Authorize.net Reviews & Insights

Score7.9 out of 10

73 Reviews and Ratings

Community insights

TrustRadius Insights for Authorize.net are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Established Company: Many users have found Authorize.Net to be a reliable and established payment processing company. They appreciate the high data encryption security provided by the platform, which ensures the safety of their customers' information.

Smooth Workflow for Payment Processing: Users value the smooth workflow offered by Authorize.Net for authorizing, capturing, voiding, and refunding charges. They can easily carry out these actions through API calls or via the online dashboard, making it convenient and efficient for their businesses.

Free Add-On Features: The free add-on features provided by Authorize.Net are highly valued by users. These include fraud prevention filters, a simple checkout system, subscription/recurring billing options, and customer information storage. Users appreciate that these features enhance convenience and improve the overall customer experience.

Authorize.net Reviews

7 Reviews

Enterprises (1,001+ employees)

Payment Gateway

Rating: 9 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

Authorize.Net is one of the versatile solution for eCommerce solution. It is one of the oldest one which helps in both as payment gateway as well as card processing. Its helps us in automated recurring bill system, checkout process, managing customer information etc. It helps us build our virtual point of sale terminal. In our organization we used it for capturing cards and it is very easy to search customer transactions and reports.

Pros

payment gateway
multi currency
anti fraud management
checkout process
card processing

Cons

High price
reporting
separate merchant account requirement
customer support

Likelihood to Recommend

Authorize.Net is extremely reliable and very easy to setup the system. Mobile application is very good and free of cost. Capturing card and managing customer information is really handy, we can generated different types of reports on it and searching anything is a breeze. Security features are top notch and there is free of cost virtual terminal as well.

Muhammad Adil Mujeeb

Technical Consultant in Information Technology at Allied bank of Pakistan (Banking, 5001-10,000 employees)

Vetted Review

2 years of experience

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Authorize.Net at a glance

Rating: 7 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

We help with billing, sales, advertising, and setting up contractual obligations with termination details.

Pros

Contractual end date and obligation, termination terms
Seamless payment integration
Customization of payment gateways

Cons

Process of E- check is not simple and needs more improvement
Access of payments after few months is a tough task
Layout is not so user-friendly and attractive

Likelihood to Recommend

Well suited for payments, contractual obligation, end date termination, and needs more improvement on layout, which I have already mentioned. While reconciliation is excellent, transaction decline status is not transparent. This needs more realistic reasons to be conveyed to the users. Sometimes debt claims are unreasonable and make the process very troublesome.

Repeat charges need to be stored, and API widgets are excellent.

Verified User

Program Manager in Corporate (Computer Software company, 5001-10,000 employees)

Vetted Review

10 years of experience

Simpler and globally accepted

Rating: 7 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We used it as a corporate card for our expenses, mostly used for team lunches and business stuff. This is on a trial period for a few months.

Pros

Monthly statements sent to emails for easy tracking
Discrepencies are sorted out easily with any dispute on transactions or amounts.
Very relaible customer service, as easy as calling, explaining and solution

Cons

Monthly statements sent to emails for easy tracking
Discrepancies are sorted out easily with any dispute on transactions or amounts.
Very reliable customer service, as easy as calling, explaining and solution

Likelihood to Recommend

I don't see any needed improvements, as far as I know they're one of the most secured payment options. You can always question any doubted/suspicious activities, they have been able to always get back with more details on any transactions.

Priya Sadasivam

Senior Associate/HR in Human Resources at Concentrix (Information Technology and Services, 10,001+ employees)

Vetted Review

6 years of experience

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Used to be the best, but now there are much better alternatives.

Rating: 4 out of 10

Incentivized

July 12, 2018

Use Cases and Deployment Scope

We used Authorize.Net in one of our big products as the main e-commerce payment gateway.

Pros

Allows capturing credit card details in same page flow
Quick processing
Secure

Cons

Outages
High fees
Interface is very outdated

Likelihood to Recommend

I would not recommend it - based on my experience there are much better providers. Authorize.Net is one of the oldest payment gateways and it is starting to show, the interface is old and there were constant service interruptions. It was also a hassle to fight chargebacks on this system.

Jhonatan Arteaga

Ecommerce Manager in Product Management at John Wiley and Sons (Publishing, 1001-5000 employees)

Vetted Review

8 years of experience

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Authorize.Net is a great processing platform with many benefits

Rating: 5 out of 10

Incentivized

July 3, 2018

Use Cases and Deployment Scope

Our accounts receivable department uses Authorize.Net to process credit card transactions. We have a different processor that we use for the majority of our transactions, but there are certain limitations with this other platform, so we use Authorize.Net as a supplementary service. One of the situations in which we use Authorize.Net is when a single transaction is for invoices on multiple accounts. With Authorize.Net it is easy to allocate the funds across different accounts. Authorize.Net also does not limit the dollar amount for transactions, which is very helpful for our high-billing customers.

