TrustRadius: an HG Insights company

Atera

Score8.6 out of 10

195 Reviews and Ratings

What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

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Categories & Use Cases

Media

Screenshot of Atera’s AI-powered solution.
Screenshot of Atera's process automation.
Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.
Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

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Screenshot of Atera’s AI-powered solution.

Atera Key Features

Learn about the best (and worst!) features Atera has to offer, as determined by TrustRadius' reviewers.
Based on 195 ratings of Atera's features
View all Atera features

Top Performing Features

  • Virtualization monitoring

    Allows for monitoring of virtual applications and servers

    Category average: 7.2

  • IT Asset Discovery

    Discovery of hardware and software assets on the network

    Category average: 7.5

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 7.8

Areas for Improvement

  • Policy-based automation

    Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations

    Category average: 8.2

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 4.5

  • Mobile device access

    The quality and reliability of remote connections to end-user mobile devices.

    Category average: 4

Who Buys & Uses Atera

Atera Reviews

What users are saying about Atera.
View all Atera reviews

A Cost-Effective All-in-One RMM and PSA for Growing Teams

Piyush Gupte
QA Test - safe to reject in Engineering at Hg insights (201-500 employees)

Use Cases and Deployment Scope

We utilize Atera across our organization as our primary remote monitoring and management (RMM) and helpdesk platform to support roughly 350 endpoints and hybrid employees. The primary business problem it solves is centralizing our IT infrastructure support into a single dashboard.Before adopting Atera, our team struggled with fragmented workflows—switching between separate tools for remote access, ticketing, and patch management. Atera streamlines this by providing automated patch schedules, real-time device health alerts, and instant remote desktop sessions. Our scope spans our entire internal IT support lifecycle: onboarding new workstations, deploying software updates silently acr

Pros

  • Fast, stable remote access integration (Splashtop / AnyDesk) that lets technicians connect behind the scenes or directly into user sessions with minimal lag.
  • utomated OS and third-party patch management that reliably runs on custom maintenance schedules without interrupting end users during working hours

Usability

Return on Investment

  • test

Cons

  • macOS and Linux agent functionality feels limited compared to Windows, lacking some deep scripting, remote background management, and granular patch controls.
  • macOS and Linux agent functionality feels limited compared to Windows, lacking some deep scripting, remote background management, and granular patch controls.

Ateras utility for MSPs

Incentivized
martin chicoine
helpdesk technician in Professional Services at Premier computer solutions (1-10 employees)

Use Cases and Deployment Scope

Our msp uses Atera to track and resolve support cases for 3rd party contract clients that are having computer, email, network, and website issues. We track and note all cases and use Ateras time feature to invoice customers on an hourly basis. We also utilize their product and expense utility to track hardware and software we use for each of our tickets.

Pros

  • the product and expense utility keeps great track of hardware and software used during tickets and is easy to adjust pricing in case someone needs to quote or invoice something.
  • the ai feature has helped a ton when coming up with commands to solve some of our cases including changing passwords and forcing updates in case the computer is not allowing us to do it on the front end.
  • the management tools are extremely useful in tracking what clients have what equipment and can easily run reports on clients who have outdated hardware or are missing critical updates.

Cons

  • the ui changes recently have been a bit jarring. I feel the product and expense category can be moved out of a submenu and onto the main page of a ticket. This will assist in not forgetting to add products to tickets
  • make scheduling a ticket a bit easier, I don't think using ai to generate a scheduled ticket is particularly useful when I know what the ticket should be. Make the manual ticket scheduling the default.
  • Allow me to move the subcategories when searching tickets so I can see the full name of the ticket. I cannot move the small ai generation category in order to see the full ticket names when searching

Return on Investment

  • our business has increase in scale by about 20 percent since I joined and in the time I have been with this company we have had over 1000 tickets in less than a year. Atera makes it simple to manage all of them easily
  • the ui is much nicer than my previous company (geek squad) and the simplistic nature makes the work much more streamlined
  • since our integration with Atera. our company has doubled in tickets, we used to use service now but Atera is easily the best way to compile information easily and run reports without having to slog through prompts and submenus to do so.

Usability

Atera - a powerful and versatile IT tool

Incentivized
Isaac GroenendykView profile
Technology Coordinator in Information Technology at LADSE (201-500 employees)

Use Cases and Deployment Scope

We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.

Pros

  • Patch Management
  • AI Scripting
  • Easy deployment
  • Mac and Windows support
  • quick email and chat support

Cons

  • sometimes the mac agent causing some high cpu
  • volume app deployment for iOS devices
  • deeper Mac OS management options, similar to an MDM

Return on Investment

  • faster deployment of software and patches
  • quicker turn around times on tickets for issues
  • savings on the pricing model (technician based instead of endpoint)

Usability

Alternatives Considered

Mosyle, NinjaOne and ConnectWise RMM

Other Software Used

Mosyle, Trend Micro Worry-Free Services Suite, Google Workspace for Education

Decent product for the price.

Incentivized
Randy BellView profile
Managed IT Services / Owner in Information Technology at Done Right Computer Services (1-10 employees)

Use Cases and Deployment Scope

Remote monitoring and intervention.

Pros

  • Monitor system status.
  • Run updates on endpoints.
  • Run custom scripts

Cons

  • Ticketing system is terrible, in my opinion.
  • Organizational layout feels nonsensical to me.
  • Splashtop remote is unreliable, I have to use another software package.

Return on Investment

  • Good stable agent pricing.
  • Poor billing of third party integrations apps.

Usability

Alternatives Considered

NinjaOne, Freshdesk, AnyDesk, TeamViewer and Zendesk Suite

Other Software Used

AnyDesk, TeamViewer, Zendesk Suite

Friendly UI and easy management!

Incentivized
Fahad Hossain
IT Executive in Engineering at HAMIDA TRADERS LTD (501-1000 employees)

Use Cases and Deployment Scope

We have huge number of technical teams that works countrywide. It's bit hassle for us to manage all those distributed office equipment's and devices. Atera makes it lot easier to keep track of those devices and we don't need to keep manual device inventory as we can easily find them in Atera's dashboard. Our internal IT team can provide support remotely without having any issues. We can easily manage those devices by installing Atera agent. The agent act like a middlemen and can be deployed easily within a minute.

Pros

  • The dashboard is very neat and clean. Very user friendly too!
  • Network discovery feature allows us to easily organize the newly added host.
  • The agent is very light and does not affect the system performance.
  • Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
  • Admin console provide great visibility over the entire infrastructure.

Cons

  • There should be more reporting options like top 10 alerts by low/high category.
  • In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
  • Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!

Return on Investment

  • Time is money and tools like Atera saves your time by centralizing your endpoints.
  • The overall installation was very easy and we were able to do all the things by ourselves.

Usability

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