshot of a web page with product categories and search results from an e-commerce site
Screenshot of headless commerce storefronts

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Screenshot of the Product Cockpit for managing catalogs, categories and product content

Key Features

Learn about the best (and worst!) features SAP Commerce Cloud has to offer, as determined by TrustRadius' reviewers.
Based on 184 ratings of SAP Commerce Cloud's features
View all features

Top Performing Features

  • Branding

    Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

    Category average: 7.7

  • Visual customization

    Users can customize the look & feel of the storefront; storefront is visually attractive.

    Category average: 7.8

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.8

Areas for Improvement

  • SEO

    The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

    Category average: 7.7

  • Personalized recommendations

    Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

    Category average: 7

  • eCommerce security

    Security measures are in place to prevent a breach of sensitive payment information.

    Category average: 8.2

Most Frequent Users

Top 3 industries using SAP Commerce Cloud
Based on HG Insights installation data
View all Reviews
#1 most frequent

Manufacturing

30.0%

226 installations of 754

#2 most frequent

Professional, Scientific, and Technical Services

24.3%

183 installations of 754

#3 most frequent

Retail Trade

11.1%

84 installations of 754

Reviews

What users are saying about SAP Commerce Cloud.
View all reviews

Get set GO make your business online

Incentivized
Pranay Patra
Senior Quality Assurance Engineer in Engineering at Dicks Sporting Goods (201-500 employees employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is the one stop solution for taking the business online very quickly. No need to built it from scratch , just modify according to the business process and you are ready to go. The analytics is awesome where we can get the customer interest as well as the behavior where we can see the how customers are interacting with the cart, the Wishlist. Also targeted notification and user specific notifications can also be sent to attract more traffic and more engagement.

Pros

  • Enhanced analytics for understanding user engagement
  • ready to go system with 0 downtime
  • targeted notification as well as user specific notification for more engagement

Cons

  • costly system
  • complicated system for creating master data, migrating master data
  • the learning curve is so low for the complicated system when it's about backend

Return on Investment

  • Ready to go, so that less time in SDLC cycle
  • well integrated to legacy systems and SAP ecosystems
  • Single source truth of master data, in S/4 HANA server where accessing single source data makes the analytical data more specific and accurate

Usability

Other Software Used

IntelliJ IDEA

A solid eCommerce Solution for B2B online presence

Incentivized
Verified User
Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Commerce Cloud for our B2B customer portal. Customers can register on the portal, browse through the product catalog, place an order utilizing their special priceing (in any) and payment conditions. The product catalog includes a variety of over 100K products.
The portal offers standard online shop features, like adding new address, creating purchase lists, reordering of previous carts, and initiate returns. In addition to order placing, customers can track the status of their order, download documents like invoices, quotations and technical datasheets.

Pros

  • Quartely Updates with some new features
  • Customer Support
  • Reliable Cloud infrastructure
  • Easy connection to other SAP Solutions through CPI

Cons

  • Product Catalog very old, hasnt been improved in last couple years
  • SmartEdit (the conent editor manager) lacks a lot of basic features

Return on Investment

  • Use of one license for 5 stores in different regios/countries
  • customisazion of regional shops

Usability

Alternatives Considered

Oracle Cloud Platform, Adobe Commerce and commercetools

Other Software Used

Adcore Marketing Cloud, SAP S/4HANA Cloud, SAP Sales Cloud

The best Commerce Cloud review

Incentivized
Verified User
Manager in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

We leverage SAP Commerce Cloud to support our Digital online web experiences and commerce self-services. Which is critical for our customer base.

Pros

  • Business functionality and solutions to enable complex customer transactions
  • OOTB functionality to avoid over customization
  • Integrations and standards

Cons

  • Not yet Composable
  • Search Engine and Product Information Management

Return on Investment

  • Supporting the scale of our businesses has produced great ROI and customer experience

Usability

SAP Commerce - A front end with no limits

Incentivized
Verified User
Program Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use SAP Commerce as our main B2B and B2C digital commerce initiative. It's scalable with omnichannel and helps our target users display products with ease, across different geographies and business units. The business problem that Commerce cloud helps to eradicate was on a single source of truth for managing product information catalog, SAP PCM (product content management) helped to improve and centralize one source of truth with regard to different products, and hence increasing search, etc in accuracy. Slow time to go to market - This issue was mainly during the launch of a new set of products and services, with the rollout of promotional localized storefronts, which helped to shorten the cycle, making storefronts faster, quicker, and seamless with headless architecture. Disconnected experiences- It was difficult to provide a unified expertise with different channels (web, mobile portals). SAP Commerce Cloud helped to unify the channel management with consistent data, pricing, and product catalog management. Integration with SAP S/4 HANA with having the same source of truth helping it to idealize the flow of data and help on end to end order to cash flow with order fulfillment and billing and invoice generation integration and feeding back the information of the fulfilment back to commerce cloud with accurate status on order and helped commerce user track their end to end B2B & B2C deliveries.

Pros

  • Catalog and pricing management
  • Single source of data
  • Approval and workflows
  • product & catalog managment
  • omni channel experience

Cons

  • easing the customization process
  • slowness in back office operations
  • LImited reporting
  • less down the complexity
  • High cost of ownership
  • missing AI/ML features on Out of the box functionality

Return on Investment

  • positive impact- revenue grow through different channels
  • positive impact- faster time to market
  • postive impact- operational quickness & cost saving
  • negative impact- less AI/ML capable on Out of the box
  • negative impact- more complex solution and heaviness at backend

Usability

Alternatives Considered

Salesforce Commerce Cloud, Shopify, Adobe Commerce and HCL Commerce Cloud

Other Software Used

SAP Sales Cloud, SAP Service Cloud, SAP Emarsys, SAP S/4HANA Cloud

SAP Commerce Cloud

Incentivized
Adrian Samaniego
IT Director in Information Technology at Van Marcke Trade Supply (51-200 employees employees)

Use Cases and Deployment Scope

We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC

Pros

  • Building out Classifications
  • Mass changes to our facets
  • Easily see the images tied to the products

Cons

  • The interface can be a little snappier
  • More versatility in the Solr index
  • Cleaner hierarchy to the classification

Return on Investment

  • It made it easier to know what each of our stores have in stock
  • Realtime pricing for our customers
  • Ease of recognizing products for our customers

Usability

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