Founder and Owner in Professional Services at Boston Intuitive (1-10 employees employees)

Use Cases and Deployment Scope

I used Authorize.net to process credit card transactions for all clients in my consulting business. I had gotten a referral about them from a colleague who'd used them for years. Fortunately, I don't have receivables. I take payment at the time an appointment is booked . Authorize.net accepts all major credit cards and made the operational side of my business easy. Their monthly reports are very useful to reconcile payments. I found them very responsive to my customer service needs.

Pros

Tracking monthly business volume
Tracking clients by volume
Customer service

Cons

It was a little difficult to understand some of the settings on my account
Individual credit cards had different rules and it wasn't always clear why I was charged additional fees.

Return on Investment

My business grew between 8% - 15% each year
My customers (over 2000) were pleased with my payment service/ ease of use / professionalism
The reports helped me stay organized and on top of my finanicals. I can't quantify how much that brought in but overall definitely a time saver.

Usability

Other Software Used

Calendly, Canva, Stripe Payments

Jeff Wise View profile

Owner in Professional Services at Wise-Up Home Inspection, LLC (1-10 employees employees)

Use Cases and Deployment Scope

I have a home inspection business and customers pay by credit card 90% of the time. Once an inspection is scheduled, an email is generated asking the customer to follow a link in order to sign an inspection agreement and make payment by credit or debit card. In my business, not taking a credit card is not an option, merely a matter of choosing which payment processing platform we choose to do business with.

Pros

Reliable
Established
High data encryption security.

Cons

Very difficult to establish account.
Initial setup was time-consuming and not user friendly.
Processing times are not consistent.

Most Important Features

Security
Processing times.
Ease of use.

Return on Investment

Avenue to be compensated for my work.
Negative in that processing times can be very inconsistent.
User interface is simple.

Alternatives Considered

Stripe

Other Software Used

Adobe Acrobat Reader DC, Buildertrend, Home Inspector Pro, Microsoft 365 (formerly Office 365)

Gary McCarthy

IT Programmer in Information Technology at Pneudart (51-200 employees employees)

Use Cases and Deployment Scope

We use Authorize.Net as our payment processor for both our in-house bespoke ordering system, and for out online shopping cart in BigCommerce. It replaced another processor, Transaction Express. Authnet provides the features and security that we need while also maintaining a low overhead cost for our company. We haven't been able to beat their fee schedules with any alternatives yet. They've always been very reliable and easy to work with as well.

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Cons

Their webhooks that provide automated alerts on transactions, subscriptions, and other events are less than reliable. We had significant difficulty with them not arriving consistently, and when they are missed they can be very difficult to regenerate.
It is probably more related to banking guidelines, but it can be frustrating when a customer pays up front for an item on backorder, and then has to cancel their order later. Depending on the length of time, Authnet may not allow the refund to be conducted to the card.
I think this is also on the individual card issuer, but some of the errors for card declines are opaque. There are very transparent and specific errors available, but a lot of issuers just provide back a generic "please contact card issuer" instead of giving a reason for a decline.

Most Important Features

API with rich features, including the ability to create customer and payment profiles
High level of security and strong filtering against fraud attempts
Easy to use dashboard with a good paper trail

Return on Investment

It reduced our cost per transaction by about 0.5%, which is quite significant over a year of credit transactions for us.
It has dramatically increased customer and employee confidence in the security of our transactions compared to our previous solution.
We saw approximately a 30% reduction in failed communication efforts with our payment processor. Authnet was substantially more reliable during closing with large batches of transactions.

Other Software Used

BigCommerce, Elasticsearch

Abhay Ranjan View profile

Founder in Social Media at Digicite (1-10 employees employees)

Use Cases and Deployment Scope

Authorize.Net helps us in accepting payments from our users in our e-commerce portal. They provide the best solutions in Online payments, Mobile payments, eCheck payments, Virtual point of sale. There different modes of payments facilities are best in the market and make them the first choice. The interface is very easy to integrate and works best. I highly recommend this.

Pros

online payments
Mobile payments
ecommerce payments

Cons

Should work more on website functionality
Should provide ease in authorization
Should work on customer support

Most Important Features

payment
security
multiple currency support

Return on Investment

overall, it is positive
take less information
provide all mode of payments

Alternatives Considered

PayPal Payments Pro

Other Software Used

GetKeywords, CognitiveSEO, Adobe Social, Majestic SEO, Screaming Frog SEO Spider

Patricia Rountree View profile

CEO in Marketing at Dundee Internet Services, Inc. (1-10 employees employees)

Use Cases and Deployment Scope

Authorize.Net is used as a gateway to other accounting systems in the company. Prior to that and in some occasions we use it to run credit cards directly though the system without having the physical card in hand. Authorize.Net "tells" us if there is an immediate issue with the credit card number, or if the transaction went through. A detailed report is emailed at the end of the day or next day.

Pros

Stores credit card information in encrypted format
Works great as a payment gateway to other systems, such as WAVE
Maintains a payment history
Handles monthly repetitive transactions
Can run transactions anytime I need to
Good support system

Cons

Could be easier to research payments
I rarely have to call them. Maybe a checklist when you start using
Integration could be simpler

Most Important Features

Easy access from any computer in the office
Great support
Security

Return on Investment

Keeps are cash flow up to date
The cost is not high, and we do get a breakdown on fees
The automatic features and great for reoccurring charges

Alternatives Considered

Stripe

Other Software Used

QuickBooks Desktop Pro, Wave Accounting

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