Authorize.net Reviews & Insights

Score7.9 out of 10

73 Reviews and Ratings

Community insights

TrustRadius Insights for Authorize.net are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Established Company: Many users have found Authorize.Net to be a reliable and established payment processing company. They appreciate the high data encryption security provided by the platform, which ensures the safety of their customers' information.

Smooth Workflow for Payment Processing: Users value the smooth workflow offered by Authorize.Net for authorizing, capturing, voiding, and refunding charges. They can easily carry out these actions through API calls or via the online dashboard, making it convenient and efficient for their businesses.

Free Add-On Features: The free add-on features provided by Authorize.Net are highly valued by users. These include fraud prevention filters, a simple checkout system, subscription/recurring billing options, and customer information storage. Users appreciate that these features enhance convenience and improve the overall customer experience.

Authorize.net Reviews

31 Reviews

A great solution for eCommerce startups to bring your business online

Rating: 8 out of 10

Incentivized

April 18, 2022

Use Cases and Deployment Scope

We use Authorize.Net in some of the eCommerce platforms we manage. Since we work with Magento, it's natively integrated with the system, saving us a lot of headaches in the integration process of a payment gateway (which is never easy). Its main purpose is, of course, to be the payment gateway for credit card online transactions.

Pros

Very good integration in Magento
International circuit (can accept credit card from different countries)
Quick capture process compared to other gateways

Cons

Their admin website could use a revamp
Recurring payments are difficult to setup
Fees are not the best in the market, but not the worst

Likelihood to Recommend

Authorize.Net is a perfect solution when you need to implement it in a small to medium eCommerce. It allows you to process payments on an international scale, and it's perfect when the sale process has no special requirements. Since it can be used for physical POS, you can have a single solution for your shop and your website.

Verified User

Team Lead in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Wasn't expecting to use this platform but ended up really liking it!

Rating: 8 out of 10

Incentivized

April 1, 2022

Use Cases and Deployment Scope

So I was actually recommended to use this by a client! I was building a website for a local client, and normally use a WooCommerce and Stripe for my payment platform and processing, rather than Authorize.net. However, my client already had a payment processing company that handled their on-site retail sales, and that provider asked me to use Authorize.net to allow everything to run together smoothly, rather than having 2 separate payment companies. While my experience with Stripe is only via e-commerce gateways, I was impressed at how smoothly the implementation happened with Authorize.net - and my client has seemed very happy with everything working on one provider.

Pros

Smooth implementation
Good customer support (as per my client)
Ease of use for customers

Cons

Unfamiliarity as a contractor; although this was my first and only time implementing it, so it could just be that I'm not used to it
Fees
Universality; from what I've seen, services like Stripe and PayPal are compatible with more platforms.

Likelihood to Recommend

For this specific use - a business that has a retail location as well as an online e-commerce store - Authorize.net has been great from what I've seen. My client does most of the work facing Authorize.net and he has been thrilled with it. His payment processing company strongly recommended Authorize.net for when they developed an e-commerce platform.. as a web designer, I don't see a HUGE difference between other providers, but he seems very happy and says that everything works very smoothly between the retail store and the website.

Verified User

Administrator in Professional Services (1-10 employees)

Vetted Review

3 years of experience

Payment Gateway

Rating: 9 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

Authorize.Net is one of the versatile solution for eCommerce solution. It is one of the oldest one which helps in both as payment gateway as well as card processing. Its helps us in automated recurring bill system, checkout process, managing customer information etc. It helps us build our virtual point of sale terminal. In our organization we used it for capturing cards and it is very easy to search customer transactions and reports.

Pros

payment gateway
multi currency
anti fraud management
checkout process
card processing

Cons

High price
reporting
separate merchant account requirement
customer support

Likelihood to Recommend

Authorize.Net is extremely reliable and very easy to setup the system. Mobile application is very good and free of cost. Capturing card and managing customer information is really handy, we can generated different types of reports on it and searching anything is a breeze. Security features are top notch and there is free of cost virtual terminal as well.

