Authorize.net Professional, Scientific, and Technical Services Reviews & Insights

Score7.9 out of 10

73 Reviews and Ratings

Community insights

TrustRadius Insights for Authorize.net are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Established Company: Many users have found Authorize.Net to be a reliable and established payment processing company. They appreciate the high data encryption security provided by the platform, which ensures the safety of their customers' information.

Smooth Workflow for Payment Processing: Users value the smooth workflow offered by Authorize.Net for authorizing, capturing, voiding, and refunding charges. They can easily carry out these actions through API calls or via the online dashboard, making it convenient and efficient for their businesses.

Free Add-On Features: The free add-on features provided by Authorize.Net are highly valued by users. These include fraud prevention filters, a simple checkout system, subscription/recurring billing options, and customer information storage. Users appreciate that these features enhance convenience and improve the overall customer experience.

Authorize.net Reviews

9 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services4Marketing & Advertising5

A great solution for eCommerce startups to bring your business online

Rating: 8 out of 10

Incentivized

April 18, 2022

Use Cases and Deployment Scope

We use Authorize.Net in some of the eCommerce platforms we manage. Since we work with Magento, it's natively integrated with the system, saving us a lot of headaches in the integration process of a payment gateway (which is never easy). Its main purpose is, of course, to be the payment gateway for credit card online transactions.

Pros

Very good integration in Magento
International circuit (can accept credit card from different countries)
Quick capture process compared to other gateways

Cons

Their admin website could use a revamp
Recurring payments are difficult to setup
Fees are not the best in the market, but not the worst

Likelihood to Recommend

Authorize.Net is a perfect solution when you need to implement it in a small to medium eCommerce. It allows you to process payments on an international scale, and it's perfect when the sale process has no special requirements. Since it can be used for physical POS, you can have a single solution for your shop and your website.

Verified User

Team Lead in Information Technology (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience

Wasn't expecting to use this platform but ended up really liking it!

Rating: 8 out of 10

Incentivized

April 1, 2022

Use Cases and Deployment Scope

So I was actually recommended to use this by a client! I was building a website for a local client, and normally use a WooCommerce and Stripe for my payment platform and processing, rather than Authorize.net. However, my client already had a payment processing company that handled their on-site retail sales, and that provider asked me to use Authorize.net to allow everything to run together smoothly, rather than having 2 separate payment companies. While my experience with Stripe is only via e-commerce gateways, I was impressed at how smoothly the implementation happened with Authorize.net - and my client has seemed very happy with everything working on one provider.

Pros

Smooth implementation
Good customer support (as per my client)
Ease of use for customers

Cons

Unfamiliarity as a contractor; although this was my first and only time implementing it, so it could just be that I'm not used to it
Fees
Universality; from what I've seen, services like Stripe and PayPal are compatible with more platforms.

Likelihood to Recommend

For this specific use - a business that has a retail location as well as an online e-commerce store - Authorize.net has been great from what I've seen. My client does most of the work facing Authorize.net and he has been thrilled with it. His payment processing company strongly recommended Authorize.net for when they developed an e-commerce platform.. as a web designer, I don't see a HUGE difference between other providers, but he seems very happy and says that everything works very smoothly between the retail store and the website.

Verified User

Administrator in Professional Services (Marketing & Advertising company, 1-10 employees)

Vetted Review

3 years of experience

One stop solutions for all kind of payments and its processing

Rating: 7 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Authorize.Net helps us in accepting payments from our users in our e-commerce portal. They provide the best solutions in Online payments, Mobile payments, eCheck payments, Virtual point of sale. There different modes of payments facilities are best in the market and make them the first choice. The interface is very easy to integrate and works best. I highly recommend this.

Pros

online payments
Mobile payments
ecommerce payments

Cons

Should work more on website functionality
Should provide ease in authorization
Should work on customer support

Likelihood to Recommend

It provides easy and secure payment solutions. The payment process is very quick and performs in real-time. The navigation is also good. They should work on the website design part to look better. They should consider the pricing part (make affordable) for start-ups and small business owners. Customer support is their weak part.

Abhay Ranjan

Founder in Social Media at Digicite (Information Technology & Services, 1-10 employees)

Vetted Review

2 years of experience

View profile

Simpler and globally accepted

Rating: 7 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We used it as a corporate card for our expenses, mostly used for team lunches and business stuff. This is on a trial period for a few months.

Pros

Monthly statements sent to emails for easy tracking
Discrepencies are sorted out easily with any dispute on transactions or amounts.
Very relaible customer service, as easy as calling, explaining and solution

Cons

Monthly statements sent to emails for easy tracking
Discrepancies are sorted out easily with any dispute on transactions or amounts.
Very reliable customer service, as easy as calling, explaining and solution

Likelihood to Recommend

I don't see any needed improvements, as far as I know they're one of the most secured payment options. You can always question any doubted/suspicious activities, they have been able to always get back with more details on any transactions.

Priya Sadasivam

Senior Associate/HR in Human Resources at Concentrix (Information Technology and Services, 10,001+ employees)

Vetted Review

6 years of experience

View profile

Authorize.net allows you to have the service you want using the payment processor of your choice.

Rating: 10 out of 10

Incentivized

March 23, 2022

Use Cases and Deployment Scope

I use consult my clients to use Authorize.net to connect their payment processor to various interfaces including apps and websites.

