SAP Commerce Cloud

Score7.9 out of 10

184 Reviews and Ratings

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Categories & Use Cases

Media

Screenshot of the Product Cockpit for managing catalogs, categories and product content

Screenshot of Order Management Capabilities including sourcing and allocation rules

Screenshot of commerce sites on two different mobile devices

Screenshot of a landing page from an e-commerce site

Screenshot of a web page with product categories and search results from an e-commerce site

Screenshot of headless commerce storefronts

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Screenshot of the Product Cockpit for managing catalogs, categories and product content

Branding
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
Category average: 7.7
Shipping
Includes tools or integrations for order fulfillment of physical products.
Category average: 7.7
Visual customization
Users can customize the look & feel of the storefront; storefront is visually attractive.
Category average: 7.8

SEO
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.6
Personalized recommendations
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
Category average: 7
eCommerce security
Security measures are in place to prevent a breach of sensitive payment information.
Category average: 8.2

Pranay Patra

Senior Quality Assurance Engineer in Engineering at Dicks Sporting Goods (201-500 employees employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is the one stop solution for taking the business online very quickly. No need to built it from scratch , just modify according to the business process and you are ready to go. The analytics is awesome where we can get the customer interest as well as the behavior where we can see the how customers are interacting with the cart, the Wishlist. Also targeted notification and user specific notifications can also be sent to attract more traffic and more engagement.

Pros

Enhanced analytics for understanding user engagement
ready to go system with 0 downtime
targeted notification as well as user specific notification for more engagement

Cons

costly system
complicated system for creating master data, migrating master data
the learning curve is so low for the complicated system when it's about backend

Return on Investment

Ready to go, so that less time in SDLC cycle
well integrated to legacy systems and SAP ecosystems
Single source truth of master data, in S/4 HANA server where accessing single source data makes the analytical data more specific and accurate

Usability

Other Software Used

IntelliJ IDEA

Adrian Samaniego

IT Director in Information Technology at Van Marcke Trade Supply (51-200 employees employees)

Use Cases and Deployment Scope

We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC

Pros

Building out Classifications
Mass changes to our facets
Easily see the images tied to the products

Cons

The interface can be a little snappier
More versatility in the Solr index
Cleaner hierarchy to the classification

Return on Investment

It made it easier to know what each of our stores have in stock
Realtime pricing for our customers
Ease of recognizing products for our customers

Usability

PRANAY PATRA View profile

SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

Pros

it has comprehensive features like product information management, customer segregation, order management and reporting.
It can have all the data at one place even if business is operating from online e-commerce store or from retail store.
We all know about the innovation, the optimized system , the security and the easiness of integrating any sap product to sap ecosystem.

Cons

The advantage is also a room, like we really need sap eco-system for better output. Standalone running SAP product is very hard
Obviously costly
maintenance and the customization is really tedious job

Return on Investment

omnichannel for mobile, web , retail stores solution at one place drives ROI for business to manage it properly
advanced integrated analytics for each customer to understand individual customer to show personalized product recomendations
operational efficiency by integrating to sap ecosystem helps in scalability.

Usability

Verified User

Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Commerce Cloud for our B2B customer portal. Customers can register on the portal, browse through the product catalog, place an order utilizing their special priceing (in any) and payment conditions. The product catalog includes a variety of over 100K products.
The portal offers standard online shop features, like adding new address, creating purchase lists, reordering of previous carts, and initiate returns. In addition to order placing, customers can track the status of their order, download documents like invoices, quotations and technical datasheets.

Pros

Quartely Updates with some new features
Customer Support
Reliable Cloud infrastructure
Easy connection to other SAP Solutions through CPI

Cons

Product Catalog very old, hasnt been improved in last couple years
SmartEdit (the conent editor manager) lacks a lot of basic features

Return on Investment

Use of one license for 5 stores in different regios/countries
customisazion of regional shops

Usability

Alternatives Considered

Oracle Cloud Platform, Adobe Commerce and commercetools

Other Software Used

Adcore Marketing Cloud, SAP S/4HANA Cloud, SAP Sales Cloud

Verified User

Manager in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

We leverage SAP Commerce Cloud to support our Digital online web experiences and commerce self-services. Which is critical for our customer base.

Pros

Business functionality and solutions to enable complex customer transactions
OOTB functionality to avoid over customization
Integrations and standards

Cons

Not yet Composable
Search Engine and Product Information Management

Return on Investment

Supporting the scale of our businesses has produced great ROI and customer experience

Usability

Salesforce Commerce Cloud

Adobe Commerce

Shopify

SAP Commerce Cloud

What is SAP Commerce Cloud?

Categories & Use Cases

Media

Key Features

Top Performing Features

Branding

Shipping

Visual customization

Areas for Improvement

SEO

Personalized recommendations

eCommerce security

Reviews

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Usability

Other Software Used

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Usability

Use Cases and Deployment Scope

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Return on Investment

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

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Return on Investment

Usability

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