ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO helps to provide clarity. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security and scalability to streamline service delivery while ensuring compliance with standards such as Cyber Essentials and DORA.