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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bigin by Zoho CRM

    Score8.7 out of 10
    N/ABigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

    $9

    per month per user

    HubSpot CRM

    Score8.3 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Pricing
    Bigin by Zoho CRMHubSpot CRM
    Editions & Modules
    Express
    $9.00
    per month per user
    Premier
    $15.00
    per month
    Bigin 360
    $21
    per month per user
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Offerings
    Pricing Offerings
    Bigin by Zoho CRMHubSpot CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Bigin by Zoho CRMHubSpot CRM
    Considered Both Products
    Zoho
    Chose Bigin by Zoho CRM
    It is very simple. HubSpot CRM didn't have pipeline and didn't have a cool interface. Zoho CRM was cumbersome with too many data to enter.
    Incentivized
    Chose Bigin by Zoho CRM
    Bigin is by far more cheaper than HubSpot CRM and less complicated to use. On the other side Odoo software is cheaper but too complicated to launch as it required extra build up and customization to suite local context.

    Bigin is super good for small businesses as it is well …
    Incentivized
    Chose Bigin by Zoho CRM
    Because it is more intuitive, we chose Bigin by Zoho CRM

    Por ser mais intuitivo, optamos pelo Bigin by Zoho CRM
    Incentivized
    Chose Bigin by Zoho CRM
    HubSpot is a better quality product for a range of CRM tasks but for affordability for first touch contact, Bigin by Zoho CRM provides good budget options.
    Incentivized
    Chose Bigin by Zoho CRM
    Because of easy to use and adopt ui. And affordable trial period and/or price.
    Incentivized
    Chose Bigin by Zoho CRM
    Bigin seems to be a little more simple in its basic layout and allow for more customization.
    Incentivized
    Chose Bigin by Zoho CRM
    close is ver good but costly Hubspot is over kill for the needs i have and very expensive
    Incentivized
    Chose Bigin by Zoho CRM
    Better price point for small business
    Incentivized
    Chose Bigin by Zoho CRM
    Other Crms are hard to set up or difficult to use, or have limitations like iphone/ios only and this doesnt work for our business. Bigin by Zoho CRM works for us as we are integrated with the Zoho platform so it works extremely well for us.
    Incentivized
    Chose Bigin by Zoho CRM
    All CRMs are pretty much good. But BIGIN stands out when it comes to pricing, UX, UI and ease of doing business.
    Incentivized
    Chose Bigin by Zoho CRM
    easy in usage and it supports my needs
    Incentivized
    Chose Bigin by Zoho CRM
    too cluttered and not so userfriendly
    Incentivized
    Chose Bigin by Zoho CRM
    Its cheaper, offers a good set of CRM tools and its easy to use
    Incentivized
    Chose Bigin by Zoho CRM
    User experience, price, device friendliness
    Incentivized
    Chose Bigin by Zoho CRM
    Hubspot is a solid CRM, but a good portion of it's capabilities aren't necessary for a small business and the cost is higher.
    Incentivized
    Chose Bigin by Zoho CRM
    Really understands the needs of a smaller company and simplifies the features, to scale fast but organized.
    Incentivized
    Chose Bigin by Zoho CRM
    SImple entrance to CRM solutions compating to other CRM systems
    Incentivized
    Chose Bigin by Zoho CRM
    It is easier to set up and use than other systems on the market. I do not have advanced experience in configuring CRMs. And I managed to set up three pipelines and even automations on my own. In other CRMs I needed to ask the support team for help and even then I still had …
    Incentivized
    Chose Bigin by Zoho CRM
    the light and simple tool to use, considering the stage and size of my business. Secondly, value of money. For early stage businesses value for money is very important and crucial to the sustain. Bigin by Zoho CRM justifies the same and solves my need at the current moment for …
    Incentivized
    Chose Bigin by Zoho CRM
    I was a very happy Hubspot Free CRM user for many years. I selected Bigin based mainly on price. It's USD100 p/m for the lowest level of Hubspot that I can use compred to USD100 for a YEAR of Bigin. Once I started looking into how i could make more effective use of Hubspot …
    Incentivized
    Chose Bigin by Zoho CRM
    It is simple, easy to comprehend
    Incentivized
    Chose Bigin by Zoho CRM
    It is cheaper - so as expected less feature rich!
    Incentivized
    Chose Bigin by Zoho CRM
    Bigin is a simple to use interface
    Not as a steep learning curve
    Incentivized
    Chose Bigin by Zoho CRM