Pros

Authorize.net has a fairly seamless connection for a large variety of websites & apps
Their virtual terminal is simple, but also fairly easy to use

Cons

When working with a web designer, I've been told that Authorize.net is a little complicated to install.

Likelihood to Recommend

The great thing about Authorize.net is it's widely recognized and accepted as a gateway for payment processors and websites or applications. The cost is minimal as well. It's a good service when a customer wants to keep their existing website or application, but wants to change the native payment processor that is available. I don't suggest it as a stand alone processor as there are many more services that provide better virtual terminal processing capability for lower cost.

Sandro Marc-Charles

Chief Executive Officer in Sales at Gladiator Excellence, LLC (Marketing & Advertising, 1-10 employees)

Vetted Review

8 years of experience

View profile

Authorize.net an easy way to accept online payments right on a Wordpress website.

Rating: 7 out of 10

Incentivized

March 23, 2022

Use Cases and Deployment Scope

With Authorize.net we can easily install a payment processing platform that can help capture credit card payments along with any additional data needed in a Wordpress website using a plugin for e-commerce or online payment forms. Is a good solution for online businesses that want to start accepting credit card payments with less hassle than other payment gateways.

Pros

All payments are automatically sent straight into bank account almost instantly!
Is a reliable and secure payment processing company with robust security protocols to help against chargebacks.
It has very good compatibility with wordpress plugins such as woo-commerce or gravity forms.

Cons

It lacks embedded HTML code for inserting payments forms in regular HTML websites.
Authorize.net has a $25 monthly fee for their services which is a bit pricey.
The dashboard doesn’t have the best user interface, making it difficult to navigate.

Likelihood to Recommend

Authorize.net is the perfect choice for businesses looking to process credit card payments with a reliable and trusted processor that can also be used internationally, it has state-of its art hardware terminals so you don't have to worry about accepting your customers' funds or risk any fraud on their end either!

Verified User

Director in Marketing (Marketing & Advertising company, 11-50 employees)

Vetted Review

2 years of experience

Used it because our processor told us to, but it's the same one everyone else recommends too, gets the job done and has top level security

Rating: 9 out of 10

Incentivized

May 31, 2021

Use Cases and Deployment Scope

We use authorize.net to charge our clients for our services. When a company first becomes a client, they fill out a DocuSign, which has an integration with authorize.net. When they fill out our service agreement, there's also a separate section where they input their billing information directly into authorize.net so our team never sees it.

Later we can use authorize.net to automatically charge their cards for their payments. It's very secure and keeps us PCI compliant.

Pros

Authorize.net is good for getting billing information and having it secured with a 3rd party. Most platforms allow them to pay but not for you to be able to charge the card later when needed.
It has integrations with a lot of platforms and that is good.
It allows you adjust security settings and a lot of important enterprise features.

Cons

The interface is ugly and not intuitive.
It makes you constantly change your passwords, although that is understandable.

Likelihood to Recommend

It's great if you need to record billing information for future payments. It's a lot easier than having to send invoices and waiting for the clients to pay every time. Of course, if you're prepaying or something like that, I wouldn't think authorize.net is necessary. Once you get to $10,000/month in credit card transactions, that's when you'd want to look into things like authorize.net from what I understand.

McKay Salisbury

President in Professional Services at Five Star Commerce (Marketing and Advertising, 1-10 employees)

Vetted Review

3 years of experience

View profile

Get Paid Securely and Easily

Rating: 9 out of 10

Incentivized

May 22, 2021

Use Cases and Deployment Scope

We use Authorize.Net as our payment gateway. Clients can use it to pay their invoices through an easy online integration but we also plug it into our eCommerce platforms. It allows us to be able to receive payments without having a physical card present. It also increases the security around credit card numbers because we're not having to take down the information.

Pros

Security, anti-fraud features
Flat rate pricing
Customer service
No long term contracts
Multiple currency support

Cons

The website could be a bit more user friendly.
Some of the available options can be a little confusing at times.

Likelihood to Recommend

It is great for when you need to receive payments but you don't have the ability for the cardholder to be physically present. It is also great for eCommerce sites. Authorize.Net is one of the more widely known payment gateways so I've found that most popular eCommerce platforms already have an existing integration which is really nice.

Allison McLain

General Manager in Corporate at Brand Fuel, Inc. (Marketing & Advertising, 11-50 employees)

Vetted Review

7 years of experience

A Secure, Solid Standard, Just a Bit Stodgy

Rating: 9 out of 10

Incentivized

February 27, 2018

Use Cases and Deployment Scope

We implement Authorize.net as a payment gateway in a variety of situations, but primarily for ecommerce sites. I work with it primarily in an implementation, customization, and troubleshooting capacity. Authorize.net provides a secure and lower-risk method of collecting payment information online. Using Authorize.net can reduce PCI compliancy concerns for websites and businesses, and provide a cost-effective means of secure payment processing.

Pros

Security
Customer Service
Variety of Implementation methods, SDKs and APIs
Testing Methodology

Cons

User Interface
Documentation
Plug and play solutions

Likelihood to Recommend

If there is a third-party plugin or ready solution available, then typically integrating Authorize.net is very easy with that. In a more unique situation, a programmer might be needed. If collecting and/or saving payment, customer, and billing information, Authorize.net will likely fit well - possibly with some add-ons (such as CIM). Storing additional information may or may not be supported.

Chris Putnam

Senior Web Developer in Information Technology at WebpageFX (Information Technology and Services, 11-50 employees)

Vetted Review

6 years of experience

View profile

Loading Reviews List....