ALVAO Service Desk

Score6.4 out of 10

1 Reviews and Ratings

What is ALVAO Service Desk?

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO helps to provide clarity. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security and scalability to streamline service delivery while ensuring compliance with standards such as Cyber Essentials and DORA.

Categories & Use Cases

Media

Screenshot of ALVAO AI Assistant powered by Azure OpenAI, which streamlines the solution to any incident or request.

Screenshot of where users can filter tickets by status, service or anything else.

Screenshot of the interface for ALVAO Teams Assistant, which is available 24/7.

Screenshot of measurement of user feedback.

Screenshot of key metrics monitoring, to drive informed business decisions.

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Screenshot of ALVAO AI Assistant powered by Azure OpenAI, which streamlines the solution to any incident or request.

Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
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Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
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Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
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ITSM reports and dashboards
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
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Change requests repository
Single repository of all planned changes and releases
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Subscription-based notifications
Users subscribe to notifications for ticket updates
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Petr Kamenář

System Specialist in Information Technology at Accace (501-1000 employees employees)

Use Cases and Deployment Scope

ITIL compliant Service Desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations. Alvao Service Desk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable.

Pros

Users can easily ask for help
Clear overview about current tickets
Reporting

Cons

Customizations

Usability

Alternatives Considered

ALVAO Asset Management

Other Software Used

ALVAO Asset Management

ALVAO Service Desk

What is ALVAO Service Desk?

Categories & Use Cases

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