Pros

Authorize.Net is extremely secure. The advanced fraud detection suite is great at preventing chargebacks and fraudulent transactions.
Authorize.Net processes transactions very quickly. The funds are deposited quickly as well.
Authorize.Net does not limit the size of transactions.
Authorize.Net can process transactions is many different currencies, which is especially helpful for a global company such as the one I work for.

Cons

Authorize.Net is much more expensive than other services offering basically the same thing.

Likelihood to Recommend

Authorize.Net is best for mid to large size companies that need to process large transactions and are worried about fraud or potential chargebacks. Small businesses are probably better off going with a different option since there are many less expensive options out there that offer very similar features for credit card processing.

Verified User

Administrator in Finance and Accounting (Telecommunications company, 1001-5000 employees)

Vetted Review

2 years of experience

Let Authorize.net do what it does best. Show you the money!

Rating: 7 out of 10

Incentivized

July 15, 2016

Use Cases and Deployment Scope

We use Authorize.net as a payment gateway behind our organizational website donation pages. Authorize.net manages monthly and one time credit card charges. They manage transactions, configure levels of security, build reports. Authorize.net is a link between our website, the StayClassy portal and our bank.

Pros

Adjust Security Fraud when needed.
Manage monthly donor account, cancel or adjust. View all history on a donor in the system.
Building reports for reconciliation with our bank account and credit card billing accounts.

Cons

Authorize.net has a problem talking with other systems and databases, which is good for security but bad for convenience.
The look up system for donors is old styled and limiting.

Likelihood to Recommend

Jake Dahlman

Database & Donor Stewardship Manager at Action Against Hunger | ACF-USA (Non-Profit Organization Management, 1001-5000 employees)

Vetted Review

3 years of experience

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Authorize.net with nopCommerce (eCommerce) framework worked perfect

Rating: 10 out of 10

Incentivized

July 15, 2016

Use Cases and Deployment Scope

I used Authorized.net's payment gateway service for an e-Commerce site with a NopCommerce framework. Before Authorized.net, I used FirstData payment gateway service until we found out that FirstData couldn't do address verification properly. Therefore, the team and I decided to switch to Authorize.net. Ever since, all the online payments are properly processed by Authorized.net and it has even prevented fraud with fake credit card payments. I integrated Authorized.net over a Microsoft .Net C# platform and the integration process was easy.

Pros

It worked very well with Address Verification System which we needed the most for our online customers to validate credit card payments.
As a technical lead, integration with Microsoft .Net platform is easy for both a sandbox and live environment. I appreciate Authorized.net for its sandbox environment and SDK to test. So I was able to prove the payment integration service to business users.
PCI compliance is of utmost importantance for our eCommerce site, but we're not ready yet to implement the infrastructure. Authorized.net has the PCI compliance that we need.

Cons

Authorized.net's administration web site UI is very primitive while a lot of web sites are adapting to a modern UI design.
Sometime my business users don't know how to use Authorized.net's admin site to manage customer transactions. That's where the usability issues are.
I know sandbox is for testing, but sometimes I couldn't test a few scenarios in a sandbox environment. I received a server error and process failed error message with my test credit card intermittently. It is really important for us to test all possible scenarios, and Authorized.net's sandbox is the only environment we can rely on.

Likelihood to Recommend

So far, I'm happy with Authorized.net. Our eCommerce site is running well and there is nothing to complain about it. It is suited perfectly well for us (eCommerce team) to implement a payment gateway integration. It also worked for our business team who don't need to worry about fraudulent [transactions] and implementing a PCI compliant infrastructure.

Christopher Thant

Technical Lead in Information Technology at Teromac Technologies Inc (Consumer Goods, 10,001+ employees)

Vetted Review

5 years of experience

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Authorize.net with nopCommerce (eCommerce) framework worked perfect

Rating: 10 out of 10

Incentivized

July 15, 2016

Use Cases and Deployment Scope

Pros

It worked very well with Address Verification System which we needed the most for our online customers to validate credit card payments.
As a technical lead, integration with Microsoft .Net platform is easy for both a sandbox and live environment. I appreciate Authorized.net for its sandbox environment and SDK to test. So I was able to prove the payment integration service to business users.
PCI compliance is of utmost importantance for our eCommerce site, but we're not ready yet to implement the infrastructure. Authorized.net has the PCI compliance that we need.

Cons

Authorized.net's administration web site UI is very primitive while a lot of web sites are adapting to a modern UI design.
Sometime my business users don't know how to use Authorized.net's admin site to manage customer transactions. That's where the usability issues are.
I know sandbox is for testing, but sometimes I couldn't test a few scenarios in a sandbox environment. I received a server error and process failed error message with my test credit card intermittently. It is really important for us to test all possible scenarios, and Authorized.net's sandbox is the only environment we can rely on.

Likelihood to Recommend

Christopher Thant

Technical Lead in Information Technology at Teromac Technologies Inc (Consumer Goods, 10,001+ employees)

Vetted Review

5 years of experience

View profile