Muhammad Adil Mujeeb

Technical Consultant in Information Technology at Allied bank of Pakistan (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

Great for Collecting Donations Made via Phone

Rating: 7 out of 10

Incentivized

March 30, 2022

Use Cases and Deployment Scope

When our donors call in to make a donation, we use Authorize.Net to complete credit card transactions. In addition, donors who receive our annual report can send back a remittance envelope with their credit card information written on it, which we then use Authorize.Net to process. Lastly, we have fees for some of our services and have thought about using Authorize.Net to allow people to pay fees with a card instead of cash.

Pros

Credit card authorization
User friendly platform
Phone payments

Cons

Price to use
Not integrated with our other platforms (website)
We are unsure of the full range of services available to us

Likelihood to Recommend

We are a nonprofit organization and use Authorize.Net to complete donation transactions. Sometimes our donors call in to leave a donation via credit card or leave their credit card information written on a remittance envelope sent to them in the mail. The main feature we use is to process credit card transactions.

Verified User

Manager (51-200 employees)

Vetted Review

4 years of experience

Authorize.Net Simple enough to Handle all your needs!

Rating: 10 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Help move transactions seamlessly and without delays. Products were needed, and with Authorize.Net, we're able to obtain products that help our IT maintain its deadline on pace. Some of the products were high-end electronics which required special care and attention to their delivery status for our production line. It made sense to pay for its safe delivery.

Pros

Secure for our organization to use
Efficient because easy to use
Acceptance in the industry for use

Cons

Product extended warranty perhaps
Card that allows to earn benefit points

Likelihood to Recommend

Our organization was looking to revamp one of our departments to increase its production but also elevate our staff quota. Authorize.Net gave us the shopping power to invest in equipment essential to our growth. Furth more, it gave us the opportunity to look at our spending budget keep it medium containable yet possibly room to expand if needed with our limited budget restrictions.

Verified User

Supervisor in Customer Service (501-1000 employees)

Vetted Review

5 years of experience

Authorize.Net at a glance

Rating: 7 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

We help with billing, sales, advertising, and setting up contractual obligations with termination details.

Pros

Contractual end date and obligation, termination terms
Seamless payment integration
Customization of payment gateways

Cons

Process of E- check is not simple and needs more improvement
Access of payments after few months is a tough task
Layout is not so user-friendly and attractive

Likelihood to Recommend

Well suited for payments, contractual obligation, end date termination, and needs more improvement on layout, which I have already mentioned. While reconciliation is excellent, transaction decline status is not transparent. This needs more realistic reasons to be conveyed to the users. Sometimes debt claims are unreasonable and make the process very troublesome.

Repeat charges need to be stored, and API widgets are excellent.

Verified User

Program Manager in Corporate (5001-10,000 employees)

Vetted Review

10 years of experience

One stop solutions for all kind of payments and its processing

Rating: 7 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Authorize.Net helps us in accepting payments from our users in our e-commerce portal. They provide the best solutions in Online payments, Mobile payments, eCheck payments, Virtual point of sale. There different modes of payments facilities are best in the market and make them the first choice. The interface is very easy to integrate and works best. I highly recommend this.

Pros

online payments
Mobile payments
ecommerce payments

Cons

Should work more on website functionality
Should provide ease in authorization
Should work on customer support

Likelihood to Recommend

It provides easy and secure payment solutions. The payment process is very quick and performs in real-time. The navigation is also good. They should work on the website design part to look better. They should consider the pricing part (make affordable) for start-ups and small business owners. Customer support is their weak part.

Abhay Ranjan

Founder in Social Media at Digicite (1-10 employees)

Vetted Review

2 years of experience

View profile

Reliable... Once you get going!

Rating: 4 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I have a home inspection business and customers pay by credit card 90% of the time. Once an inspection is scheduled, an email is generated asking the customer to follow a link in order to sign an inspection agreement and make payment by credit or debit card. In my business, not taking a credit card is not an option, merely a matter of choosing which payment processing platform we choose to do business with.

Pros

Reliable
Established
High data encryption security.

Cons

Very difficult to establish account.
Initial setup was time-consuming and not user friendly.
Processing times are not consistent.