    The above mentioned CRMs have great many use cases and features for big organizations but the pricing is also according to that but Bigin by Zoho CRM has most of the capabilities required by smaller teams to scale at a very cost effective pricing
    Incentivized
    HubSpot
    Chose HubSpot CRM
    HubSpot is more user-friendly than all of the above. It is far simpler and provides more data and reporting.
    Incentivized
    Chose HubSpot CRM
    When you compare HubSpot with platforms like monday.com, Zoho CRM, and Go High Level, a few things really stand out. First off, HubSpot isn't just a CRM; it's like a Swiss Army knife for marketing. It rolls CRM, inbound marketing, and automation into one package, which is a lot …
    Incentivized
    Chose HubSpot CRM
    With the kind of reporting, leads management, and email tracking, I think it outperforms all the other CRMs that are out there in the market. I would definitely recommend HubSpot to my connections and friends as I could see a significant change in the productivity of my team …
    Incentivized
    Chose HubSpot CRM
    Way friendlier and way better than Zoho or Salesforce, which I have used in the past, and I can count on you always for your excellence in service. But please be mindful of the back end when your teams should be available to take those phone calls based on the time of the day, …
    Incentivized
    Chose HubSpot CRM
    The customer support and available integrations are Hubspot's biggest edge among all.
    Incentivized
    Chose HubSpot CRM
    You can navigate everything with HubSpot; it has your contacts and conversations with your leads and applicants. You can also automate your newsletter email whenever you need it. It also provides reports for your leads for sales and marketing purposes. It is all condensed with …
    Incentivized
    Chose HubSpot CRM
    IF im honest, my boss provides the CRm, that's why i know it
    Incentivized
    Chose HubSpot CRM
    HubSpot has been easy to implement, importing our lead database, as well as being able to bring people from different departments into our sales process relatively easily.
    HubSpot has made a great effort to help companies to optimize our sales process and the implementation of …
    Incentivized
    Chose HubSpot CRM
    All in one integration. You can use it for all of what they have to offer.
    Incentivized
    Chose HubSpot CRM
    The real strength is that in Hubspot there are al the features needed in just one program
    Incentivized
    Chose HubSpot CRM
    HubSpot relatively has better more engaging and time saving features compared to these platforms.
    Incentivized
    Chose HubSpot CRM
    We can do a lot of things in HubSpot CRM and yes there are a lot of functions we can use. It doesn't take so much time to transfer to another page as well or to do. It is very fast, very accurate and very user- friendly, I would recommend this to everyone.
    Incentivized
    Chose HubSpot CRM
    It's simply much better than them. It updates all the time and it integrates with pretty much anything else that you might need in the web to run your business effectively. It has so many features stacked together in one app, from emails to texts to calls to data to everything!
    Incentivized
    Chose HubSpot CRM
    Because unlike Trello the user cannot track the Emails or Calls sent to the customer/client. It makes it easier for the user to use the CRM for creating task, call, meeting and notes. Moreover it other CRMs do not link to Social Media accounts automatically but with HubSpot CRM …
    Incentivized
    Chose HubSpot CRM
    easy to use, intuitive design, price and features.
    Incentivized
    Chose HubSpot CRM
    Hands down it is the most simple of them all to use. It can be customized in several ways, the look and feel is intuitive and comes like second nature once you understand your way around it in the beginning. Other CRMs are a little difficult to learn and you may find it a bit …
    Incentivized
    Chose HubSpot CRM
    More organized AND customizable.
    Incentivized
    Chose HubSpot CRM
    HubSpot is intuitive, fast to implement, feature-rich, and offers incredible value for money relative to the other systems that I have used previously. The modular nature and licensing options provide affordable flexibility that supports our business objectives and needs.
    Incentivized
    Chose HubSpot CRM
    HubSpot has an all-in-one CRM platform called Sales Hub. It includes custom objects, sales engagement software, CPQ tools, and an amazing sales analytics, it has better pricing and with HubSpot, I save more time and save a lot of money, compared to Salesforce it is twice …
    Incentivized
    Chose HubSpot CRM
