Q: What are Salesforce Service Cloud's top competitors?

Verint Channel Automation , Freshdesk , and Helpdesk Pilot are common alternatives for Salesforce Service Cloud.

Question 1

What is Salesforce Service Cloud?

Accepted Answer

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Question 2

What are Salesforce Service Cloud's top competitors?

Accepted Answer

Verint Channel Automation, Freshdesk, and Helpdesk Pilot are common alternatives for Salesforce Service Cloud.

Question 3

What is Salesforce Service Cloud's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.4.

Question 4

Who uses Salesforce Service Cloud?

Accepted Answer

The most common users of Salesforce Service Cloud are from Mid-sized Companies (51-1,000 employees).

Salesforce Service Cloud Competitors and Alternatives

Most Commonly Comparedto Salesforce Service Cloud

Zendesk Suite

Freshdesk

ConnectWise PSA

Spiceworks Cloud Help Desk

Oracle Service

LiveAgent

Zoho Desk

Front

Desk.com (discontinued)