Likelihood to Recommend

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.

Jeff Wise

Owner in Professional Services at Wise-Up Home Inspection, LLC (1-10 employees)

Vetted Review

2 years of experience

View profile

Authorize.Net for My Business

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Authorize.Net is used as a gateway to other accounting systems in the company. Prior to that and in some occasions we use it to run credit cards directly though the system without having the physical card in hand. Authorize.Net "tells" us if there is an immediate issue with the credit card number, or if the transaction went through. A detailed report is emailed at the end of the day or next day.

Pros

Stores credit card information in encrypted format
Works great as a payment gateway to other systems, such as WAVE
Maintains a payment history
Handles monthly repetitive transactions
Can run transactions anytime I need to
Good support system

Cons

Could be easier to research payments
I rarely have to call them. Maybe a checklist when you start using
Integration could be simpler

Likelihood to Recommend

We do not have a credit card machine, everything is done inhouse, on the Internet. With Authorize.Net I do not have to be concerned with PCI compliance, as that falls to Authorize.Net. We manually run our credit cards and Authorize.Net allows us to do this quickly. If there's an expired date we are notified, if there the credit card declines, we are notified as soon as we run the card. With declined cards, because they are stored on the Authorized.Net we can contact the customer, update the account and set a future time for the transaction if necessary. I don't see a situation where is would not be appropriate to use.

Patricia Rountree

CEO in Marketing at Dundee Internet Services, Inc. (1-10 employees)

Vetted Review

15 years of experience

Verified on LinkedIn

Authnet - Reliable, Cheap, Secure

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We use Authorize.Net as our payment processor for both our in-house bespoke ordering system, and for out online shopping cart in BigCommerce. It replaced another processor, Transaction Express. Authnet provides the features and security that we need while also maintaining a low overhead cost for our company. We haven't been able to beat their fee schedules with any alternatives yet. They've always been very reliable and easy to work with as well.

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Cons

Their webhooks that provide automated alerts on transactions, subscriptions, and other events are less than reliable. We had significant difficulty with them not arriving consistently, and when they are missed they can be very difficult to regenerate.
It is probably more related to banking guidelines, but it can be frustrating when a customer pays up front for an item on backorder, and then has to cancel their order later. Depending on the length of time, Authnet may not allow the refund to be conducted to the card.
I think this is also on the individual card issuer, but some of the errors for card declines are opaque. There are very transparent and specific errors available, but a lot of issuers just provide back a generic "please contact card issuer" instead of giving a reason for a decline.

Likelihood to Recommend

Authnet is extremely good at providing API accessibility for authorizing and capturing transactions. We used their API to connect to our bespoke in house ordering system. This was a critical implementation for us, and was not reliably available from many other providers at that time. They have been consistently reliable and are mostly ahead of the game on implementing important features. On the opposite end of the spectrum, their webhooks for providing automated alerts are very unreliable. We were relying on them to capture information on automated recurring billing events, but they were so unreliable we had to retool the system and completely eliminate the ARB aspect. We resorted to leaning on internal scheduling jobs combined with tradition API calls to make transactions instead.

Gary McCarthy

IT Programmer in Information Technology at Pneudart (51-200 employees)

Vetted Review

8 years of experience

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Authnet - Reliable, Cheap, Secure

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Cons

Their webhooks that provide automated alerts on transactions, subscriptions, and other events are less than reliable. We had significant difficulty with them not arriving consistently, and when they are missed they can be very difficult to regenerate.
It is probably more related to banking guidelines, but it can be frustrating when a customer pays up front for an item on backorder, and then has to cancel their order later. Depending on the length of time, Authnet may not allow the refund to be conducted to the card.
I think this is also on the individual card issuer, but some of the errors for card declines are opaque. There are very transparent and specific errors available, but a lot of issuers just provide back a generic "please contact card issuer" instead of giving a reason for a decline.

Likelihood to Recommend

Gary McCarthy

IT Programmer in Information Technology at Pneudart (51-200 employees)

Vetted Review

8 years of experience