#1 most frequent
United States of America
75.4%23,703 installations of 31,440
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Categories & Use Cases
Media
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Screenshot of enterprise ecommerce for high-volume brands like Skullcandy.
Top Performing Features
Product variations
Products with variations or configurable options are easy to list and easy to browse.
Category average: 8.1
SEO
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.7
Website integration
Integrates with an existing company website or blog.
Category average: 8.2
Areas for Improvement
Bulk product upload
Admins can upload products in bulk using spreadsheets.
Category average: 7.5
Personalized recommendations
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
Category average: 7
CMS
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Category average: 7.3
Who Buys & Uses BigCommerce
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.8%2,126 installations of 31,440
#3 most frequent
Australia
6.5%2,038 installations of 31,440
Pros
- User-friendly interface and intuitive backend administration
- Efficient product management, including variants and categorization
- Robust customer support for technical and sales assistance
Cons
- Limited customization and design flexibility for templates
- Challenges with certain integrations and fewer third-party options
- Constraints in couponing and discount feature capabilities
BigCommerce BigResults
Use Cases and Deployment Scope
We were using a small company for our web platform. BigCommerce brought our website into current times. The checkout process is a night and day experience for our customers. Common issues we experienced before are non-existent with BigCommerce. Any time we have needed assistance, we've been able to get a BigCommerce representative quickly to offer support.
Pros
- Checkout Experience
- Smooth User Experience
- Ease of Order Portal
Cons
- Inability to easily build kit SKUs
- Tracking number export limit. Only 50 characters can be exported to BC.
- Required use of apps for some actions.
Return on Investment
- BC allowed us to provide a better user experience.
- The order portal for order management is great.
- The ability to work with customers while online is nice.
Other Software Used
Braintree, a PayPal service, Attentive Mobile
BigCommerce chosen as the best ecommerce solution
Use Cases and Deployment Scope
We use BigCommerce for our main retail website and a clothing brand that we also own. When we compared the platform to other leading ecommerce solutions, BigCommerce won with better SEO benefits and more manageable options included with the platform.
Pros
- SEO
- Support
- Easy to use
Cons
- Google Reviews only available on higher paying subscriptions
- Google Merchant Center currently limited to 40k SKU's in feed
- Facebook integration available but limited
- Product feeds cannot be managed within the platform
Return on Investment
- Analytics results provided by BigCommerce are often better than GA4
- Integration into our back office system means we can quickly list and update products and manage orders more efficiently.
- The sandbox website included in our subscription enables us to test the look and feel of anything new before putting it onto our live website.
Alternatives Considered
Shopify Plus and WooCommerce
Other Software Used
Linnworks, Feefo, Answerbase
Nice Ecommerce Solution for Enterprise Clients
Use Cases and Deployment Scope
we utilize BigCommerce as an e-commerce platform to build, manage, and scale online stores for our clients.
We recommend BigCommerce to the customer looking for flexible and easy to use Ecommece solution.We primarily focus on US and Europe market .
The scope include store design and development, Inventory setup, custom Integration, Order management etc.
We recommend BigCommerce to the customer looking for flexible and easy to use Ecommece solution.We primarily focus on US and Europe market .
The scope include store design and development, Inventory setup, custom Integration, Order management etc.
Pros
- BigCommerce provide beautiful responsive themes for store setup
- Integration with marketplace
- It comes with Robust checkout and Payment options
- Stron SEO capabilities
Cons
- App Ecosystem has the scope of improvement
- Maintaining Variants should be simplified
- Checkout customization is limited
Return on Investment
- Improved ROI by reducing initial setup cost
- Faster Launch time
- Better conversion rates
- App Ecosystem limitation caused issues
Alternatives Considered
Shopify and Adobe Commerce
Solid customizable workhorse
Use Cases and Deployment Scope
We use BigCommerce to manage several brand websites. One serves as a "catalog" with no items for sale, but customers can view product information, download catalogs, product specification sheets, and find referral links for purchase. We were able to customize the theme to support all these functions including programatically created embedded HTML panes for purchase links.
We also websites on BigCommerce from which we do sell items, and were able to considerably customize the purchase/add to cart interface to suit our products, allowing customers to simultaneously view and add multiple product variations to the cart via a table format.
Overall we have been using the platform for over 5 years and it has been a stable, fairly flexible solution without any major problems and we have been happy with it.
We also websites on BigCommerce from which we do sell items, and were able to considerably customize the purchase/add to cart interface to suit our products, allowing customers to simultaneously view and add multiple product variations to the cart via a table format.
Overall we have been using the platform for over 5 years and it has been a stable, fairly flexible solution without any major problems and we have been happy with it.
Pros
- Product stability
- Highly customizable themes
- Easy to manage product catalog
Cons
- Shipping (quoting, estimated delivery, tracking)
- Fraudulent order prevention
- Advanced/modern theme builder/customization
Return on Investment
- Increase orders
- Minimal maintenance
- Streamlined order flow
Alternatives Considered
Shopify and WooCommerce
Other Software Used
Shopify, WooCommerce
Great but room to grow.
Use Cases and Deployment Scope
BigCommerce is our hosting site for one of our e-commerce sites and we are currently in the process of migrating our second bigger store as well. BigCommerce has simplified many business problems for us. The hosting has made our systems more streamlined by allowing extreme customization, integration, and more. This has improved our efficiency, site speed, and sales.
Pros
- Site Speed
- Customization
- Store management
Cons
- Focusing on customer requests for improvement rather than "cool features"
- Allowing further customization of products via export/import (Customizations, product templates, etc.)
- Updating database resources to reflect recent updates. Much of the information is outdated.
- Ability to use WebP or AVIF images.
Return on Investment
- Streamline operations
- Increased Sales
- Increased Average Order Value
- Improved Page Speed
Alternatives Considered
Turbify and WooCommerce
