Microsoft 365 Copilot

Score8.8 out of 10

25 Reviews and Ratings

What is Microsoft 365 Copilot?

For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Microsoft 365 Copilot.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

22.0%

2,521 installations of 11,469

#2 most frequent

Manufacturing

14.2%

1,628 installations of 11,469

#3 most frequent

Finance and Insurance

12.4%

1,423 installations of 11,469

Verified User

Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

This tool helps me craft professional responses to others. It also allows me to take data and analyze it in a fast and efficient manner. It can summarize meetings for me to help me stay on track. it can help layout outlines of plans that I need done. It assists with simple how-tos that are otherwise easy to find, but it can synthesize the steps quickly.

Pros

Guides or How-Tos
Analyze data I have in documents or spreadsheets
Craft professional responses based on data

Cons

Cost can be high for business use
The tool could be made to launch faster
There are some file formats it cannot accept

Return on Investment

It’s brought efficiency up
It’s brought mistakes down
It’s saved time analyzing

Usability

Alternatives Considered

ChatGPT

Other Software Used

Trello

Verified User

C-Level Executive in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

Microsoft Copilot became the go to tool when using the Microsoft office suite. It helps with Excel spreadsheets and formatting PowerPoints. It is great to automate some functions on outlook and take notes on Teams. Unfortunately, in my opinion, it is not that good for coding anymore. The competition took over and I think Microsoft Copilot is now way behind of other tools from OpenAI, Claude and xAI

Pros

Automate Excel spreadsheets
Format PowerPoints
Automate Outlook

Cons

Coding
Integration with non-Microsoft tools
Better knowledge base

Return on Investment

Lost time using it while coding
For me, results are unreliable
In my experience, can't handle big tasks

Usability

Alternatives Considered

Anthropic Claude, ChatGPT, xAI Grok and Windsurf

Other Software Used

xAI Grok, Anthropic Claude, ChatGPT

Verified User

Consultant in Human Resources (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Copilot to assist in many challenging tasks, including writing emails, finding solutions for challenging problems, automating email, comparing resumes against job description, preparing Boolean logics, etc.

Pros

Writes excellent professional emails.
Provide detailed explanations of topics or situation, comparative analysis, etc.
Helps in comparing resumes, creating job templates.

Cons

At times we don't get option to download the resolution given in text format.

Return on Investment

It has provided lot's of positive impact on business, making tasks fasters and error free.

Usability

Verified User

Administrator in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We use Microsoft Copilot in various departments. For technical departments, it's primarily used to quickly find a specific answer to an IT issue, for analysis, or to provide support for quickly obtaining answers. This saves a tremendous amount of time. Another powerful application is retrieving data from various sources and combining or editing it to achieve the desired end result. This has a wide range of applications, from presentations to technical overviews and everything in between.

Pros

Good analysis of the ticket system at the service desk, so that this can be anticipated properly
For the management of IT environments, quick examples of scripting for desired solutions
For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.

Cons

There is improvement in approach and integration of external or third-party solutions
For administrators, Copilot is sometimes not transparent enough to see exactly what it's doing. There's no real auditing visible at a deeper level.
If a whole conversation has already been held with copilot, it can sometimes be difficult or impossible to refer back to it at a later time

Return on Investment

Service desk employees resolve some tickets much faster thanks to Copilot support. This percentage, according to current knowledge, is between 20% and 30%.
For administrators, creating scripts and automations with Copilot support saves them a significant amount of time. This currently stands at between 20% and 40%.
If you don't give the copilot proper instructions, you'll also get answers that aren't valuable. You do need some knowledge or training to get the right answers from the copilot.

Usability

Alternatives Considered

ChatGPT

Other Software Used

Microsoft 365 Business Premium, HashiCorp Terraform, Microsoft Azure, Microsoft SharePoint

Verified User

Manager in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

We attempt to use Microsoft Copilot for everything we possibly can, including the integrated version with all of our M365 products (ie. Teams, Powerpoint, Word, Outlook etc.). We are still testing its limits, so I tend to try lots of things in there from create a poster, to create balanced sales territories in excel based on budgeted sales and geographies of customers.

Pros

Summarizing meetings from Microsoft Teams, including action items
Suggesting alternate or more professional text in Microsoft Word or Outlook
Writing basic code such as SQL or python

Cons

Creating a poster or image with text
Complicated excel spreadsheet generation, even with the new "think deeply" functionality
In my opinion, hallucinations and lies are rampant

Return on Investment

None that I can quantify so far.
Sentiment in the business seems to be that it's "neat"

Usability

Alternatives Considered

Tableau Cloud, ChatGPT, Google Gemini and Joule

Other Software Used

Microsoft Teams, Citrix Workspace (discontinued), Eclipse

Microsoft 365 Copilot

What is Microsoft 365 Copilot?

Categories & Use Cases

Who Buys & Uses Microsoft 365 Copilot

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Finance and Insurance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Canada

United Kingdom of Great Britain and Northern Ireland

Most Frequent Users

Engineering

IT

Marketing