    Riipen being a small start up company easily found that HubSpot is a mighty tool for its usability and price. HubSpot is very impactful, cost efficient and ideal with Riipen's budget. Also found that this CRM has a supportive community and helped Riipen easily integrate it into …
    Incentivized
    Chose HubSpot CRM
    HubSpot has a lot more features than Zoho and is more user-friendly.
    Incentivized
    Key User Insights
    Would buy again
    98%
    Would buy again
    99 Answers
    97%
    Would buy again
    1522 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    97 Answers
    97%
    Delivers good value for the price
    1135 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    96 Answers
    97%
    Happy with the feature set
    1530 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    88 Answers
    98%
    Lived up to sales and marketing promises
    973 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    92 Answers
    93%
    Implementation went as expected
    939 Answers
    Features
    Bigin by Zoho CRMHubSpot CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.0
    79 Ratings
    4% above category average
    HubSpot CRM
    7.5
    1588 Ratings
    3% below category average
    Customer data management / contact management8.471 Ratings8.71530 Ratings
    Workflow management8.274 Ratings6.51501 Ratings
    Opportunity management8.472 Ratings7.61434 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.168 Ratings7.71545 Ratings
    Contract management7.234 Ratings7.9185 Ratings
    Interaction tracking7.866 Ratings8.61489 Ratings
    Territory management00 Ratings4.9184 Ratings
    Quote & order management00 Ratings7.61048 Ratings
    Channel / partner relationship management00 Ratings8.2186 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    7.7
    64 Ratings
    2% above category average
    HubSpot CRM
    7.3
    1398 Ratings
    4% below category average
    Lead management8.061 Ratings7.81319 Ratings
    Email marketing7.356 Ratings6.91330 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.1
    66 Ratings
    6% above category average
    HubSpot CRM
    8.0
    1449 Ratings
    5% above category average
    Task management8.265 Ratings9.21391 Ratings
    Reporting8.141 Ratings7.21282 Ratings
    Billing and invoicing management00 Ratings7.6722 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.2
    68 Ratings
    8% above category average
    HubSpot CRM
    7.1
    1418 Ratings
    6% below category average
    Pipeline visualization8.668 Ratings7.01347 Ratings
    Customizable reports7.761 Ratings7.21307 Ratings
    Forecasting00 Ratings7.01118 Ratings
    Customization
    Comparison of Customization features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    7.8
    72 Ratings
    4% above category average
    HubSpot CRM
    6.7
    1354 Ratings
    11% below category average
    Custom fields7.872 Ratings7.81327 Ratings
    Custom objects00 Ratings5.21153 Ratings
    Scripting environment00 Ratings6.3132 Ratings
    API for custom integration00 Ratings7.6943 Ratings
    Security
    Comparison of Security features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.5
    69 Ratings
    2% above category average
    HubSpot CRM
    7.9
    1311 Ratings
    5% below category average
    Single sign-on capability8.555 Ratings8.01172 Ratings
    Role-based user permissions8.467 Ratings7.81248 Ratings
    Social CRM
    Comparison of Social CRM features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.3
    38 Ratings
    12% above category average
    HubSpot CRM
    5.6
    896 Ratings
    27% below category average
    Social data8.337 Ratings5.5878 Ratings
    Social engagement8.237 Ratings5.8868 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    7.9
    52 Ratings
    7% above category average
    HubSpot CRM
    8.1
    1004 Ratings
    10% above category average
    Marketing automation7.952 Ratings6.7997 Ratings
    Compensation management00 Ratings9.4655 Ratings
    Platform
    Comparison of Platform features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    8.1
    67 Ratings
    10% above category average
    HubSpot CRM
    8.2
    1191 Ratings
    11% above category average
    Mobile access8.167 Ratings8.21191 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Bigin by Zoho CRM and HubSpot CRM
    Feature
    Bigin by Zoho CRM
    -
    Ratings
    HubSpot CRM
    7.8
    1059 Ratings
    3% above category average
    Case management00 Ratings8.6985 Ratings
    Call center management00 Ratings6.1854 Ratings
    Help desk management00 Ratings8.7907 Ratings
    Best Alternatives
    Bigin by Zoho CRMHubSpot CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bigin by Zoho CRMHubSpot CRM
    Likelihood to Recommend
    8.8
    (80 ratings)
    7.5
    (1632 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.3
    (29 ratings)
