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Bigin by Zoho CRM

Score8.7 out of 10

180 Reviews and Ratings

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

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Bigin by Zoho CRM
Bigin by Zoho CRM
Bigin by Zoho CRM
Bigin by Zoho CRM

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Top Performing Features

  • Pipeline visualization

    Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

    Category average: 7.5

  • Single sign-on capability

    The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

    Category average: 8.2

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

Areas for Improvement

  • Customizable reports

    Users can create reports and dashboards unique to their needs.

    Category average: 7.6

  • Email marketing

    This involves the ability to send mass email to groups of people based on particular qualifications.

    Category average: 7

  • Contract management

    Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

    Category average: 7.8

Pros

  • Customizable sales pipeline visualization
  • Intuitive interface for rapid user adoption
  • Workflow automation for repetitive sales tasks

Cons

  • Limited third-party integration options (e.g., WhatsApp, Google Calendar)
  • Basic reporting and dashboard customization
  • Lack of advanced analytical reporting features

Using Bigin for B2B sales to Farmers

Use Cases and Deployment Scope

Bigin has been so easy for us to set up and immediately start using as our CRM. We were able to easily import our exisitng contacts from the various different places where our records were stored, and combine them in one place with details like tags and effective categorisation to keep them organised.
We were able to follow up effectively with some existing leads, and have already started to move deals down our pipeline.

I cannot recommend Bigin highly enough - it is an ideal mix of customisability and ease of use.

Pros

  • Segmentation
  • Customisation
  • User Friendly

Cons

  • Email template structure
  • Form field customisation
  • Team collaboration

Return on Investment

  • Leads follow up - POSITIVE
  • Customer contact - POSITIVE
  • Pipeline Organisation - POSITIVE

Usability

a true game changer newbie

Use Cases and Deployment Scope

i use Bigin by Zoho CRM with all my other tools on zoho, which are books, desk, sign and forms!! it has been a game changer, the prices are decent and tons of features

Pros

  • contacts
  • crms
  • very easy to use and learn

Cons

  • more options with popular softwares that others offer
  • their customer based in the usa should be proper english speaking angents
  • technicians need to be more familiar with the products they offer

Return on Investment

  • customer orginasation

Usability

Alternatives Considered

Zoho Desk, Zoho Books and Zoho Inventory

Other Software Used

HubSpot CRM

Best Free CRM Out There

Use Cases and Deployment Scope

As the salesperson for a small, service-based business, I love that Bigin offers a free version with most of the features I need to have--contacts and companies, sure, but also pipelines, forms, and activities. I can schedule needed follow up, which is huge to stay on track so no leads fall through the cracks.

Pros

  • able to schedule activities and follow ups
  • contact and company layout makes intuitive sense
  • calendar replaces other free versions for scheduling meetings

Cons

  • needs more follow up and reminder automations in free version

Return on Investment

  • much easier to manage lead follow up
  • easier to share info between remote employees

Usability

Good choice

Use Cases and Deployment Scope

We upgraded from another CRM and we found it worthy.
Bigin is more detailed and offers more user support.

Pros

  • Good pipelinign
  • Detailed
  • Mobile app

Cons

  • More user friendly interface
  • Simpler management of data
  • Faster response

Return on Investment

  • Better customer tracking (almost zero missing lead out of 1000+)
  • Relatively good price
  • Longer migration period than our plan (2+months)

Usability

Other Software Used

NetHunt CRM

Best CRM for Startup.

Use Cases and Deployment Scope

I recently adopted Bigin CRM for my telecalling team and found it to be very user-friendly and easy to track customer status. Here we have lot of business template which makes easy to use the CRM instantly as soon as you login. Bigin also gives the track of customer interaction in the dashboard which helps us to plan business targets for the month as well helps to maintain the inventory according to it. For startup bigin would be perfect choice for your team.

Pros

  • Ready use template according to the business profile.
  • Mobile app makes calling easy.
  • Instant mail or message can be sent.

Cons

  • Bigin should given us to create individual team and campaign.
  • Bigin should give us track on our tele caller productivity, no of calls made.

Return on Investment

  • It's quite useful for small business.
  • Cost or price should be more affordable.

Usability

Other Software Used

NeoDove