    Usability
    8.6
    (51 ratings)
    7.1
    (1480 ratings)
    Support Rating
    8.6
    (7 ratings)
    7.1
    (23 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (8 ratings)
    User Testimonials
    Bigin by Zoho CRMHubSpot CRM
    Likelihood to Recommend
    Zoho
    - Multiple pipelines let me organize processes like sales, marketing, customer support, and assets clearly. - The forms builder allows me to gather leads, sign-ups, and customer requests from my website directly into the Bigin by Zoho CRM. - Integrations with Zapier and Make connect website orders and data from other sources smoothly. - Email templates make it easy to send professional, branded communications. - Automations handle repetitive tasks like managing customers, orders, and team tasks, saving me time.
    Read full review
    HubSpot
    I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
    Incentivized
    Read full review
    Pros
    Zoho
    • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
    • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
    • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
    • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
    Read full review
    HubSpot
    • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
    • Task management is simple but effective.
    • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
    • Gmail integration is quite smooth along with email tracking.
    Incentivized
    Read full review
    Cons
    Zoho
    • No multi-select bulk move in pipeline After a webinar we had 42 cold leads that qualified → wanted to drag them all to “Interested” in one go. You can’t; moved them one-by-one like playing Solitaire.
    • Workflows hidden behind pay-wall We needed an auto-survey when deal = “Won”. Works in trial, the day licence dropped back to free the rule simply stopped – zero warning.
    • Offline mobile = read-onlyMentor met founder in co-working basement (no Wi-Fi). Took paper notes, re-typed into Bigin back at office → duplicate risk.
    • Pick-list values can’t be deactivated, only deletedWe miss-typed “Refferal” instead of “Referral”. To fix, must delete; history of 60 old records then shows empty source.
    Incentivized
    Read full review
    HubSpot
    • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
    • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
    • I would like to see more native options for automation.
    Incentivized
    Read full review
    Likelihood to Renew
    Zoho
    Sales Development Representative Account Executivessss sssssssssssssssss ss ssss s ss s ssssss ss s s ss sss sssssss sssss s ssssssss sssss sss sssssssssssssss ss ss sss sssss s ssss sssssss s s s s ssss sss s s ss ss ssss s s sssssss s ssssssssss sssss sss ss eads sd
    Incentivized
    Read full review
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Usability
    Zoho
    Bigin has really helped us with selling our monitoring services to our customers, which is primarily farmers in the UK. We often need to talk to customers before, during and after a sale, and Bigin helps us keep our contacts and leads organised as we track all these interactions. We recommend it very strongly
    Incentivized
    Read full review
    HubSpot
    I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
    Incentivized
    Read full review
    Support Rating
    Zoho
    The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
    Incentivized
    Read full review
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Implementation Rating
    Zoho
    No answers on this topic
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
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    Alternatives Considered
    Zoho
    Simplicity Without Sacrificing Core Features
    Unlike full-scale CRMs that often feel overwhelming, Bigin by Zoho CRM provides a focused set of features that are perfect for managing deals, contacts, and activities. It’s not bloated, and that was exactly what we needed for a lean, fast-moving team.
    Read full review
    HubSpot
    We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
    Incentivized
    Read full review
    Return on Investment
    Zoho
    • I was able to migrate from Hubspot CRM easily saving me hours of time
    • I have recieved 5 x replies to the email sequence i set up since i started using it
    • I have improved lead conversion by 5% so far
    Read full review
    HubSpot
    • We were able to track good quality leads and push them to closure.
    • The leads were contacted within 24 hours so lead drops were minimum.
    • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
    Incentivized
    Read full review
    ScreenShots

    Bigin by Zoho CRM Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.